Skill
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Alternative Names
diagnose customer's needsanalyse customer's needsidentifying a customer's needsmap out customer requirements into pragmatic actionsidentifying customer's needsclassify customer's needsdetermine customer's needsidentify a customer's needs
Essential for these occupations
identify customer's needs is listed as an essential skill for 35 occupation(s).
rental service representative in other machinery, equipment and tangible goodshairdresserdomestic energy assessorwholesale merchant in perfume and cosmeticsbookshop specialised sellercustomer service representativecommercial sales representativeICT presales engineermasseur/masseusehotel conciergesports equipment repair techniciantravel consultantwholesale merchant in electronic and telecommunications equipment and partsbakery specialised sellerwholesale merchant in fish crustaceans and molluscsbartendergaming inspectorcar leasing agentmusical instrument technicianwholesale merchant in hides, skins and leather productsbody artistfuel station specialised sellerlaundry and dry cleaning manageradvertising media buyerpedicuristvehicle techniciansecond-hand goods specialised sellermembership managerfurniture specialised sellerelectricity sales representative3D printing technicianelectronics engineercomputer and accessories specialised sellerrental service representative in water transport equipmentfruit and vegetables specialised seller
Optional for these occupations
identify customer's needs is a useful but optional skill for 15 occupation(s).
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