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Social ServiceISCO 5131

Restaurant host/restaurant hostess

Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.

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Rate 5 of the 11 essential skills of this occupation (European ESCO data). No account needed.

assist guest departure

handle customer complaints

seat customers according to the waiting list

assist VIP guests

maintain customer service

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (11)

assist guest departureassist guest departureAid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.seat customers according to the waiting listseat customers according to the waiting listAccommodate customers according to the waiting list, reservation and position in the queue.assist VIP guestsassist VIP guestsHelp VIP-guests with their personal orders and requests.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...arrange tablesarrange tablesOrganise and dress tables to accommodate special events.welcome restaurant guestswelcome restaurant guestsGreet guests and take them to their tables and make sure they are properly seated at a convenient table.present menuspresent menusHand out menus to guests while assisting guests with questions using your mastery of the menu.accommodate special seatingaccommodate special seatingGive requested special seating to guests whenever possible, such as special seating arrangements for babies, disabled or obese people.check dining room cleanlinesscheck dining room cleanlinessControl dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
Optional (7) — show
maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...advise guests on menus for special eventsadvise guests on menus for special eventsOffer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.clean surfacesclean surfacesDisinfect surfaces in accordance with sanitary standards.take food and beverage orders from customerstake food and beverage orders from customersAccept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.work in a hospitality teamwork in a hospitality teamFunction confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators ...assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.devise special promotionsdevise special promotionsPlan and invent promotion activities to stimulate sales.

Related Occupations

Occupations that need many of the same essential skills, so the move between them is shortest.

waiter/waitress7 shared essential skillsclub host/club hostess4 shared essential skillshead waiter/head waitress4 shared essential skillsbarista3 shared essential skillscamping ground operative3 shared essential skillscustomer experience manager3 shared essential skillsflight attendant3 shared essential skillshospitality establishment receptionist3 shared essential skills

Frequently asked questions

What does a restaurant host/restaurant hostess do?

Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.

What skills does a restaurant host/restaurant hostess need?

A restaurant host/restaurant hostess needs 11 essential skills, including assist guest departure, comply with food safety and hygiene, handle customer complaints, seat customers according to the waiting list, assist VIP guests.

Will AI replace restaurant host/restaurant hostess jobs?

The AI disruption score for restaurant host/restaurant hostess is 43/100 (moderate risk). Skills most exposed to automation: seat customers according to the waiting list, maintain customer service, take food and beverage orders from customers. Most resilient: clean surfaces, assist clients with special needs, arrange tables.

Quick Facts

SectorSocial Service
ISCO GroupPersonal service workers
Essential Skills11

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