Terms and Conditions of Service

"Platform" — The NestorBot web application accessible at nestorbot.com and any associated mobile applications, APIs, and digital services. "Operator" — The legal entity operating NestorBot, including its directors, employees, contractors, and successors. "User" / "you" — Any individual or entity who accesses, browses, or uses the Platform in any capacity, whether registered or not. "Account" — A registered user profile created by providing an email address and completing authentication. "User Content" — Any data, text, answers, inputs, free-text responses, preferences, and information submitted by a User through the Platform. "Survey Data" — Structured and unstructured responses provided by Users in the course of completing any assessment, questionnaire, or survey on the Platform. "Anonymised Data" — Data that has been processed such that individual Users cannot reasonably be re-identified, in accordance with applicable law and Article 4(5) GDPR. "Aggregated Data" — Statistical, analytical, or derived information compiled from multiple Users' data that does not identify any individual User. "Freemium Service" — The free tier of the Platform, including the career assessment survey and the basic career report delivered upon completion. "Pro Service" — The paid subscription tier providing full access to reports, role matching, AI coaching, market intelligence, and development planning features. "Intelligence Products" — Market research reports, sector analyses, labour market indices, and B2B data products derived from Anonymised and Aggregated Data. "GDPR" — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

2.1 Agreement By accessing the Platform in any manner — including browsing as an unregistered visitor, completing any survey, creating an Account, or purchasing a subscription — you enter into a binding legal agreement with the Operator governed by these Terms and Conditions. 2.2 Capacity You represent that you are at least 16 years of age (or the minimum age for digital consent in your jurisdiction if higher), that you have the legal capacity to enter into contracts, and that your use of the Platform does not violate any applicable law. 2.3 Updates to Terms The Operator reserves the right to modify these Terms at any time. Registered Users will be notified of material changes by email to their registered address and/or by a notice displayed on the Platform. Continued use of the Platform following the effective date of any such changes constitutes acceptance of the revised Terms. The current version of these Terms is always accessible at nestorbot.com/terms.

3.1 Description of Services NestorBot is an AI-powered career intelligence platform providing career assessment surveys, personalised career reports, role matching against a structured job roles database, AI career coaching, development planning, and labour market intelligence. 3.2 No Professional Advice The Platform provides data-driven information and AI-generated insights for general informational and career exploration purposes only. Nothing on the Platform constitutes professional career counselling, legal advice, financial advice, psychological therapy, or employment advice. The Operator is not a registered career counsellor, psychologist, or employment agency. Users should seek qualified professional advice for specific career, legal, or financial decisions. 3.3 Availability The Operator endeavours to maintain Platform availability but does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond the Operator's control. 3.4 Labour Market Data Role data, salary information, sector trends, and market intelligence provided on the Platform are compiled from publicly available sources and from anonymised user data. This information is provided for indicative purposes only.

4.1 Account Creation Certain features of the Platform require Account registration. You agree to provide accurate, current, and complete information during registration and to keep your Account information updated. You may not impersonate any person or entity or misrepresent your identity. 4.2 Account Security You are solely responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify the Operator immediately at privacy@nestorbot.com of any unauthorised use of your Account or any security breach. 4.3 Account Termination by User You may delete your Account at any time via the account settings page. Upon deletion, your personal data will be processed in accordance with Section 8 (Data Protection and Privacy). Deletion of your Account does not entitle you to a refund of any fees already paid.

5.1 Ownership of Personal Data You retain ownership of your personal data as defined under GDPR. The Operator processes your personal data as a data controller in accordance with the Privacy Policy. 5.2 Broad Licence Grant for Anonymised and Aggregated Use By submitting User Content to the Platform, you grant the Operator a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable licence to use, reproduce, process, analyse, aggregate, anonymise, transform, adapt, publish, and create derivative works from such content, subject to the following condition: Anonymity Condition (Non-Negotiable): The Operator may exercise the above licence ONLY in a manner that does not allow any individual User to be identified, directly or indirectly. Before any User Content is used for Intelligence Products, B2B reporting, research, or any purpose beyond delivering the Service to that User, it must be irreversibly anonymised such that re-identification is not reasonably possible. Minimum anonymisation standard: k-anonymity with k ≥ 50. 5.3 Permitted Uses of Anonymised and Aggregated Data Subject to the anonymity condition, the Operator may use Anonymised and Aggregated Data for: compiling Labour Market Intelligence Products; licensing or selling Intelligence Products to third parties; improving and training AI models; generating statistical benchmarks; academic research; product development and internal analytics; marketing materials at an aggregate level. 5.4 Personal Data Restrictions The Operator will not: (a) sell, rent, or share your identified personal data with third parties for their own marketing purposes; (b) use your identified personal data in Intelligence Products; (c) disclose your individual survey responses in identifiable form without your explicit consent; or (d) use your data inconsistently with the Privacy Policy. 5.5 Feedback If you provide feedback or suggestions regarding the Platform, the Operator may use such feedback for any purpose without obligation to you. 5.6 Accuracy of User Content You represent that all User Content you submit is accurate to the best of your knowledge. The quality of your career reports depends directly on the accuracy of the information you provide.

6.1 Freemium Service The Freemium Service is provided free of charge. The Operator reserves the right to modify, restrict, or discontinue any aspect of the Freemium Service at any time with reasonable notice. 6.2 Pro Service — Subscription The Pro Service is available on a subscription basis. Subscription fees, billing periods, and included features are displayed at nestorbot.com/pricing at the time of purchase. Fees are quoted inclusive of applicable VAT where required by law. 6.3 Payment Processing Payments are processed by Stripe, Inc., a third-party payment processor. The Operator does not store full payment card details. 6.4 Automatic Renewal Subscriptions renew automatically at the end of each billing period unless cancelled by the User before the renewal date via the account settings page. The Operator will send a reminder email not less than 7 days before renewal for annual subscriptions. 6.5 Cancellation and Refunds You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; you retain access to Pro Service features until that date. The Operator does not provide pro-rata refunds for unused portions of a billing period, except where required by applicable consumer law. Users in the EU have a 14-day right of withdrawal from the date of purchase under the Consumer Rights Directive (2011/83/EU), except where digital content delivery has commenced with the User's explicit prior consent. 6.6 Price Changes The Operator reserves the right to change subscription pricing. Existing subscribers will be notified not less than 30 days in advance and may cancel before the change takes effect without penalty.

7.1 Permitted Use The Platform is provided for your personal, non-commercial career development and exploration purposes, unless you have entered into a separate B2B or enterprise agreement with the Operator. 7.2 Prohibited Conduct You agree not to: • Use the Platform in any way that violates applicable law or regulation • Provide false, misleading, or fraudulent information in any survey, assessment, or registration form • Attempt to reverse-engineer, decompile, or extract the source code, algorithms, scoring logic, or AI models underlying the Platform • Scrape, crawl, or systematically extract data from the Platform by automated means without written consent • Use the Platform to transmit unsolicited commercial communications or malware • Attempt to gain unauthorised access to any part of the Platform, its servers, or connected systems • Impersonate another User or any representative of the Operator • Use the Platform to compete with the Operator by building a substantially similar product or service • Share Account credentials with third parties 7.3 Consequences of Breach The Operator reserves the right to suspend or terminate your Account immediately and without notice if you breach these Terms.

8.1 Data Controller The Operator acts as the data controller for personal data processed through the Platform within the meaning of Article 4(7) GDPR. Questions regarding data protection should be directed to privacy@nestorbot.com. 8.2 Legal Bases for Processing The Operator processes personal data on the following legal bases: (a) performance of a contract (Article 6(1)(b) GDPR); (b) legitimate interests (Article 6(1)(f) GDPR); (c) consent (Article 6(1)(a) GDPR); and (d) legal obligation (Article 6(1)(c) GDPR). 8.3 User Rights Under GDPR, you have the right to: access your personal data; rectify inaccurate data; erase your data ('right to be forgotten'); restrict processing; data portability; object to processing; and withdraw consent at any time. To exercise these rights, contact privacy@nestorbot.com. The Operator will respond within 30 days. 8.4 Anonymisation and Its Effect Once your data has been irreversibly anonymised in accordance with Section 5.2, it falls outside the scope of GDPR and is no longer considered personal data. 8.5 Data Retention Personal data is retained for as long as your Account is active and for a period thereafter as required by applicable law. Raw event data is retained for 24 months. Upon Account deletion, personal data is deleted or anonymised within 30 days. 8.6 International Transfers Your data may be processed by service providers located outside the European Economic Area, including the United States. All such transfers are governed by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission. 8.7 Full Privacy Policy This Section 8 is a summary. The full Privacy Policy is available at nestorbot.com/privacy.

9.1 Platform IP All intellectual property rights in the Platform — including software, source code, algorithms, scoring models, AI systems, database structures, design, content, trademarks, and trade secrets — are owned by or licensed to the Operator. 9.2 Licence to Use Subject to your compliance with these Terms and payment of applicable fees, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal career development purposes. 9.3 Job Roles Database The structured job roles database, competency frameworks, and career path data incorporated into the Platform are proprietary assets of the Operator. You may not extract, reproduce, or distribute this data beyond your personal use.

10.1 As-Is Service The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. The Operator does not warrant that the Platform will meet your expectations or that AI-generated career guidance will be accurate or suitable for your circumstances. 10.2 AI Limitations The Platform uses AI and algorithmic systems to generate career insights and recommendations. These systems may produce inaccurate, incomplete, or unsuitable outputs. AI-generated content reflects statistical patterns and not individual professional judgement. 10.3 Limitation of Liability To the fullest extent permitted by applicable law, the Operator's total aggregate liability shall not exceed the greater of: (a) the total fees paid by you in the 12 months preceding the claim; or (b) EUR 100. 10.4 Excluded Losses The Operator shall not be liable for any: indirect, consequential, or incidental losses; loss of profit or revenue; loss of business or contracts; loss of anticipated savings; loss of data; or any loss arising from reliance on AI-generated career guidance. 10.5 Consumer Rights Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully limited. Statutory rights of consumers under Polish law and EU consumer protection law are not affected.

The Platform integrates with third-party services including Stripe (payments), Resend (email delivery), Supabase (infrastructure), Vercel (hosting), and OpenAI (AI capabilities). The Operator is not responsible for the practices, terms, or availability of these third-party services. Your use of third-party services is governed by their respective terms and privacy policies.

12.1 Governing Law These Terms are governed by and construed in accordance with the laws of the Republic of Poland, without prejudice to any mandatory consumer protection provisions applicable in your country of residence under EU law. 12.2 Jurisdiction Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Poland, without prejudice to your right as a consumer to bring proceedings in the courts of your country of habitual residence. 12.3 Online Dispute Resolution The European Commission provides an Online Dispute Resolution (ODR) platform for consumer disputes accessible at ec.europa.eu/consumers/odr. The Operator's email address for ODR purposes is legal@nestorbot.com. 12.4 Amicable Resolution Before initiating formal proceedings, both parties agree to attempt to resolve any dispute amicably by written notice, allowing 30 days for good-faith negotiation.

13.1 Entire Agreement These Terms, together with the Privacy Policy and any separate subscription or enterprise agreement, constitute the entire agreement between you and the Operator regarding the Platform. 13.2 Severability If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. 13.3 Waiver Failure by the Operator to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. 13.4 Assignment You may not assign or transfer your rights under these Terms without the Operator's prior written consent. The Operator may assign these Terms in connection with a merger, acquisition, or sale of assets. 13.5 Language These Terms are provided in English and Polish. In the event of any conflict between the two language versions, the Polish version shall prevail for Users resident in Poland; the English version shall prevail for all other Users.

General enquiries: hello@nestorbot.com Privacy & Data Protection: privacy@nestorbot.com Legal & Compliance: legal@nestorbot.com B2B & Intelligence Products: partners@nestorbot.com Platform: nestorbot.com