What skills does a operations manager need?

A operations manager needs 24 essential skills including operations management, corporate social responsibility, project management, quality standards, energy conservation. Core competencies include .

Will AI replace operations manager jobs?

The AI disruption score for operations manager is 69/100 (high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Manufacturing & ProductionProduction and specialised services managersISCO 1321

operations manager

Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (24)

operations managementoperations managementThe backend business functions that are implemented with the aim of achieving the high efficiency and profitability within an organisation.corporate social responsibilitycorporate social responsibilityThe handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards envir...project managementproject managementThe discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.quality standardsquality standardsThe national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.energy conservationenergy conservationThe practice of reducing energy consumption and using fewer energy services. As a sustainable process, energy conservation is done by replacing used energy with alternative sources, using more efficie...supply chain managementsupply chain managementThe flow of goods in the supply chain, movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.manage suppliesmanage suppliesMonitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities ...manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.strive for company growthstrive for company growthDevelop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...apply change managementapply change managementManage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.manage profitabilitymanage profitabilityRegularly review sales and profit performance.establish daily prioritiesestablish daily prioritiesEstablish daily priorities for staff personnel; effectively deal with multi-task workload.ensure equipment availabilityensure equipment availabilityEnsure that the necessary equipment is provided, ready and available for use before start of procedures.develop staffdevelop staffLead employees to meet the organisations expectations for productivity, quality and goal accomplishment. Provide effective performance feedback through employee recognition and reward in conjunction w...evaluate employeesevaluate employeesAnalyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.supervise daily information operationssupervise daily information operationsDirect daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.manage logisticsmanage logisticsCreate logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines. Adapt the production processes to the contingenci...ensure equipment maintenanceensure equipment maintenanceEnsure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or f...perform project managementperform project managementManage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific g...build business relationshipsbuild business relationshipsEstablish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the orga...liaise with managersliaise with managersLiaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.follow company standardsfollow company standardsLead and manage according to the organisation's code of conduct.make strategic business decisionsmake strategic business decisionsAnalyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the o...

Optional (67)

internal risk management policyinternal risk management policyThe internal risk management policies that identify, assess and prioritise risks in an IT environment. The methods used to minimise, monitor and control the possibility and the impact of disastrous ev...manufacturing processesmanufacturing processesThe steps required through which a material is transformed into a product, its development and full-scale manufacturing.facilities management in the organisationfacilities management in the organisationThe principles and methods of facilities management as applied to individual organisations, best practice techniques, management implications of outsourced and in-house services, main types of contrac...contract lawcontract lawThe field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.outsourcing strategyoutsourcing strategyThe high level planning for managing and optimising external services of providers to execute business processes.organisational resilienceorganisational resilienceThe strategies, methods and techniques that increase the organisation's capacity to protect and sustain the services and operations that fulfil the organisational mission and create lasting values by ...employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.information confidentialityinformation confidentialityThe mechanisms and regulations which allow for selective access control and guarantee that only authorised parties (people, processes, systems and devices) have access to data, the way to comply with ...database quality standardsdatabase quality standardsTechniques and methods of estimation and evaluation of system quality and overall database quality, as well as the set quality standards and regulations.quality assurance methodologiesquality assurance methodologiesQuality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.security regulationssecurity regulationsThe body of regulations, legal procedures and policies regarding security and safety management.accountingaccountingThe documentation and processing of data regarding financial activities.insourcing strategyinsourcing strategyThe high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...make investment decisionsmake investment decisionsDetermine whether to buy or sell financial products such as fonds, bonds or stocks in order to enhance profitability and to reach the best performance.advise on utility consumptionadvise on utility consumptionAdvise individuals or organisations on methods in which they can reduce their consumption of utilities, such as heat, water, gas, and electricity, in order for them to save money and incorporate susta...perform risk analysisperform risk analysisIdentify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.create project specificationscreate project specificationsDefine the workplan, duration, deliverables, resources and procedures a project has to follow to achieve its goals. Describe project goals, outcomes, results and implementation scenarios.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...manage project informationmanage project informationProvide accurate and relevant information to all the parties involved in a project on time.set quality assurance objectivesset quality assurance objectivesDefine quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality stan...handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.control financial resourcescontrol financial resourcesMonitor and control budgets and financial resources providing capable stewardship in company management.evaluate project plansevaluate project plansEvaluate proposals and project plans and assess feasibility issues.oversee the facilities services budgetoversee the facilities services budgetHandle and control the expenditures and revenues from delivering the facilities management services and make sure the work is done within the foreseen budget.maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.provide cost benefit analysis reportsprovide cost benefit analysis reportsPrepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment i...recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.support managerssupport managersProvide support and solutions to managers and directors in regards with their business needs and requests for the running of a business or the daily operations of a business unit.liaise with government officialsliaise with government officialsConsult and cooperate with government officials who handle matter that is relevant to you or your business.estimate profitabilityestimate profitabilityTake various factors into account to calculate the cost and potential revenues or savings gained from a product in order to evaluate the profit that could be generated by the new acquisition or by a n...oversee quality controloversee quality controlMonitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.interpret financial statementsinterpret financial statementsRead, understand, and interpret the key lines and indicators in financial statements. Extract the most important information from financial statements depending on the needs and integrate this informa...negotiate terms with suppliersnegotiate terms with suppliersIdentify and work with suppliers to ensure quality of supply and best price has been negotiated.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...manage major incidentsmanage major incidentsTake immediate action to respond to major incidents that affect the safety and security of individuals in private or public places such as road accidents.negotiate with stakeholdersnegotiate with stakeholdersNegotiate compromises with stakeholders and strive to reach the most beneficial agreements for the company. May involve building relationships with suppliers and customers, as well as ensuring product...advise on efficiency improvementsadvise on efficiency improvementsAnalyse information and details of processes and products in order to advise on possible efficiency improvements that could be implemented and would signify a better use of resources.write work-related reportswrite work-related reportsCompose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligib...meet deadlinesmeet deadlinesEnsure operative processes are finished at a previously agreed-upon time.assess supplier risksassess supplier risksEvaluate supplier performance in order to assess if suppliers follow the agreed contracts, meet the standard requirements and provide the desired quality.perform procurement processesperform procurement processesUndertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.develop business casedevelop business caseGather relevant information in order to come up with a well-written and well-structured document that provides the trajectory of a given project.impart business plans to collaboratorsimpart business plans to collaboratorsDiffuse, present, and communicate business plans and strategies to managers, employees making sure that objectives, actions, and important messages are properly conveyed.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.develop revenue generation strategiesdevelop revenue generation strategiesElaborate methodologies through which a company markets and sells a product or service to generate income.supervise worksupervise workDirect and supervise the day-to-day activities of subordinate personnel.promote innovative infrastructure designpromote innovative infrastructure designThroughout the coordination of an engineering project, promote the development of infrastructure that is innovative and sustainable, in line with the latest developments in the field.make data-driven decisionsmake data-driven decisionsCollect data such as Key Performance Indicators (KPIs) for an organisation and use the information to formulate actions and strategies.promote facilities management servicespromote facilities management servicesAssess the market trends and organisations' needs in order to proactively communicate and advertise your facilities management services to future clients.manage project metricsmanage project metricsGather, report, analyse and create key metrics for a project to help measure its success.manage maintenance operationsmanage maintenance operationsOversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.manage several projectsmanage several projectsOversee and direct the development of several projects running independently. Ensure coherence and leveraging forces among projects in order to secure an overall success and profitability.plan buildings maintenance workplan buildings maintenance workSchedule maintenance activities of property, systems and services to be deployed in public or private buildings, according to the priorities and needs of the client.perform quality auditsperform quality auditsExecute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness ...budget for financial needsbudget for financial needsObserve the status and availability of funds for the smooth running of projects or operations in order to foresee and estimate the quantity of future financial resources.create a financial reportcreate a financial reportFinalise project accounting. Prepare an actual budget, compare the discrepancy between the planned and actual budget, and draw final conclusions.control of expensescontrol of expensesMonitor and maintain effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.estimate duration of workestimate duration of workProduce accurate calculations on time necessary to fulfil future technical tasks based on past and present information and observations or plan the estimated duration of individual tasks in a given pr...train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...assess financial viabilityassess financial viabilityRevise and analyse financial information and requirements of projects such as their budget appraisal, expected turnover, and risk assessment for determining the benefits and costs of the project. Asse...align efforts towards business developmentalign efforts towards business developmentSynchronise the efforts, plans, strategies, and actions carried out in departments of companies towards the growth of business and its turnover. Keep business development as the ultimate outcome of an...manage standard enterprise resource planning systemmanage standard enterprise resource planning systemCollect, manage and interpret data relevant for companies related to shipping, payment, inventory, resources and manufacturing using specific business management software. Such software as Microsoft D...shape organisational teams based on competenciesshape organisational teams based on competenciesStudy the profiles of collaborators and decide the best place for directors and collaborators following an strategic mindset and serving to the goals of the company.implement corporate governanceimplement corporate governanceApply a set of principles and mechanisms by which an organisation is managed and directed, set procedures of information, control flow and decision making, distribute rights and responsibilities among...manage facilities servicesmanage facilities servicesHandle a range of services such as catering, cleaning, maintenance or security, according to the priorities and needs of the client. Manage all contractors that deliver facilities management services ...perform resource planningperform resource planningEstimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.