Skill
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Alternative Names
diagnose customer's needsanalyse customer's needsidentifying a customer's needsmap out customer requirements into pragmatic actionsidentifying customer's needsclassify customer's needsdetermine customer's needsidentify a customer's needs
Essential for these occupations
identify customer's needs is listed as an essential skill for 37 occupation(s).
rental service representative in other machinery, equipment and tangible goodshardware and paint specialised sellerfish and seafood specialised sellerrecruitment consultantspa manageryouth information workerhairdresserdomestic energy assessorwholesale merchant in perfume and cosmeticssporting accessories specialised sellerbookshop specialised sellercustomer service representativeclothing specialised sellercommercial sales representativeICT presales engineerwholesale merchant in household goodsmasseur/masseusehotel conciergesports equipment repair technicianergonomistonline sales channel managerbed and breakfast operatorfinancial plannerconfectionery specialised sellertravel consultantrental service representative in personal and household goodswholesale merchant in electronic and telecommunications equipment and partsbakery specialised sellerwholesale merchant in fish crustaceans and molluscsbartenderbeauty salon managerwholesale merchant in computer peripheral equipment and softwaregaming inspectorcar leasing agentrental service representativepet and pet food specialised selleraudiology equipment specialised seller
Optional for these occupations
identify customer's needs is a useful but optional skill for 13 occupation(s).
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