Nestorbot
LogisticsISCO 9629

Usher

Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.

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Rate 5 of the 9 essential skills of this occupation (European ESCO data). No account needed.

explain features in accommodation venue

monitor guest access

greet guests

sell tickets

maintain customer service

Key skills in this occupation

Essential skills and knowledge areas from the European ESCO classification, 9 in total. The ones most specific to this occupation come first.

  1. explain features in accommodation venue

    Clarify guests' accommodation facilities and demonstrate and show how to use them.

    practical skill
  2. monitor guest access

    Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

    practical skill
  3. greet guests

    Welcome guests in a friendly manner in a certain place.

    practical skill
  4. sell tickets

    Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

    practical skill
  5. maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way.

    practical skill
  6. provide directions to guests

    Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.

    practical skill
  7. check tickets at venue entry

    Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.

    practical skill
  8. distribute programmes at the venue

    Provide guests with leaflets and programmes related to the event taking place.

    practical skill

Check which of these skills you already have ↑

Practical skills (1)

communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require. More →
Optional skills (20) — show
fire safety regulations
The legal rules to be applied for fire safety and fire prevention in a facility. More →
respond to visitor complaints
Respond to visitors complaints, in a correct and polite manner, offering a solution when possible and taking action when necessary. More →
hang advertising posters
Collect advertising posters and hang them on the respective advertising space. More →
tend to guests with special needs
Ensure that disabled guests have access to the venue. More →
work in shifts
Work in rotating shifts, where the goal is to keep a service or production line running around the clock and each day of the week. More →
control crowd
Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour. More →
prepare premises
Make rooms ready before the start of the event by taking care of different aspects such as decoration, seating and drinks or buffets. More →
manage lost and found articles
Make sure that all articles or objects lost are identified and that the owners gets them back in their possession. More →
disseminate messages to people
Receive, process, and pass messages to people coming from phone calls, faxes, postal, and emails. More →
handle surveillance equipment
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety. More →
sell snacks
Sell snacks and drinks, such as potato chips, popcorn, ice cream and soft drinks or beer, in cinemas or other entertainment venues. More →
check list of participants
Verify whether people who are attending an event are on the participant list in order to make sure that nobody enters without authorisation. More →
identify security threats
Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat. More →
replace defective devices
Replace or repair defective equipment. More →
clean up after an event
Make the premises neat and orderly during event-free periods. More →
process payments
Accept payments such as cash, credit cards and debit cards. More →
manage emergency evacuation plans
Monitor quick and safe emergency evacuation plans. More →
liaise with security authorities
Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender. More →
practice vigilance
Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and to respond quickly… More →
operate fire extinguishers
Understand the operation of fire extinguishing equipment and fire extinguishing techniques. More →

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Frequently asked questions

What does an usher do?

Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.

What skills does an usher need?

An usher needs 9 essential skills, including explain features in accommodation venue, communicate with customers, monitor guest access, greet guests, sell tickets.

Will AI replace usher jobs?

The AI disruption score for usher is 53/100 (moderate risk). Skills most exposed to automation: check list of participants, process payments, disseminate messages to people. Most resilient: work in shifts, control crowd, replace defective devices.

AI Replacement Risk

53/ 100
Moderate Risk
Low riskHigh risk
View full AI disruption analysis →

Quick Facts

SectorLogistics
ISCO GroupRefuse workers and other elementary workers
Essential Skills9

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