LogisticsRefuse workers and other elementary workersISCO 9629
cloak room attendant
Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
About cloak room attendant
As a cloak room attendant, you will provide an essential customer service function in hospitality venues such as restaurants, theaters, museums, and event spaces. Your primary responsibility is to safely receive, store, and return guests' coats, bags, and personal items while maintaining organized systems for tracking belongings. You will interact courteously with clients, manage lost and found issues, and handle customer requests and complaints with professionalism and discretion. This role requires strong organizational skills and attention to detail, and offers flexible employment opportunities in Poland's thriving hospitality and entertainment sectors, with potential advancement to supervisory or management positions.
Key Work Functions
Core areas of responsibility for a cloak room attendant.
1
Receive and store client belongings
- Greet guests warmly and professionally upon arrival
- Collect coats, bags, and personal items from clients
- Allocate unique identification numbers or tickets to each guest's belongings
- Organize and store items securely in designated areas
2
Return belongings to guests
- Verify ticket numbers and match them with stored items
- Retrieve correct belongings promptly and efficiently
- Present items to guests in clean and organized condition
3
Manage lost and found items
- Document lost or found items accurately
- Maintain a lost and found register with detailed descriptions
- Contact guests about recovered lost items
4
Handle customer service and complaints
- Address guest complaints regarding belongings or service
- Assist with special requests such as pressing clothing or storing valuables
- Communicate professionally with dissatisfied guests
5
Maintain cloak room cleanliness and organization
- Keep storage areas clean, organized, and secure
- Ensure proper arrangement of coats and items for easy retrieval
- Conduct regular cleaning and maintenance of the cloak room
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (7)
communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.tend to clients' personal itemstend to clients' personal itemsMake sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational ...allocate numbers to clients' belongingsallocate numbers to clients' belongingsReceive clients' coats, bags and other personal belongings, deposit them safely and allocate the clients with the corresponding number of their belongings for proper identification at return.greet guestsgreet guestsWelcome guests in a friendly manner in a certain place.maintain cleanliness in the cloak roommaintain cleanliness in the cloak roomKeep the cloak room area clean and tidy at all times, in line with company standards.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...manage lost and found articlesmanage lost and found articlesMake sure that all articles or objects lost are identified and that the owners gets them back in their possession.
Optional (18)
fire safety regulationsfire safety regulationsThe legal rules to be applied for fire safety and fire prevention in a facility.assist guest departureassist guest departureAid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.oversee guest laundry serviceoversee guest laundry serviceEnsure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.provide information on facility's servicesprovide information on facility's servicesProvide clients with information about the services and equipment available in the facility, their prices and other policies and regulations.clean toilet facilitiesclean toilet facilitiesClean the toilets and wipe the sinks, mirrors and cubicle furniture according to the required standards, providing special attention to details.handle linen in stockhandle linen in stockManage laundered items and store them in safe and hygienic conditions.restock towelsrestock towelsRenew the stock of towels and spa products in both men and locker rooms as in the pool area. Remove these to the designated areas and launder towels, robes and sandals if needed.collect fees for cloak room servicecollect fees for cloak room serviceIn cases where it is required, handle money received from clients for safeguarding their belongings in the cloak room.provide directions to guestsprovide directions to guestsShow guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.maintain professional administrationmaintain professional administrationFile and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.sell snackssell snacksSell snacks and drinks, such as potato chips, popcorn, ice cream and soft drinks or beer, in cinemas or other entertainment venues.ensure hotel securityensure hotel securityGuarantee the security of guests and the premises by monitoring the different hotel zones.check tickets at venue entrycheck tickets at venue entryEnsure that all guests have valid tickets for the specific venue or show and report on irregularities.assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.restock toilet facilities' suppliesrestock toilet facilities' suppliesMake sure that toilet supplies such as soap and toilet paper are always available for customer use.manage emergency evacuation plansmanage emergency evacuation plansMonitor quick and safe emergency evacuation plans.handle surveillance equipmenthandle surveillance equipmentMonitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
Related Occupations
Other occupations in the Refuse workers and other elementary workers category that share similar skill requirements.
AI Replacement Risk
81/ 100
Very High Risk
Low riskHigh risk