Manufacturing & ProductionProduction and specialised services managersISCO 1341
child day care centre manager
Child day care centre managers provide social services to children and their families. They supervise and support child care workers and manage the childcare facilities. Child day care centre managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across child care services.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (69)
business management principlesbusiness management principlesPrinciples governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.legal requirements in the social sectorlegal requirements in the social sectorThe prescribed legislative and regulatory requirements in the social sector.psychologypsychologyThe human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.social justicesocial justiceThe development and principles of human rights and social justice and the way they should be applied on a case by case basis.child protectionchild protectionFramework of legislation and practice meant to prevent and protect children from abuse and harm.company policiescompany policiesThe set of rules that govern the activity of a company.implement marketing strategiesimplement marketing strategiesImplement strategies which aim to promote a specific product or service, using the developed marketing strategies.perform risk analysisperform risk analysisIdentify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.manage government fundingmanage government fundingMonitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.involve service users and carers in care planninginvolve service users and carers in care planningEvaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.work within communitieswork within communitiesEstablish social projects aimed at community development and active citizen participation.meet standards of practice in social servicesmeet standards of practice in social servicesPractice social care and social work in a lawful, safe and effective way according to standards.apply quality standards in social servicesapply quality standards in social servicesApply quality standards in social services while upholding social work values and principles.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...evaluate social work program's impactevaluate social work program's impactGather data to allow the assessment of the impact of a program on a community.contribute to protecting individuals from harmcontribute to protecting individuals from harmUse established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer...manage health and safety standardsmanage health and safety standardsOversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.deliver social services in diverse cultural communitiesdeliver social services in diverse cultural communitiesDeliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality ...demonstrate leadership in social service casesdemonstrate leadership in social service casesTake the lead in the practical handling of social work cases and activities.communicate professionally with colleagues in other fieldscommunicate professionally with colleagues in other fieldsCommunicate professionally and cooperate with members of the other professions in the health and social services sector.follow health and safety precautions in social care practicesfollow health and safety precautions in social care practicesEnsure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.promote social changepromote social changePromote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo ...establish daily prioritiesestablish daily prioritiesEstablish daily priorities for staff personnel; effectively deal with multi-task workload.implement care programmes for childrenimplement care programmes for childrenPerform activities with children according to their physical, emotional, intellectual and social needs by using appropriate tools and equipment that facilitate interaction and learning activities.advocate for social service usersadvocate for social service usersSpeak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.prevent social problemsprevent social problemsPrevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.coordinate carecoordinate careCoordinate care for patient groups, being able to manage a number of patients within a given amount of time and provide optimum health services.show intercultural awarenessshow intercultural awarenessShow sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to p...perform public relationsperform public relationsPerform public relations (PR) by managing the spread of information between an individual or an organisation and the public.set organisational policiesset organisational policiesParticipate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.assess social service users' situationassess social service users' situationAssess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifyi...promote the safeguarding of young peoplepromote the safeguarding of young peopleUnderstand safeguarding and what should be done in cases of actual or potential harm or abuse.contribute to the safeguarding of childrencontribute to the safeguarding of childrenUnderstand, apply and follow safeguarding principles, engage professionally with children and work within the boundaries of personal responsibilities.relate empatheticallyrelate empatheticallyRecognise, understand and share emotions and insights experienced by another.listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...manage social crisismanage social crisisIdentify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.manage ethical issues within social servicesmanage ethical issues within social servicesApply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the socia...review social service planreview social service planReview social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.apply decision making within social workapply decision making within social workTake decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.apply holistic approach within social servicesapply holistic approach within social servicesConsider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.work in a multicultural environment in health carework in a multicultural environment in health careInteract, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.address problems criticallyaddress problems criticallyIdentify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and a...apply socially just working principlesapply socially just working principlesWork in accordance with management and organisational principles and values focusing on human rights and social justice.promote inclusionpromote inclusionPromote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive envi...maintain records of work with service usersmaintain records of work with service usersMaintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.manage fundraising activitiesmanage fundraising activitiesInitiate fundraising activities managing the place, teams involved, causes and budgets.promote social awarenesspromote social awarenessPromote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion o...provide safeguarding to individualsprovide safeguarding to individualsHelp vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.report on social developmentreport on social developmentReport results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.undertake continuous professional development in social workundertake continuous professional development in social workUndertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.carry out social work researchcarry out social work researchInitiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data...apply organisational techniquesapply organisational techniquesEmploy a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and s...consider economic criteria in decision makingconsider economic criteria in decision makingDevelop proposals and take appropriate decisions taking into account economic criteria.manage budgets for social services programsmanage budgets for social services programsPlan and administer budgets in social services, covering programmes, equipment and support services.manage health and safetymanage health and safetyManage the overall health, safety and sustainability policies and their application on an organisation wide scale.build business relationshipsbuild business relationshipsEstablish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the orga...advocate for othersadvocate for othersDeliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.determine child welfaredetermine child welfareEvaluate whether the child needs to be taken out of his home situation and assess child`s placement in foster care. Make home visits to assess allegations of child abuse or neglect.evaluate staff performance in social workevaluate staff performance in social workEvaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.communicate with social service userscommunicate with social service usersUse verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture...cooperate at inter-professional levelcooperate at inter-professional levelCooperate with people in other sectors in relation to social service work.accept own accountabilityaccept own accountabilityAccept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.influence policy makers on social service issuesinfluence policy makers on social service issuesInform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.manage stress in the work placemanage stress in the work placeCope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the wel...analyse community needsanalyse community needsIdentify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community ...comply with legislation in social servicescomply with legislation in social servicesAct according to policy and legal requirements in providing social services.build helping relationship with social service usersbuild helping relationship with social service usersDevelop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, car...
Optional (18)
social sciencessocial sciencesThe development and characteristics of sociological, anthropological, psychological, political, and social policy theories.social developmentsocial developmentThe learning process of a child through social interaction. Among the various activities that it encompasses, social development supports children in obtaining and fortifying learning skills and havin...corporate social responsibilitycorporate social responsibilityThe handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards envir...project managementproject managementThe discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.budgetary principlesbudgetary principlesPrinciples of estimating and planning of forecasts for business activity, compile regular budget and reports.accounting techniquesaccounting techniquesThe techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...handle children's problemshandle children's problemsPromote the prevention, early detection, and management of children`s problems, focusing on developmental delays and disorders, behavioural problems, functional disabilities, social stresses, mental d...manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.assess the development of youthassess the development of youthEvaluate the different aspects of development needs of children and young people.advise on safety improvementsadvise on safety improvementsProvide relevant recommendations following the conclusion of an investigation; ensure that recommendations are duly considered and where appropriate acted upon.apply change managementapply change managementManage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.apply strategic thinkingapply strategic thinkingApply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.apply person-centred careapply person-centred careTreat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.support children's wellbeingsupport children's wellbeingProvide an environment that supports and values children and helps them to manage their own feelings and relationships with others.communicate with youthcommunicate with youthUse verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, p...maintain relations with children's parentsmaintain relations with children's parentsInform children`s parents of the activities planned, program`s expectations and children`s individual progress.supervise childrensupervise childrenKeep the children under supervision for a certain period of time, ensuring their safety at all times.
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Quick Facts
ISCO GroupProduction and specialised services managers
Essential Skills69
Core Skills0