Manufacturing & ProductionProduction and specialised services managersISCO 1344
youth centre manager
Youth centre managers plan and supervise the operations of children and youth homes which provide care and counselling services. They assess the needs of youth in the community, develop and implement pedagogical methods, and develop programs for the improvement of youth care in the centre.
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Core competency requirements inferred from the occupation's skill profile. Take the free assessment to see how you match.
Must-Have Skills (Advanced)
Transdisciplinary ThinkingAdvanced
Supporting Skills
CollaborationIntermediate
Self ManagementIntermediate
Developing PeopleIntermediate
Decision MakingIntermediate
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (66)
business management principlesbusiness management principlesPrinciples governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.impact of social contexts on healthimpact of social contexts on healthThe social and cultural contexts of individuals` behaviours, and the impact on their health within their social and cultural context.legal requirements in the social sectorlegal requirements in the social sectorThe prescribed legislative and regulatory requirements in the social sector.social sciencessocial sciencesThe development and characteristics of sociological, anthropological, psychological, political, and social policy theories.corporate social responsibilitycorporate social responsibilityThe handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards envir...budgetary principlesbudgetary principlesPrinciples of estimating and planning of forecasts for business activity, compile regular budget and reports.accounting techniquesaccounting techniquesThe techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.adolescent psychological developmentadolescent psychological developmentThe developments needs of children and young persons, their behaviour and the attachment relationships and the possible signs of developmental delay.psychologypsychologyThe human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.social justicesocial justiceThe development and principles of human rights and social justice and the way they should be applied on a case by case basis.implement marketing strategiesimplement marketing strategiesImplement strategies which aim to promote a specific product or service, using the developed marketing strategies.perform risk analysisperform risk analysisIdentify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.manage government fundingmanage government fundingMonitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.involve service users and carers in care planninginvolve service users and carers in care planningEvaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.build community relationsbuild community relationsEstablish affectionate and long-lasting relationships with local communities, e.g. by organising special programmes for kindergarten, schools and for disabled and older people, raising awareness and r...apply quality standards in social servicesapply quality standards in social servicesApply quality standards in social services while upholding social work values and principles.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...evaluate social work program's impactevaluate social work program's impactGather data to allow the assessment of the impact of a program on a community.contribute to protecting individuals from harmcontribute to protecting individuals from harmUse established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer...manage health and safety standardsmanage health and safety standardsOversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.deliver social services in diverse cultural communitiesdeliver social services in diverse cultural communitiesDeliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality ...demonstrate leadership in social service casesdemonstrate leadership in social service casesTake the lead in the practical handling of social work cases and activities.communicate professionally with colleagues in other fieldscommunicate professionally with colleagues in other fieldsCommunicate professionally and cooperate with members of the other professions in the health and social services sector.follow health and safety precautions in social care practicesfollow health and safety precautions in social care practicesEnsure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.promote social changepromote social changePromote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo ...establish daily prioritiesestablish daily prioritiesEstablish daily priorities for staff personnel; effectively deal with multi-task workload.advocate for social service usersadvocate for social service usersSpeak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.apply strategic thinkingapply strategic thinkingApply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.prevent social problemsprevent social problemsPrevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.perform public relationsperform public relationsPerform public relations (PR) by managing the spread of information between an individual or an organisation and the public.set organisational policiesset organisational policiesParticipate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.assess social service users' situationassess social service users' situationAssess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifyi...relate empatheticallyrelate empatheticallyRecognise, understand and share emotions and insights experienced by another.listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...manage social crisismanage social crisisIdentify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.manage ethical issues within social servicesmanage ethical issues within social servicesApply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the socia...review social service planreview social service planReview social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.apply decision making within social workapply decision making within social workTake decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.apply holistic approach within social servicesapply holistic approach within social servicesConsider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.work in a multicultural environment in health carework in a multicultural environment in health careInteract, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.address problems criticallyaddress problems criticallyIdentify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and a...develop a pedagogical conceptdevelop a pedagogical conceptDevelop a specific concept that describes the educational principles on which the organisation is based, and the values and behaviour patterns it advocates.apply socially just working principlesapply socially just working principlesWork in accordance with management and organisational principles and values focusing on human rights and social justice.maintain records of work with service usersmaintain records of work with service usersMaintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.ensure compliance with policiesensure compliance with policiesTo ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Pol...manage fundraising activitiesmanage fundraising activitiesInitiate fundraising activities managing the place, teams involved, causes and budgets.provide safeguarding to individualsprovide safeguarding to individualsHelp vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.report on social developmentreport on social developmentReport results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.undertake continuous professional development in social workundertake continuous professional development in social workUndertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.carry out social work researchcarry out social work researchInitiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data...consider economic criteria in decision makingconsider economic criteria in decision makingDevelop proposals and take appropriate decisions taking into account economic criteria.manage budgets for social services programsmanage budgets for social services programsPlan and administer budgets in social services, covering programmes, equipment and support services.build business relationshipsbuild business relationshipsEstablish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the orga...advocate for othersadvocate for othersDeliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.manage accountsmanage accountsManage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper dec...evaluate staff performance in social workevaluate staff performance in social workEvaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.communicate with social service userscommunicate with social service usersUse verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture...cooperate at inter-professional levelcooperate at inter-professional levelCooperate with people in other sectors in relation to social service work.accept own accountabilityaccept own accountabilityAccept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.influence policy makers on social service issuesinfluence policy makers on social service issuesInform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.manage stress in the work placemanage stress in the work placeCope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the wel...analyse community needsanalyse community needsIdentify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community ...comply with legislation in social servicescomply with legislation in social servicesAct according to policy and legal requirements in providing social services.build helping relationship with social service usersbuild helping relationship with social service usersDevelop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, car...
Optional (17)
pedagogypedagogyThe discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.apply conflict managementapply conflict managementTake ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able...liaise with local authoritiesliaise with local authoritiesMaintain the liaison and exchange of information with regional or local authorities.work within communitieswork within communitiesEstablish social projects aimed at community development and active citizen participation.establish collaborative relationsestablish collaborative relationsEstablish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both pa...communicate about youth's well-beingcommunicate about youth's well-beingCommunicate about youth's behaviour and welfare with parents, schools and other people in charge of the youth's upbringing and education.apply change managementapply change managementManage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.maintain relationships with government agenciesmaintain relationships with government agenciesEstablish and maintain cordial working relationships with peers in different governmental agencies.show intercultural awarenessshow intercultural awarenessShow sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to p...promote the safeguarding of young peoplepromote the safeguarding of young peopleUnderstand safeguarding and what should be done in cases of actual or potential harm or abuse.cooperate with professionalscooperate with professionalsCommunicate with professionals of other organisations that support young people such as social care, health, police, education and local authorities in order to identify needs and areas of improvement...promote inclusionpromote inclusionPromote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive envi...promote social awarenesspromote social awarenessPromote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion o...develop professional networkdevelop professional networkReach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up ...present reportspresent reportsDisplay results, statistics and conclusions to an audience in a transparent and straightforward way.apply organisational techniquesapply organisational techniquesEmploy a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and s...analyse goal progressanalyse goal progressAnalyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met...
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Quick Facts
ISCO GroupProduction and specialised services managers
Essential Skills66
Core Skills5