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Financial ServicesISCO 2431

Membership manager

A membership manager is a person who oversees and coordinates an organisation's membership plan, supports the members it already has and engages with people who might join. The role exists where an organisation's income and its purpose both rest on who belongs to it: a professional body, an association, a club, a chamber.

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Rate 5 of the 22 essential skills of this occupation (European ESCO data). No account needed.

create solutions to problems

manage staff

supervise the management of an establishment

manage membership database

analyse membership

About membership manager

Keeping members is the first task. The manager manages the membership, analyses the membership structure to see who belongs, who is leaving and which groups are under-represented, and works out why a member who renewed for years has stopped. Product knowledge matters here, so that members can be shown what the membership gives them.

Recruiting is the second task. The manager reads the market trend reports and develops marketing plans accordingly, aimed at people who are not yet members.

Keeping the organisation running smoothly is the third. The manager monitors the processes, systems and strategies the membership runs on and ensures they are efficient, finds solutions to the problems that appear in them, applies communication techniques and communication principles across a large and uneven audience, and works to the organisation's standards and its corporate social responsibility commitments.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (22)

customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.corporate social responsibilitycorporate social responsibilityThe handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards envir...product comprehensionproduct comprehensionThe offered products, their functionalities, properties and legal and regulatory requirements.customer relationship managementcustomer relationship managementThe customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales supp...communication principlescommunication principlesThe set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...supervise the management of an establishmentsupervise the management of an establishmentRun the management of an establishment and ensure that every need for an smooth running of the operations is looked after.manage membership databasemanage membership databaseAdd and update membership information and analyze and report on statistical membership information.analyse membershipanalyse membershipIdentify trends in membership and determine areas of potential membership growth.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.provide informationprovide informationEnsure quality and correctness of provided information, depending on the type of audience and context.use communication techniquesuse communication techniquesApply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.coordinate membership workcoordinate membership workProvide internal coordination for membership work such as oversee implementation of efficient membership processes, systems and strategies and ensure affiliate information is accurate and up to date.manage membershipmanage membershipEnsure efficient internal processes and systems in order to manage membership and oversee the work related to it.provide membership serviceprovide membership serviceEnsure good service for all members by monitoring the mail box on a regular basis, by resolving membership issues that arise and by advising members on benefits and renewals.supervise worksupervise workDirect and supervise the day-to-day activities of subordinate personnel.develop membership strategiesdevelop membership strategiesCreate proposals for membership strategies such as options for alternative membership models, membership rules and financial modelling.develop professional networkdevelop professional networkReach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up ...liaise with managersliaise with managersLiaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.recruit membersrecruit membersCarry out assessment and recruitment of members.follow company standardsfollow company standardsLead and manage according to the organisation's code of conduct.
Optional (9) — show
office softwareoffice softwareThe characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.write leafletswrite leafletsCreate flyers such as recruitment flyers in order to recruit people or publicity flyers in order to contribute to the development of publicity campaigns.make independent operating decisionsmake independent operating decisionsMake immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best...deal with pressure from unexpected circumstancesdeal with pressure from unexpected circumstancesStrive to achieve objectives despite the pressures arising from unexpected factors outside of your control.handle complaintshandle complaintsManage problems, protestations and disputes on the job.write work-related reportswrite work-related reportsCompose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligib...plan health and safety proceduresplan health and safety proceduresSet up procedures for maintaining and improving health and safety in the establishment or workplace.complete membership administrationcomplete membership administrationOversee and carry out several tasks in the membership administration process such as reporting membership numbers, ensure that the website is reviewed and maintained and writing newsletters.stimulate creative processesstimulate creative processesEncourage and foster creative processes from setting up brainstorming sessions, incubating ideas, up to contrasting them with other ideas and undergoing feasibility tests of the prospects.

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Frequently asked questions

What does a membership manager do?

Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop marketing plans accordingly. Membership managers monitor and ensure the efficiency of processes, systems and strategies.

What skills does a membership manager need?

A membership manager needs 22 essential skills, including customer service, corporate social responsibility, product comprehension, customer relationship management, communication principles.

Will AI replace membership manager jobs?

The AI disruption score for membership manager is 77/100 (very high risk). Skills most exposed to automation: write leaflets, write work-related reports, manage membership database. Most resilient: deal with pressure from unexpected circumstances, communication principles, office software.

AI Replacement Risk

77/ 100
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Quick Facts

SectorFinancial Services
ISCO GroupBusiness and administration professionals
Essential Skills22

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