Public Administration & LegalISCO 2635
Community social worker
Community social workers help people in disadvantage or excluded from society to change their situation and handle their integration problems. They work with communities focusing on specific groups. Community social workers liaise closely with social workers, schools, local authorities and probation officers representing people before policy makers at local and national level.
Check yourself in a minute: community social worker
Rate 5 of the 66 essential skills of this occupation (European ESCO data). No account needed.
apply anti-oppressive practices
perform street interventions in social work
provide social counselling
build community relations
meet standards of practice in social services
About community social worker
As a community social worker in Poland, you serve as a bridge between disadvantaged and excluded individuals and the systems designed to support them. Your work focuses on helping people change their situations and overcome integration challenges by providing direct social counselling, conducting street interventions, and engaging service users in collaborative care planning. You work within specific communities, often focusing on vulnerable populations, and maintain close connections with schools, local authorities, probation services, and other social workers to ensure coordinated, holistic support.
Your role extends to advocacy and policy influence—you represent community members before policymakers at local and national levels, ensuring their voices are heard in decisions affecting their lives. You apply anti-oppressive practices, empower service users, protect vulnerable individuals from harm, and champion social justice principles. This challenging but deeply meaningful work requires strong counselling skills, deep understanding of social work theory and legal requirements, and genuine commitment to building community resilience. Poland's growing focus on community-based social services creates expanding opportunities for qualified professionals dedicated to supporting those facing structural barriers and social exclusion.
Key Work Functions
Core areas of responsibility for a community social worker.
1
Direct client support and counselling
- Provide social counselling to individuals and families in need
- Perform street interventions to support vulnerable individuals
- Apply counselling methods rooted in social work theory
2
Assessment and care planning
- Involve service users and carers in collaborative care planning
- Apply case management approaches to coordinate services
- Assess client needs and vulnerabilities systematically
3
Community engagement and relationship building
- Work within communities and build strong community relations
- Develop professional identity and credibility within communities
- Liaison with schools, local authorities, and probation services
4
Protection and crisis intervention
- Protect vulnerable social service users from harm
- Apply crisis intervention techniques when needed
- Contribute to safeguarding and protecting individuals from abuse
5
Empowerment and advocacy
- Empower social service users to advocate for themselves
- Apply anti-oppressive practices in all work
- Represent community members before local and national policymakers
6
Professional practice and compliance
- Meet professional standards of practice in social services
- Observe confidentiality and data protection requirements
- Apply quality standards and legal requirements in social sector
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (66)
legal requirements in the social sectorlegal requirements in the social sectorThe prescribed legislative and regulatory requirements in the social sector.social sciencessocial sciencesThe development and characteristics of sociological, anthropological, psychological, political, and social policy theories.company policiescompany policiesThe set of rules that govern the activity of a company.apply anti-oppressive practicesapply anti-oppressive practicesIdentify oppression in societies, economies, cultures, and groups, acting as a professional in an non-oppressive way, enabling service users to take action to improve their lives and enabling citizens...perform street interventions in social workperform street interventions in social workConduct outreach activities by providing direct information or counselling services to individuals in their neighbourhood or in the streets, usually targeted at youth or homeless people.provide social counsellingprovide social counsellingAssist and guide social service users to resolve personal, social or psychological problems and difficulties.build community relationsbuild community relationsEstablish affectionate and long-lasting relationships with local communities, e.g. by organising special programmes for kindergarten, schools and for disabled and older people, raising awareness and r...meet standards of practice in social servicesmeet standards of practice in social servicesPractice social care and social work in a lawful, safe and effective way according to standards.apply quality standards in social servicesapply quality standards in social servicesApply quality standards in social services while upholding social work values and principles.protect vulnerable social service usersprotect vulnerable social service usersIntervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.provide support to social services usersprovide support to social services usersHelp social service users identify and express their expectations and strengths, providing them with information and advice to make informed decisions about their circumstances. Give support to achiev...demonstrate leadership in social service casesdemonstrate leadership in social service casesTake the lead in the practical handling of social work cases and activities.perform fundraising activitiesperform fundraising activitiesPerform activities which will raise funds for an organisation or campaign, such as speaking with the public, gathering funds during fundraising or other general events, and using online fundraising to...communicate professionally with colleagues in other fieldscommunicate professionally with colleagues in other fieldsCommunicate professionally and cooperate with members of the other professions in the health and social services sector.follow health and safety precautions in social care practicesfollow health and safety precautions in social care practicesEnsure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.advocate for social service usersadvocate for social service usersSpeak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.promote service users' rightspromote service users' rightsSupporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the...assess social service users' situationassess social service users' situationAssess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifyi...relate empatheticallyrelate empatheticallyRecognise, understand and share emotions and insights experienced by another.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.evaluate older adults' ability to take care of themselvesevaluate older adults' ability to take care of themselvesAssess the condition of an older patient and decide if he or she needs assistance in taking care of him- or herself to eat or to bathe and in meeting his/hers social and psychological needs.work in a multicultural environment in health carework in a multicultural environment in health careInteract, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.apply socially just working principlesapply socially just working principlesWork in accordance with management and organisational principles and values focusing on human rights and social justice.develop professional networkdevelop professional networkReach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up ...negotiate with social service stakeholdersnegotiate with social service stakeholdersNegotiate with government institutions, other social workers, family and caregivers, employers, landlords, or landladies to obtain the most suitable result for your client.report on social developmentreport on social developmentReport results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.have computer literacyhave computer literacyUtilise computers, IT equipment and modern day technology in an efficient way.tolerate stresstolerate stressMaintain a temperate mental state and effective performance under pressure or adverse circumstances.apply organisational techniquesapply organisational techniquesEmploy a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and s...organise social work packagesorganise social work packagesCreate a package of social support services according to the service user`s needs and in line with specified standards, regulations and timescales.communicate with social service userscommunicate with social service usersUse verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture...manage stress in the work placemanage stress in the work placeCope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the wel...provide community development servicesprovide community development servicesProvide community based social services to specific groups, individuals or families by assessing their needs, collaborating with appropriate organisations and authorities and facilitating seminars and...build helping relationship with social service usersbuild helping relationship with social service usersDevelop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, car...counselling methodscounselling methodsCounselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.consider social impact of actions on service usersconsider social impact of actions on service usersAct according to the political, social and cultural contexts of social service users, considering the impact of certain actions on their social well being.manage ethical issues within social servicesmanage ethical issues within social servicesApply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the socia...plan social service processplan social service processPlan the social service process, defining the objective and considering the methods of implementation, identifying and accessing available resources, such as time, budget, personnel and defining indic...cooperate at inter-professional levelcooperate at inter-professional levelCooperate with people in other sectors in relation to social service work.negotiate with social service usersnegotiate with social service usersDiscuss with your client to establish fair conditions, building on a bond of trust, reminding the client that the work is in their favour and encouraging their cooperation.apply person-centred careapply person-centred careTreat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.apply crisis interventionapply crisis interventionRespond methodologically to a disruption or breakdown in the normal or usual function of a person, family, group or community.refer social service usersrefer social service usersMake referrals to other professionals and other organisations, based on the social service users' requirements and needs.conduct interview in social serviceconduct interview in social serviceInduce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.review social service planreview social service planReview social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...accept own accountabilityaccept own accountabilityAccept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.contribute to protecting individuals from harmcontribute to protecting individuals from harmUse established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer...manage social crisismanage social crisisIdentify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.apply case managementapply case managementAssess, plan, facilitate, coordinate, and advocate for options and services on behalf of a person.prevent social problemsprevent social problemsPrevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.social work theorysocial work theoryThe development and characteristics of social work theories underpinned by social sciences and humanities.address problems criticallyaddress problems criticallyIdentify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and a...raise awareness on local community's prioritiesraise awareness on local community's prioritiesIntervene and implement programs or activities that raise awareness of issues relevant for the respective local community, such as social or economic inequality, gender issues, violence, and drug abus...deliver social services in diverse cultural communitiesdeliver social services in diverse cultural communitiesDeliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality ...develop professional identity in social workdevelop professional identity in social workStrive to provide the appropriate services to social work clients while staying within a professional framework, understanding what the work means in relation to other professionals and taking into ac...promote inclusionpromote inclusionPromote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive envi...maintain records of work with service usersmaintain records of work with service usersMaintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.promote social changepromote social changePromote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo ...apply decision making within social workapply decision making within social workTake decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.undertake continuous professional development in social workundertake continuous professional development in social workUndertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.apply holistic approach within social servicesapply holistic approach within social servicesConsider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.empower social service usersempower social service usersEnable individuals, families, groups and communities to gain more control over their lives and environment, either by themselves or with the help of others.social justicesocial justiceThe development and principles of human rights and social justice and the way they should be applied on a case by case basis.work within communitieswork within communitiesEstablish social projects aimed at community development and active citizen participation.involve service users and carers in care planninginvolve service users and carers in care planningEvaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.
Optional (12) — show
communicationcommunicationThe exchange and conveying of information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.assessment processesassessment processesVarious evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, sum...community educationcommunity educationPrograms targeting the social development and learning of individuals in their own community, through a variety of formal or informal education methods.adult educationadult educationInstruction targeted at adult students, both in a recreational and in an academic context, for self-improvement purposes, or to better equip the students for the labour market.teamwork principlesteamwork principlesThe cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.manage volunteersmanage volunteersCoordinate a staff of volunteers. Manage their tasks, recruitment, programmes and budgets.show consideration for student's situationshow consideration for student's situationTake students' personal backgrounds into consideration when teaching, showing empathy and respect.prepare youths for adulthoodprepare youths for adulthoodWork with children and young people to identify the skills and abilities they will need for their transition to become independent and self-sufficient adults.write work-related reportswrite work-related reportsCompose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligib...support social service users to live at homesupport social service users to live at homeSupport social service users to develop their own personal resources and work with them to access additional resources, services and facilities.support children's wellbeingsupport children's wellbeingProvide an environment that supports and values children and helps them to manage their own feelings and relationships with others.adapt teaching to target groupadapt teaching to target groupInstruct students in the most fitting manner in regards to the teaching context or the age group, such as a formal versus an informal teaching context, and teaching peers as opposed to children.
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Frequently asked questions
What does a community social worker do?
Community social workers help people in disadvantage or excluded from society to change their situation and handle their integration problems. They work with communities focusing on specific groups. Community social workers liaise closely with social workers, schools, local authorities and probation officers representing people before policy makers at local and national level.
What skills does a community social worker need?
A community social worker needs 66 essential skills, including legal requirements in the social sector, social sciences, company policies, apply anti-oppressive practices, perform street interventions in social work.
Will AI replace community social worker jobs?
The AI disruption score for community social worker is 9/100 (very low risk). Skills most exposed to automation: write work-related reports, company policies, report on social development. Most resilient: protect vulnerable social service users, tolerate stress, contribute to protecting individuals from harm.
AI Replacement Risk
9/ 100
Very Low Risk
Low riskHigh risk
Quick Facts
ISCO GroupLegal, social and cultural professionals
Essential Skills66
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