Public Administration & LegalISCO 2635
Social worker
Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
Check yourself in a minute: social worker
Rate 5 of the 51 essential skills of this occupation (European ESCO data). No account needed.
involve service users and carers in care planning
empower social service users
apply quality standards in social services
apply crisis intervention
protect vulnerable social service users
About social worker
As a social worker, you will be a dedicated professional committed to promoting social change and empowering individuals, families, and communities to improve their circumstances. Your daily work involves engaging with vulnerable populations, assessing their needs, connecting them with essential services, and providing counselling and support through difficult life situations. You might help a single parent access job training and childcare support, guide a homeless individual through housing programs, or work with families experiencing domestic violence. Your work directly impacts lives and contributes to building more cohesive, equitable communities.
Key Work Functions
Core areas of responsibility for a social worker.
1
Assessment and Care Planning
- Conduct comprehensive assessments of clients' social, emotional, and financial needs
- Develop individualized care plans in collaboration with service users
- Apply case management techniques to coordinate services and support
- Monitor progress and adjust interventions as needed
2
Counselling and Therapeutic Support
- Provide individual and group counselling to address psychological and social issues
- Apply crisis intervention techniques in emergency situations
- Deliver support using evidence-based psychological counselling methods
3
Safeguarding and Protection
- Identify signs of abuse, neglect, or exploitation and take appropriate action
- Protect vulnerable service users and contribute to preventing harm
- Liaise with authorities and other agencies to ensure legal compliance and safety
4
Service Navigation and Resource Connection
- Guide clients through complex systems to access benefits, training, and employment
- Connect clients with community resources, legal advice, and local authority services
- Advocate for clients' rights and access to essential services
5
Community Work and Social Justice
- Work within communities to promote social cohesion and empowerment
- Apply anti-oppressive practices and promote social justice
- Deliver services in culturally diverse communities with sensitivity and respect
6
Documentation and Professionalism
- Maintain accurate, confidential case records and documentation
- Conduct structured interviews and gather relevant information
- Meet professional standards and demonstrate leadership in complex cases
Do You Have the Skills for This Role?
Core competency requirements inferred from the occupation's skill profile. Take the free assessment to see how you match.
Must-Have Skills (Advanced)
CommunicationAdvanced
Customer OrientationAdvanced
Supporting Skills
CollaborationIntermediate
AdaptabilityIntermediate
Building InclusivityIntermediate
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (51)
social sciencessocial sciencesThe development and characteristics of sociological, anthropological, psychological, political, and social policy theories.involve service users and carers in care planninginvolve service users and carers in care planningEvaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.empower social service usersempower social service usersEnable individuals, families, groups and communities to gain more control over their lives and environment, either by themselves or with the help of others.apply quality standards in social servicesapply quality standards in social servicesApply quality standards in social services while upholding social work values and principles.apply crisis interventionapply crisis interventionRespond methodologically to a disruption or breakdown in the normal or usual function of a person, family, group or community.protect vulnerable social service usersprotect vulnerable social service usersIntervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.contribute to protecting individuals from harmcontribute to protecting individuals from harmUse established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer...develop professional identity in social workdevelop professional identity in social workStrive to provide the appropriate services to social work clients while staying within a professional framework, understanding what the work means in relation to other professionals and taking into ac...provide support to social services usersprovide support to social services usersHelp social service users identify and express their expectations and strengths, providing them with information and advice to make informed decisions about their circumstances. Give support to achiev...demonstrate leadership in social service casesdemonstrate leadership in social service casesTake the lead in the practical handling of social work cases and activities.follow health and safety precautions in social care practicesfollow health and safety precautions in social care practicesEnsure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.advocate for social service usersadvocate for social service usersSpeak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.promote service users' rightspromote service users' rightsSupporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the...assess social service users' situationassess social service users' situationAssess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifyi...relate empatheticallyrelate empatheticallyRecognise, understand and share emotions and insights experienced by another.manage social crisismanage social crisisIdentify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.negotiate with social service stakeholdersnegotiate with social service stakeholdersNegotiate with government institutions, other social workers, family and caregivers, employers, landlords, or landladies to obtain the most suitable result for your client.report on social developmentreport on social developmentReport results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.undertake continuous professional development in social workundertake continuous professional development in social workUndertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.have computer literacyhave computer literacyUtilise computers, IT equipment and modern day technology in an efficient way.tolerate stresstolerate stressMaintain a temperate mental state and effective performance under pressure or adverse circumstances.organise social work packagesorganise social work packagesCreate a package of social support services according to the service user`s needs and in line with specified standards, regulations and timescales.communicate with social service userscommunicate with social service usersUse verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture...build helping relationship with social service usersbuild helping relationship with social service usersDevelop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, car...consider social impact of actions on service usersconsider social impact of actions on service usersAct according to the political, social and cultural contexts of social service users, considering the impact of certain actions on their social well being.manage ethical issues within social servicesmanage ethical issues within social servicesApply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the socia...plan social service processplan social service processPlan the social service process, defining the objective and considering the methods of implementation, identifying and accessing available resources, such as time, budget, personnel and defining indic...cooperate at inter-professional levelcooperate at inter-professional levelCooperate with people in other sectors in relation to social service work.negotiate with social service usersnegotiate with social service usersDiscuss with your client to establish fair conditions, building on a bond of trust, reminding the client that the work is in their favour and encouraging their cooperation.apply person-centred careapply person-centred careTreat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.refer social service usersrefer social service usersMake referrals to other professionals and other organisations, based on the social service users' requirements and needs.conduct interview in social serviceconduct interview in social serviceInduce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.determine child welfaredetermine child welfareEvaluate whether the child needs to be taken out of his home situation and assess child`s placement in foster care. Make home visits to assess allegations of child abuse or neglect.review social service planreview social service planReview social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.accept own accountabilityaccept own accountabilityAccept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.apply anti-oppressive practicesapply anti-oppressive practicesIdentify oppression in societies, economies, cultures, and groups, acting as a professional in an non-oppressive way, enabling service users to take action to improve their lives and enabling citizens...apply socially just working principlesapply socially just working principlesWork in accordance with management and organisational principles and values focusing on human rights and social justice.provide social counsellingprovide social counsellingAssist and guide social service users to resolve personal, social or psychological problems and difficulties.apply case managementapply case managementAssess, plan, facilitate, coordinate, and advocate for options and services on behalf of a person.prevent social problemsprevent social problemsPrevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.social work theorysocial work theoryThe development and characteristics of social work theories underpinned by social sciences and humanities.social justicesocial justiceThe development and principles of human rights and social justice and the way they should be applied on a case by case basis.work within communitieswork within communitiesEstablish social projects aimed at community development and active citizen participation.meet standards of practice in social servicesmeet standards of practice in social servicesPractice social care and social work in a lawful, safe and effective way according to standards.legal requirements in the social sectorlegal requirements in the social sectorThe prescribed legislative and regulatory requirements in the social sector.deliver social services in diverse cultural communitiesdeliver social services in diverse cultural communitiesDeliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality ...promote inclusionpromote inclusionPromote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive envi...maintain records of work with service usersmaintain records of work with service usersMaintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.promote social changepromote social changePromote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo ...apply decision making within social workapply decision making within social workTake decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.apply holistic approach within social servicesapply holistic approach within social servicesConsider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.
Optional (66) — show
communicationcommunicationThe exchange and conveying of information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.social mediationsocial mediationThe non-violent way of resolving and preventing social conflicts between two parties through the use of a neutral third party who organises and mediates discussions between the two conflicting parties...assessment processesassessment processesVarious evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, sum...family lawfamily lawThe legal rules that govern family-related disputes between individuals such as marriages, child adoption, civil unions, etc.consultationconsultationThe theories, methods and concepts related to consultation and communication with clients.disability caredisability careThe specific methods and practices used in providing care to people with physical, intellectual and learning disabilities.social pedagogysocial pedagogyDiscipline combining the theory and practice of both education and care, seen from a holistic perspective.older adults' needsolder adults' needsThe physical, mental, and social needs of frail, older adults.disability typesdisability typesThe nature and types of disabilities affecting the human beings such as physical, cognitive, mental, sensory, emotional or developmental and the specific needs and access requirements of disabled peop...clinical social workclinical social workThe branch of social work that deals with assessing, making diagnoses, treating and preventing bio-psychological problems and other behavioural disturbances.rehabilitationrehabilitationThe methods and procedures used to help an ill or injured person restore lost skills and regain self-sufficiency and control.crisis interventioncrisis interventionCoping strategies in crisis cases which allow individuals to overcome their problems or fears and avoid psychological distress and breakdown.pedagogypedagogyThe discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.teamwork principlesteamwork principlesThe cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.migrationmigrationThe movement of people from one geographical location to another, and the commensurate impact on social, cultural, political and economical aspects.social security lawsocial security lawLegislation concerning the protection of individuals and the provision of aid and benefits, such as health insurance benefits, unemployment benefits, welfare programs and other government-provided soc...court procedurescourt proceduresThe regulations which are in place during the investigation of a court case and during a court hearing, and of how these events occur.special needs educationspecial needs educationThe teaching methods, equipment and settings used to support students with special needs in achieving succes in school or community.child protectionchild protectionFramework of legislation and practice meant to prevent and protect children from abuse and harm.dependency on drugsdependency on drugsDependency on substances such as alcohol, prescribed medication or cocaine and their impact on the brain and human body.perform street interventions in social workperform street interventions in social workConduct outreach activities by providing direct information or counselling services to individuals in their neighbourhood or in the streets, usually targeted at youth or homeless people.support social service users at the end of lifesupport social service users at the end of lifeSupport individuals to prepare for the end of life and to plan the care and support they wish to receive through the process of dying, providing care and support as death approaches and carrying out a...provide domestic careprovide domestic careAssess the support needs of individuals and provide care to people who are usually disabled, in their own homes.plan youth activitiesplan youth activitiesRun projects organised for young people such as arts-based activities, outdoor education and sporting activities.support victims of human rights violationssupport victims of human rights violationsSupport individuals or groups who have been a target of abuse, discrimination, violence or other acts which violate human rights agreements and regulations in order to protect them and provide them wi...work for public inclusionwork for public inclusionWork on an educational level with specific groups for public inclusion, like prisoners, youth, children.manage a social work unitmanage a social work unitLead the social workers team and be responsible for the quality and effectiveness of social services provided within a social work unit.manage volunteersmanage volunteersCoordinate a staff of volunteers. Manage their tasks, recruitment, programmes and budgets.assess the development of youthassess the development of youthEvaluate the different aspects of development needs of children and young people.build community relationsbuild community relationsEstablish affectionate and long-lasting relationships with local communities, e.g. by organising special programmes for kindergarten, schools and for disabled and older people, raising awareness and r...establish collaborative relationsestablish collaborative relationsEstablish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both pa...communicate about youth's well-beingcommunicate about youth's well-beingCommunicate about youth's behaviour and welfare with parents, schools and other people in charge of the youth's upbringing and education.promote youth work in the local communitypromote youth work in the local communityDisseminate information on the advantages of youth work in the local community and help create synergies with third parties that support and promote youth work in general.empower individuals, families and groupsempower individuals, families and groupsEmpower individuals, families and groups towards healthy lifestyles and self-care.provide victim assistanceprovide victim assistanceProvide support to victims of crimes to help them cope with the situation, including with crime victimization.provide immigration adviceprovide immigration adviceProvide immigration advice to people seeking to move abroad or require entry in a nation in terms of necessary procedures and documentation, or procedures dealing with integration.support social service users to manage their financial affairssupport social service users to manage their financial affairsWork with individuals to access information and advice about their financial affairs and support them to manage and monitor their finances.support traumatised childrensupport traumatised childrenSupport children who have experienced trauma, identifying their needs and working in ways that promote their rights, inclusion and well being.identify mental health issuesidentify mental health issuesRecognise and critically evaluate any possible mental health/illness issues.raise awareness on local community's prioritiesraise awareness on local community's prioritiesIntervene and implement programs or activities that raise awareness of issues relevant for the respective local community, such as social or economic inequality, gender issues, violence, and drug abus...support juvenile victimssupport juvenile victimsSupport young victims in difficult situations such as court trial or interrogation. Monitor their mental and emotional well-being. Ensure they know they are being helped.engage with offendersengage with offendersWork with offenders to promote social change, challenge their offending behaviour and stop its recurrence.work on the effects of abusework on the effects of abuseWork with individuals on the effects of abuse and trauma; such as sexual, physical, psychological, cultural and neglect.advise on conflict managementadvise on conflict managementAdvise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.write work-related reportswrite work-related reportsCompose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligib...support social service users to live at homesupport social service users to live at homeSupport social service users to develop their own personal resources and work with them to access additional resources, services and facilities.promote the safeguarding of young peoplepromote the safeguarding of young peopleUnderstand safeguarding and what should be done in cases of actual or potential harm or abuse.support children's wellbeingsupport children's wellbeingProvide an environment that supports and values children and helps them to manage their own feelings and relationships with others.supervise students in social servicessupervise students in social servicesSupervise social work students while they are on social work placement. Share expertise and train them to execute their responsibilities well.communicate with youthcommunicate with youthUse verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, p...assist the homelessassist the homelessWork with homeless individuals and support them with their needs, taking into consideration their vulnerability and isolation.assist children with special needs in education settingsassist children with special needs in education settingsAssist children with special needs, identifying their needs, modifying classroom equipment to accommodate them and helping them participate in school activities.promote mental healthpromote mental healthPromote factors that enhance emotional well-being such as self-acceptance, personal growth, purpose in life, control of one`s environment, spirituality, self-direction and positive relationships.teach principles of social workteach principles of social workInstruct students in the theory and practice of social work including social work knowledge, skills, and values to prepare them in engaging in culturally competent social work with diverse populations...carry out social work researchcarry out social work researchInitiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data...work in multidisciplinary health teamswork in multidisciplinary health teamsParticipate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.support volunteerssupport volunteersFollow up volunteer activity.advise on social security benefitsadvise on social security benefitsAdvise citizens on government-regulated benefits they are eligible for, such as unemployment benefits, family benefits, and other social security benefits.work with social service users in a groupwork with social service users in a groupEstablish a group of social service users and work together towards individual and group goals.support migrants to integrate in the receiving countrysupport migrants to integrate in the receiving countryAssist and offer support to migrants with their integration in the receiving society, both from an administrative and social point of view.counsel studentscounsel studentsProvide assistance to students with educational, career-related or personal issues such as course selection, school adjustment en social integration, career exploration and planning, and family proble...provide community development servicesprovide community development servicesProvide community based social services to specific groups, individuals or families by assessing their needs, collaborating with appropriate organisations and authorities and facilitating seminars and...counselling methodscounselling methodsCounselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.assess social work studentsassess social work studentsAssess the appropriate evaluation of students undergoing social work practice.strategies for handling cases of sexual assaultstrategies for handling cases of sexual assaultThe range of strategies and approaches utilised in the identification, termination, and prevention of instances of sexual assault. This incudes understanding of the methods and procedures used to reco...present reportspresent reportsDisplay results, statistics and conclusions to an audience in a transparent and straightforward way.
Related Occupations
Occupations that need many of the same essential skills, so the move between them is shortest.
benefits advice worker51 shared essential skillschild care social worker51 shared essential skillsclinical social worker50 shared essential skillscommunity care case worker50 shared essential skillscommunity development social worker50 shared essential skillscommunity social worker50 shared essential skillsconsultant social worker50 shared essential skillscriminal justice social worker50 shared essential skills
Frequently asked questions
What does a social worker do?
Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
What skills does a social worker need?
A social worker needs 51 essential skills, including social sciences, involve service users and carers in care planning, empower social service users, apply quality standards in social services, apply crisis intervention.
Will AI replace social worker jobs?
The AI disruption score for social worker is 8/100 (very low risk). Skills most exposed to automation: write work-related reports, report on social development, maintain records of work with service users. Most resilient: protect vulnerable social service users, tolerate stress, support victims of human rights violations.
AI Replacement Risk
8/ 100
Very Low Risk
Low riskHigh risk
Quick Facts
ISCO GroupLegal, social and cultural professionals
Essential Skills51
Core Skills5
What are you missing to work as social worker?
The free skill gap analysis compares your skills with what this occupation requires and shows where to start.
Check your gaps