AccountancyISCO 3341
Office manager
Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
Check yourself in a minute: office manager
Rate 5 of the 17 essential skills of this occupation (European ESCO data). No account needed.
give instructions to staff
manage needs for stationery items
manage staff
manage office facility systems
use office systems
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (17)
cost managementcost managementThe process of planning, monitoring and adjusting the expenses and revenues of a business in order to achieve cost efficiency and capability.office softwareoffice softwareThe characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.video conferencing toolvideo conferencing toolThe software that are used to enable virtual meetings between people through internet with real-time multidirectional video and audio streaming.give instructions to staffgive instructions to staffGive instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.manage needs for stationery itemsmanage needs for stationery itemsWatch, analyse, and provide sufficient and required stationery items for business facilities to run operations smoothly.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.manage office facility systemsmanage office facility systemsKeep management and service ability of the various office systems needed for the smooth and daily operation of the office facilities such as internal communication systems, softwares of common use ins...use office systemsuse office systemsMake appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It include...manage administrative systemsmanage administrative systemsEnsure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.write work-related reportswrite work-related reportsCompose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligib...identify process improvementsidentify process improvementsIdentify possible improvements to operational and financial performance, in order to increase productivity, efficiency, quality, and streamline procedures.create a work atmosphere of continuous improvementcreate a work atmosphere of continuous improvementWork with management practices such as continuous improvement, preventive maintenance. Pay attention to problem solving and teamwork principles. Empower teams to identify opportunities and then drive ...perform clerical dutiesperform clerical dutiesPerform administrative tasks such as filing, typing up reports and maintaining mail correspondence.manage office appliance requirementsmanage office appliance requirementsWatch, analyse, and provide the appliances required in offices and business facilities for an smooth running of the operations. Prepare appliances such as communication devices, computers, faxes, and ...analyse staff capacityanalyse staff capacityEvaluate and identify staffing gaps in quantity, skills, performance revenue and surpluses.implement corporate governanceimplement corporate governanceApply a set of principles and mechanisms by which an organisation is managed and directed, set procedures of information, control flow and decision making, distribute rights and responsibilities among...
Optional (20) — show
labour legislationlabour legislationLegislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.trade union regulationstrade union regulationsThe compilation of legal agreements and practices for operations of trade unions. Legal scope of trade unions in their quest of protecting the rights and minimum working standards of workers.contract lawcontract lawThe field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.project managementproject managementThe discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.financial capabilityfinancial capabilityFinancial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.accounting techniquesaccounting techniquesThe techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.document sharing proceduresdocument sharing proceduresThe internal procedures concerning the circulation of documents in large organisations.tax legislationtax legislationTax legislation applicable to a specific area of specialisation, such as import tax, government tax, etc.communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.assess employees' capability levelsassess employees' capability levelsEvaluate the capabilities of employees by creating criteria and systematic testing methods for measuring expertise of individuals within an organisation.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.develop classification systemsdevelop classification systemsOrganise archive or business records; develop classification systems to facilitate access to all information.prepare financial statementsprepare financial statementsCollect, entry, and prepare the set of financial records disclosing the financial position of a company at the end of a certain period or accounting year. The financial statements consisting of five p...plan shifts of employeesplan shifts of employeesPlans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.use customer relationship management softwareuse customer relationship management softwareUse specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase t...maintain contract administrationmaintain contract administrationKeep contracts up to date and organise them according to a classification system for future consultation.manage accountsmanage accountsManage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper dec...train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...revise drafts made by managersrevise drafts made by managersRevise drafts made by managers in order to check completeness, accuracy, and formatting.
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Frequently asked questions
What does an office manager do?
Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
What skills does an office manager need?
An office manager needs 17 essential skills, including cost management, office software, video conferencing tool, give instructions to staff, manage needs for stationery items.
Will AI replace office manager jobs?
The AI disruption score for office manager is 74/100 (high risk). Skills most exposed to automation: video conferencing tool, perform clerical duties, prepare financial statements. Most resilient: office software, create a work atmosphere of continuous improvement, give instructions to staff.
AI Replacement Risk
74/ 100
High Risk
Low riskHigh risk
Skills most at risk from AI
Skills resilient to automation
This is the average for the whole occupation. The AI Career Shield test (about 10 minutes) shows the risk in your own work and what you can do about it.
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