What skills does a ticket issuing clerk need?

A ticket issuing clerk needs 42 essential skills including sales argumentation, characteristics of products, e-commerce systems, product comprehension, cancellation policies of service providers. Core competencies include .

Will AI replace ticket issuing clerk jobs?

The AI disruption score for ticket issuing clerk is 81/100 (very high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

RetailSales workersISCO 5230

ticket issuing clerk

Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (42)

sales argumentationsales argumentationTechniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.characteristics of productscharacteristics of productsThe tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.e-commerce systemse-commerce systemsBasic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.product comprehensionproduct comprehensionThe offered products, their functionalities, properties and legal and regulatory requirements.cancellation policies of service providerscancellation policies of service providersThe characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.characteristics of servicescharacteristics of servicesThe characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.guarantee customer satisfactionguarantee customer satisfactionHandle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.carry out products preparationcarry out products preparationAssemble and prepare goods and demonstrate their functionalities to customers.operate cash registeroperate cash registerRegister and handle cash transactions by using point of sale register.communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.ensure compliance with legal requirementsensure compliance with legal requirementsGuarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their effo...examine merchandiseexamine merchandiseControl items put up for sale are correctly priced and displayed and that they function as advertised.provide customer guidance on product selectionprovide customer guidance on product selectionProvide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.sell ticketssell ticketsExchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.upsell productsupsell productsPersuade customers to buy additional or more expensive products.quote pricesquote pricesRefer to prices for the client by researching and estimating fare rates.process bookingprocess bookingExecute a booking of a place according to client's requirement in advance and issue all appropriate documents.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.organise storage facilitiesorganise storage facilitiesOrder the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.monitor stock levelmonitor stock levelEvaluate how much stock is used and determine what should be ordered.maintain store cleanlinessmaintain store cleanlinessKeep the store tidy and clean by hovering and mopping.handle personal identifiable informationhandle personal identifiable informationAdminister sensitive personal information on customers securely and discreetly.apply numeracy skillsapply numeracy skillsPractise reasoning and apply simple or complex numerical concepts and calculations.inform customers of activity changesinform customers of activity changesBrief customers about changes, delays or cancellations of planned activities.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...stock shelvesstock shelvesRefill shelves with merchandise to be sold.keep up to date on local eventskeep up to date on local eventsFollow the information about upcoming events, services or activities by checking information sheets and online communication.monitor ticketingmonitor ticketingKeep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.process refundsprocess refundsResolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.carry out order intakecarry out order intakeTake in of purchase requests for items that are currently unavailable.assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.process paymentsprocess paymentsAccept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attent...maintain customer recordsmaintain customer recordsKeep and store structured data and records about customers in accordance with customer data protection and privacy regulations.carry out active sellingcarry out active sellingDeliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their ...respond to customers' inquiriesrespond to customers' inquiriesAnswer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.have computer literacyhave computer literacyUtilise computers, IT equipment and modern day technology in an efficient way.demonstrate products' featuresdemonstrate products' featuresDemonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade ...provide customer follow-up servicesprovide customer follow-up servicesRegister, follow-up, solve and respond to customer requests, complaints and after-sales services.issue sales invoicesissue sales invoicesPrepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and...plan aftersales arrangementsplan aftersales arrangementsCome to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.prevent shopliftingprevent shopliftingIdentify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

Optional (13)

cultural projectscultural projectsThe purpose, organisation and management of cultural projects and related fundraising actions.recreation activitiesrecreation activitiesThe field and characteristics of recreational activities for customers.advertising techniquesadvertising techniquesThe communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.sporting eventssporting eventsPossess an understanding of different sporting events and conditions that can affect a result.promote eventpromote eventGenerate interest in an event by carrying out promotion actions, such as placing ads or distributing flyers.speak different languagesspeak different languagesMaster foreign languages to be able to communicate in one or more foreign languages.stay up-to-date with current eventsstay up-to-date with current eventsInform oneself about current local or global events, form an opinion on hot topics and perform small talks with clients or other relations in a professional context.develop promotional toolsdevelop promotional toolsGenerate promotional material and collaborate in the production of promotional text, videos, photos, etc. Keep previous promotional material organised.promote cultural venue eventspromote cultural venue eventsWork together with museum or any art facility staff to develop and promote its events and programme.check tickets at venue entrycheck tickets at venue entryEnsure that all guests have valid tickets for the specific venue or show and report on irregularities.advertise sport venueadvertise sport venueAdvertise and promote the venue or centre to increase usage, which may include commissioning and considering market research.promote recreation activitiespromote recreation activitiesPromote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.handle multiple orders simultaneouslyhandle multiple orders simultaneouslyMonitor orders simultaneously and without loss of efficiency and concentration.