What skills does a club host/club hostess need?

A club host/club hostess needs 10 essential skills including assist guest departure, monitor guest access, maintain relationship with customers, greet guests, handle customer complaints. Core competencies include .

Will AI replace club host/club hostess jobs?

The AI disruption score for club host/club hostess is 29/100 (low risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Social ServicePersonal service workersISCO 5169

club host/club hostess

Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (10)

assist guest departureassist guest departureAid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.monitor guest accessmonitor guest accessOversee guests access, ensuring that guest needs are addressed and security is maintained at all times.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...greet guestsgreet guestsWelcome guests in a friendly manner in a certain place.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.assist VIP guestsassist VIP guestsHelp VIP-guests with their personal orders and requests.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...enforce regulations of selling alcoholic beverages to minorsenforce regulations of selling alcoholic beverages to minorsEnsure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.handle veterinary emergencieshandle veterinary emergenciesHandle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.deal with aggressive behaviourdeal with aggressive behaviourRespond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or app...

Optional (16)

alcoholic beverage productsalcoholic beverage productsThe origin and composition of alcoholic beverages and cocktails, the way to match them with food and the way they have to be poured.beverage productsbeverage productsThe offered beverage products, their functionalities, properties and legal and regulatory requirements.advise guests on menus for special eventsadvise guests on menus for special eventsOffer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.tend to guests with special needstend to guests with special needsEnsure that disabled guests have access to the venue.assist at check-inassist at check-inHelp guests and visitors with their check-in and show them their accommodation.clean surfacesclean surfacesDisinfect surfaces in accordance with sanitary standards.take food and beverage orders from customerstake food and beverage orders from customersAccept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.control crowdcontrol crowdControl a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.prepare mixed beveragesprepare mixed beveragesMake a range of mixed alcoholic drinks, such as cocktails and long drinks and non-alcoholic drinks according to the recipes.arrange tablesarrange tablesOrganise and dress tables to accommodate special events.check tickets at venue entrycheck tickets at venue entryEnsure that all guests have valid tickets for the specific venue or show and report on irregularities.serve beveragesserve beveragesProvide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.prepare alcoholic beveragesprepare alcoholic beveragesMake and serve alcoholic beverages according to the customer's wants.accommodate special seatingaccommodate special seatingGive requested special seating to guests whenever possible, such as special seating arrangements for babies, disabled or obese people.handle cash flowhandle cash flowHandle the movement of money into or out of a business, project, or financial product. Take bets, pay out winnings and manage the cash flow.devise special promotionsdevise special promotionsPlan and invent promotion activities to stimulate sales.