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RetailISCO 4229

Hotel concierge

Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

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Rate 5 of the 9 essential skills of this occupation (European ESCO data). No account needed.

maintain relationship with customers

greet guests

handle customer complaints

provide tourism related information

assist at check-in

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (9)

comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...greet guestsgreet guestsWelcome guests in a friendly manner in a certain place.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.provide tourism related informationprovide tourism related informationGive customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.assist at check-inassist at check-inHelp guests and visitors with their check-in and show them their accommodation.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Optional (13) — show
property management softwareproperty management softwareThe features and functioning of a software that enables the management of daily operations in real estate and accommodation businesses, to optimise resources and processes such as booking reservations...distribute local information materialsdistribute local information materialsHand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.implement marketing strategiesimplement marketing strategiesImplement strategies which aim to promote a specific product or service, using the developed marketing strategies.maintain incident reporting recordsmaintain incident reporting recordsKeep a system for recording details of unusual events that occur at the facility, such as job-related injuries.assess cleanliness of areasassess cleanliness of areasEvaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.handover the service areahandover the service areaLeave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.maintain reception areamaintain reception areaOrganise and maintain the reception area, including hygiene, to keep up appearances for incoming guests and visitors.handle personal identifiable informationhandle personal identifiable informationAdminister sensitive personal information on customers securely and discreetly.ensure the privacy of guestsensure the privacy of guestsDevelop methods and strategies to ensure maximum customer privacy.implement sales strategiesimplement sales strategiesCarry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.take room service orderstake room service ordersAccept room service orders and redirect them to the responsible employees.deliver correspondencedeliver correspondenceDistribute mail correspondence, newspapers, packages and private messages to customers.detect drug abusedetect drug abuseIdentify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.

Related Occupations

Occupations that need many of the same essential skills, so the move between them is shortest.

hospitality establishment receptionist9 shared essential skillscamping ground operative7 shared essential skillshotel butler7 shared essential skillshead waiter/head waitress6 shared essential skillshost/hostess6 shared essential skillstravel agent6 shared essential skillsbarista5 shared essential skillsbed and breakfast operator5 shared essential skills

Frequently asked questions

What does a hotel concierge do?

Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

What skills does a hotel concierge need?

A hotel concierge needs 9 essential skills, including comply with food safety and hygiene, maintain relationship with customers, greet guests, handle customer complaints, provide tourism related information.

Will AI replace hotel concierge jobs?

The AI disruption score for hotel concierge is 48/100 (moderate risk). Skills most exposed to automation: distribute local information materials, take room service orders, maintain incident reporting records. Most resilient: assist clients with special needs, handover the service area, comply with food safety and hygiene.

Quick Facts

SectorRetail
ISCO GroupCustomer services clerks
Essential Skills9

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