TourismISCO 1439
Garage manager
Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients.
Check yourself in a minute: garage manager
Rate 5 of the 26 essential skills of this occupation (European ESCO data). No account needed.
guarantee customer satisfaction
advise on customs regulations
create solutions to problems
identify vehicles service requirements
maintain relationship with customers
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (26)
customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.car controlscar controlsThe functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.financial managementfinancial managementThe field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value incre...corporate social responsibilitycorporate social responsibilityThe handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards envir...product comprehensionproduct comprehensionThe offered products, their functionalities, properties and legal and regulatory requirements.customer relationship managementcustomer relationship managementThe customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales supp...communication principlescommunication principlesThe set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.guarantee customer satisfactionguarantee customer satisfactionHandle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.advise on customs regulationsadvise on customs regulationsGive information to people regarding import and export restrictions, tariff systems and other custom-related topics.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...identify vehicles service requirementsidentify vehicles service requirementsInterpret customers’ descriptions of vehicle problems; translate these issues into concrete instructions for mechanics and technicians.disseminate internal communicationsdisseminate internal communicationsDisseminate internal communications using the different communication channels that a company has at its disposal.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.supervise the management of an establishmentsupervise the management of an establishmentRun the management of an establishment and ensure that every need for an smooth running of the operations is looked after.diagnose problems with vehiclesdiagnose problems with vehiclesDiagnose issues with vehicles and assess the efforts and costs required to resolve them.promote organisational communicationpromote organisational communicationPromote and nurture the efficient spread of plans and business information throughout the organisation by strengthening the channels of communication at its disposal.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.provide operational efficiency training to employeesprovide operational efficiency training to employeesProvide resources and prepare employee training activities and workshops; increase efficiency of warehouse operations.visit manufacturersvisit manufacturersVisit manufacturers in order to learn about production process and to assess product quality.plan employees work in vehicle maintenanceplan employees work in vehicle maintenanceSchedule work schemes for employees in vehicle maintenance. Plan and assign work in order to make sure agreements and deadlines are met.supervise worksupervise workDirect and supervise the day-to-day activities of subordinate personnel.liaise with managersliaise with managersLiaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.follow company standardsfollow company standardsLead and manage according to the organisation's code of conduct.
Optional (14) — show
automotive diagnostic equipmentautomotive diagnostic equipmentThe equipment used to examine automotive systems and components.types of vehicle enginestypes of vehicle enginesTypes of car engines in road and racing cars, including those with emerging technologies like hybrids and electric motors, and how they work.employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.engine componentsengine componentsThe different engine components, their operation, lifecycle and maintenance and repairing needs.carry out inventory planningcarry out inventory planningDetermine the optimal quantities and timings of inventory in order to align it with sales and production capacity.automotive engineeringautomotive engineeringThe discipline of engineering that combines mechanical, electrical, electronic, software and safety engineering to design motor vehicles such as trucks, vans and automobiles.quote pricesquote pricesRefer to prices for the client by researching and estimating fare rates.carry out repair of vehiclescarry out repair of vehiclesProvide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and...monitor equipment conditionmonitor equipment conditionMonitor the correct functioning of gauges, dials, or display screens to make sure a machine is working.monitor daily workmonitor daily workPlanning the day's work and assigns tasks equally to the workers and employees at harvest accordance with the plans drawn up by his superior, explains the work to do, advises workers on their work to ...carry out repair of motorcyclescarry out repair of motorcyclesCarry out repairs and routine maintenance checks for motorcycles such as engine tune-ups, oil changes, tire rotation, tire changes, engine failures and mechanical system malfunctions. Replace parts an...implement sales strategiesimplement sales strategiesCarry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.plan health and safety proceduresplan health and safety proceduresSet up procedures for maintaining and improving health and safety in the establishment or workplace.achieve sales targetsachieve sales targetsReach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
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Frequently asked questions
What does a garage manager do?
Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients.
What skills does a garage manager need?
A garage manager needs 26 essential skills, including customer service, car controls, financial management, corporate social responsibility, product comprehension.
Will AI replace garage manager jobs?
The AI disruption score for garage manager is 59/100 (high risk). Skills most exposed to automation: types of vehicle engines, car controls, engine components. Most resilient: carry out repair of vehicles, communication principles, maintain relationship with suppliers.
AI Replacement Risk
59/ 100
High Risk
Low riskHigh risk
Skills most at risk from AI
Skills resilient to automation
This is the average for the whole occupation. The AI Career Shield test (about 10 minutes) shows the risk in your own work and what you can do about it.
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