LogisticsISCO 4312

Insurance clerk

Insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. They offer assistance and provide information about insurances to customers and they manage the paperwork of insurance agreements.

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Rate 5 of the 13 essential skills of this occupation (European ESCO data). No account needed.

follow written instructions

use office systems

perform office routine activities

write work-related reports

perform clerical duties

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (13)

office softwareoffice softwareThe characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.electronic communicationelectronic communicationData communication performed through digital means such as computers, telephone or e-mail.types of insurancetypes of insuranceThe various types of risk or loss transfer policies that exist and their characteristics, such as health insurance, car insurance or life insurance.communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.follow written instructionsfollow written instructionsFollow written directions in order to perform a task or carry out a step-by-step procedure.maintain records of financial transactionsmaintain records of financial transactionsCollate all the financial transactions done in the daily operations of a business and record them in their respective accounts.use office systemsuse office systemsMake appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It include...perform office routine activitiesperform office routine activitiesProgram, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.write work-related reportswrite work-related reportsCompose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligib...perform clerical dutiesperform clerical dutiesPerform administrative tasks such as filing, typing up reports and maintaining mail correspondence.offer financial servicesoffer financial servicesProvide a broad range of financial services to clients such as assistance with financial products, financial planning, insurances, money and investment management.provide financial product informationprovide financial product informationGive the customer or client information about financial products, the financial market, insurances, loans or other types of financial data.handle financial transactionshandle financial transactionsAdminister currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Optional (17) — show

insurance lawinsurance lawThe law and legislation concerning the policies of transferring risks or losses from one party, the insured, to another, the insurer, in exchange for a periodic payment. This includes the regulation o...banking activitiesbanking activitiesThe broad and continuously growing banking activities and financial products managed by banks ranging from personal banking, corporate banking, investment banking, private banking, up to insurance, fo...principles of insuranceprinciples of insuranceThe understanding of the principles of insurance, including third party liability, stock and facilities.tax legislationtax legislationTax legislation applicable to a specific area of specialisation, such as import tax, government tax, etc.company policiescompany policiesThe set of rules that govern the activity of a company.insurance marketinsurance marketThe trends and major driving factors in the insurance market, insurance methodologies and practices, and the identification of the major stakeholders in the insurance sector.trace financial transactionstrace financial transactionsObserve, track and analyse financial transactions made in companies or in banks. Determine the validity of the transaction and check for suspicious or high-risk transactions in order to avoid mismanag...analyse insurance needsanalyse insurance needsGather information about the insurance needs of a client, and give information and advice about all possible insurance options.review insurance processreview insurance processAnalyse all documentation related to a specific insurance case in order to ensure that the application for insurance or the claims process was handled according to guidelines and regulations, that the...identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.obtain financial informationobtain financial informationGather information on securities, market conditions, governmental regulations and the financial situation, goals and needs of clients or companies.advise on financial mattersadvise on financial mattersConsult, advise, and propose solutions with regards to financial management such as acquiring new assets, incurring in investments, and tax efficiency methods.file claims with insurance companiesfile claims with insurance companiesFile a factual request to an insurance company in case a problem occurs which is covered under an insurance policy.handle incoming insurance claimshandle incoming insurance claimsManage, process and evaluate submitted requests for insurance in case a problem, which is covered under an insurance policy, occurs. The claim may or may not be approved, based on assessment of the ci...present reportspresent reportsDisplay results, statistics and conclusions to an audience in a transparent and straightforward way.classify insurance claimsclassify insurance claimsProcess incoming claims in order to assess their nature and categorise them according to the different types of insurance and claims handling procedures, in order to ensure proper administrative handl...maintain financial recordsmaintain financial recordsKeep track of and finalise all formal documents representing the financial transactions of a business or project.

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Frequently asked questions

What does an insurance clerk do?

What skills does an insurance clerk need?

An insurance clerk needs 13 essential skills, including office software, electronic communication, types of insurance, communicate with customers, follow written instructions.

Will AI replace insurance clerk jobs?

The AI disruption score for insurance clerk is 68/100 (high risk). Skills most exposed to automation: electronic communication, follow written instructions, perform clerical duties. Most resilient: office software, types of insurance, handle financial transactions.

AI Replacement Risk

68/ 100

High Risk

Low riskHigh risk

Skills most at risk from AI

electronic communication follow written instructions perform clerical duties

Skills resilient to automation

office software types of insurance handle financial transactions

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Quick Facts

SectorLogistics

ISCO GroupNumerical and material recording clerks

Essential Skills13

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