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Public Administration & LegalISCO 2635

Youth information worker

Youth information workers deliver youth information, guidance and counselling services in a variety of settings in order to empower young people and support their wellbeing and autonomy. They ensure that those services are accessible, resourced and welcoming for young people and run activities aimed at reaching the entire youth population, by means that are effective and appropriate for different groups and needs. Youth information workers aim to enable young people to make their own informed choices and become active citizens. They work in close partnership with other services.

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Check yourself in a minute: youth information worker

Rate 5 of the 34 essential skills of this occupation (European ESCO data). No account needed.

identify information needs of young people

assess the development of youth

collaborate through digital technologies

support the positiveness of youths

manage data, information and digital content

About youth information worker

As a youth information worker, you will dedicate yourself to supporting young people by providing accessible information, guidance, and counselling services that empower them to make informed decisions and navigate their futures with confidence. You will work in diverse settings such as youth centers, schools, community organizations, and digital platforms, reaching young people from all backgrounds and circumstances. Your daily responsibilities include assessing individual needs, delivering tailored information on education, careers, health, and wellbeing, facilitating group activities, and using social media and digital technologies to engage with your audience. You will work collaboratively with other professionals and services to ensure comprehensive support and advocate for young people's rights and autonomy. This role is deeply rewarding as you directly contribute to youth development and social inclusion, and the demand for youth information workers in Poland is growing as recognition of youth mental health and wellbeing support continues to expand.

Key Work Functions

Core areas of responsibility for a youth information worker.

1

Information and Guidance Provision

  • Deliver comprehensive information to young people on education pathways, career options, training opportunities, and skill development
  • Provide guidance on health, wellbeing, life skills, and personal development in an accessible and non-judgmental manner
  • Identify and respond to young people's information needs through active listening and assessment
2

Counselling and Support Services

  • Provide youth information counselling to help young people explore options and make informed decisions
  • Support young people's positive development and wellbeing through motivational conversations and encouragement
  • Support the autonomy and independence of young people while recognizing their individual circumstances and challenges
3

Youth-Centred Service Management

  • Assess the development and progress of young people to tailor services and support appropriately
  • Manage youth information services to ensure accessibility, quality, and responsiveness to diverse youth populations
  • Apply quality standards and best practices in youth service delivery and continuously improve service accessibility
4

Digital Engagement and Social Media

  • Use social media platforms and digital technologies to engage young people and make services accessible online
  • Develop media and information literacy skills in young people to help them navigate digital content responsibly
  • Manage digital content and data responsibly while maintaining confidentiality and data protection standards
5

Partnership and Collaboration

  • Collaborate with other youth services, educators, health professionals, and community organizations to provide comprehensive support
  • Communicate professionally with colleagues and other services to share information and coordinate support
  • Write work-related reports and documentation to record young people's progress and service delivery outcomes

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (34)

youth work principlesyouth work principlesThe purpose and fundamental features of youth work: helping young people to reach their full potential. Youth work encompasses a broad range of activities carried out with, by and for young people thr...social media managementsocial media managementThe planning, development, and implementation of strategies aimed at managing social media platforms, the publications, the social media management tools, and the image of organisations in them.project managementproject managementThe discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.communication principlescommunication principlesThe set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.media and information literacymedia and information literacyThe ability to access media, to understand and critically evaluate different aspects of the media and media content and to create communications in a variety of contexts. It involves a range of cognit...identify information needs of young peopleidentify information needs of young peopleInquire and identify the information needs of young people and adapt services and approach towards their individual or collective needs.assess the development of youthassess the development of youthEvaluate the different aspects of development needs of children and young people.collaborate through digital technologiescollaborate through digital technologiesUse digital tools and technologies for collaborative processes, and for co-construction and co-creation of resources and knowledge.support the positiveness of youthssupport the positiveness of youthsHelp children and young people to assess their social, emotional and identity needs and to develop a positive self image, enhance their self esteem and improve their self reliance.manage data, information and digital contentmanage data, information and digital contentOrganise, store and retrieve data, information and content in digital environments. Organise and process them in a structured environment.communicate professionally with colleagues in other fieldscommunicate professionally with colleagues in other fieldsCommunicate professionally and cooperate with members of the other professions in the health and social services sector.provide informationprovide informationEnsure quality and correctness of provided information, depending on the type of audience and context.support the autonomy of young peoplesupport the autonomy of young peopleSupport young people's choices, showing respect and reinforcing their autonomy, self-esteem and independence.write work-related reportswrite work-related reportsCompose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligib...listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...empower young peopleempower young peopleBuild a sense of empowerment in young people in their different dimensions in life, such as but not excluded to: civic, social, economic, cultural and health areas.maintain updated professional knowledgemaintain updated professional knowledgeRegularly attend educational workshops, read professional publications, actively participate in professional societies.mentor individualsmentor individualsMentor individuals by providing emotional support, sharing experiences and giving advice to the individual to help them in their personal development, as well as adapting the support to the specific n...cooperate with professionalscooperate with professionalsCommunicate with professionals of other organisations that support young people such as social care, health, police, education and local authorities in order to identify needs and areas of improvement...maintain privacymaintain privacyWork with clients on a confidential basis. Respect your clients' privacy by not disclosing any personal information about them. Also do not disclose personal information about yourself to the clients....communicate with youthcommunicate with youthUse verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, p...give constructive feedbackgive constructive feedbackProvide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evalu...address problems criticallyaddress problems criticallyIdentify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and a...develop professional networkdevelop professional networkReach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up ...train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...develop non-formal educational activitiesdevelop non-formal educational activitiesDevelop non-formal education activities targeted to the needs and aspirations of young people. These activities take place outside of the formal learning system. The learning is intentional but volunt...organise information servicesorganise information servicesPlan, organise and evaluate information activities and services. Those include searching for information relevant to the target group, compiling easily understandable information material and finding ...reach out to diverse youthreach out to diverse youthTarget and reach out to young people from different racial, social and economic backgrounds.manage youth information servicesmanage youth information servicesCarry out high-quality research of information relevant for young people, summarize information and create youth-friendly content that is accurate, understandable and accessible for different groups o...identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.apply quality standards in youth servicesapply quality standards in youth servicesApply minimum standards and quality measures in youth services while upholding youth work values and principles. An example of such quality standards are described in the European Youth information ch...provide youth information counsellingprovide youth information counsellingMake sure young people are aware of their rights and the services to which they may apply in case of need. This includes providing support in selecting and evaluating the quality of available informat...youth-centred approachyouth-centred approachYoung people’s interests, needs, problems and psychology and their environments, the issues affecting them, and the opportunities and services to support them.establish connections with young peopleestablish connections with young peopleBuild positive, non-judgemental relationships with young people by being open, tolerant and non-judgemental.

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Frequently asked questions

What does a youth information worker do?

Youth information workers deliver youth information, guidance and counselling services in a variety of settings in order to empower young people and support their wellbeing and autonomy. They ensure that those services are accessible, resourced and welcoming for young people and run activities aimed at reaching the entire youth population, by means that are effective and appropriate for different groups and needs. Youth information workers aim to enable young people to make their own informed choices and become active citizens. They work in close partnership with other services.

What skills does a youth information worker need?

A youth information worker needs 34 essential skills, including youth work principles, social media management, project management, communication principles, media and information literacy.

Will AI replace youth information worker jobs?

The AI disruption score for youth information worker is 15/100 (low risk). Skills most exposed to automation: write work-related reports, manage data, information and digital content, social media management. Most resilient: support the autonomy of young people, mentor individuals, establish connections with young people.

Quick Facts

SectorPublic Administration & Legal
ISCO GroupLegal, social and cultural professionals
Essential Skills34

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