RetailISCO 5223
Computer and accessories specialised seller
Computer and accessories specialised sellers sell computers and other peripheral units in specialised shops.
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Rate 5 of the 31 essential skills of this occupation (European ESCO data). No account needed.
guarantee customer satisfaction
carry out products preparation
operate cash register
ensure compliance with legal requirements
examine merchandise
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (31)
sales argumentationsales argumentationTechniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.characteristics of productscharacteristics of productsThe tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.multimedia systemsmultimedia systemsThe methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.e-commerce systemse-commerce systemsBasic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.product comprehensionproduct comprehensionThe offered products, their functionalities, properties and legal and regulatory requirements.characteristics of servicescharacteristics of servicesThe characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.guarantee customer satisfactionguarantee customer satisfactionHandle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.carry out products preparationcarry out products preparationAssemble and prepare goods and demonstrate their functionalities to customers.operate cash registeroperate cash registerRegister and handle cash transactions by using point of sale register.ensure compliance with legal requirementsensure compliance with legal requirementsGuarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their effo...examine merchandiseexamine merchandiseControl items put up for sale are correctly priced and displayed and that they function as advertised.provide customer guidance on product selectionprovide customer guidance on product selectionProvide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.organise storage facilitiesorganise storage facilitiesOrder the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.monitor stock levelmonitor stock levelEvaluate how much stock is used and determine what should be ordered.maintain store cleanlinessmaintain store cleanlinessKeep the store tidy and clean by hovering and mopping.apply numeracy skillsapply numeracy skillsPractise reasoning and apply simple or complex numerical concepts and calculations.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.organise product displayorganise product displayArrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stand...keep up-to-date to computer trendskeep up-to-date to computer trendsStay aware of the current developments and trends in computer hardware, software and peripherals.stock shelvesstock shelvesRefill shelves with merchandise to be sold.process refundsprocess refundsResolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.carry out order intakecarry out order intakeTake in of purchase requests for items that are currently unavailable.advise customers on type of computer equipmentadvise customers on type of computer equipmentProvide customers with professional advice on computers and software.carry out active sellingcarry out active sellingDeliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their ...demonstrate products' featuresdemonstrate products' featuresDemonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade ...provide customer follow-up servicesprovide customer follow-up servicesRegister, follow-up, solve and respond to customer requests, complaints and after-sales services.issue sales invoicesissue sales invoicesPrepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and...plan aftersales arrangementsplan aftersales arrangementsCome to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.prevent shopliftingprevent shopliftingIdentify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.explain characteristics of computer peripheral equipmentexplain characteristics of computer peripheral equipmentExplain to customers the features of computers and peripheral computer equipment; inform customers on memory capacity, processing speed, data input, performance, etc.
Optional (3) — show
ICT hardware specificationsICT hardware specificationsThe characteristics, uses and operations of various hardware products such as printers, screens, and laptops.handle warranty for digital equipmenthandle warranty for digital equipmentProvide internal customers with warranty documentation used for digital equipment.add computer componentsadd computer componentsPerform small adjustments to various computers by adding components.
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Frequently asked questions
What does a computer and accessories specialised seller do?
Computer and accessories specialised sellers sell computers and other peripheral units in specialised shops.
What skills does a computer and accessories specialised seller need?
A computer and accessories specialised seller needs 31 essential skills, including sales argumentation, characteristics of products, multimedia systems, e-commerce systems, product comprehension.
Will AI replace computer and accessories specialised seller jobs?
The AI disruption score for computer and accessories specialised seller is 67/100 (high risk). Skills most exposed to automation: operate cash register, monitor stock level, issue sales invoices. Most resilient: characteristics of services, guarantee customer satisfaction, carry out products preparation.
AI Replacement Risk
67/ 100
High Risk
Low riskHigh risk
Skills most at risk from AI
Skills resilient to automation
This is the average for the whole occupation. The AI Career Shield test (about 10 minutes) shows the risk in your own work and what you can do about it.
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