LogisticsISCO 4311

Sales support assistant

Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifying client invoices and other accounting documents or records, compiling data, and preparing reports for other company departments.

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Rate 5 of the 7 essential skills of this occupation (European ESCO data). No account needed.

perform business research

handle mail

perform office routine activities

perform clerical duties

produce sales reports

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (7)

bookkeeping regulationsbookkeeping regulationsThe methods and regulations involved in the process of accurate bookkeeping.sales activitiessales activitiesThe supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasin...perform business researchperform business researchSearch and collect information relevant for the development of businesses in different fields ranging from legal, accounting, finance, up to commercial matters.handle mailhandle mailHandle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.perform office routine activitiesperform office routine activitiesProgram, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.perform clerical dutiesperform clerical dutiesPerform administrative tasks such as filing, typing up reports and maintaining mail correspondence.produce sales reportsproduce sales reportsMaintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.

Optional (16) — show

customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.electronic businesselectronic businessAny business process that is implemented through a computer-mediated network. Mainly, it concerns the use of the Web, Internet, intranets to conduct businesses. It deals with, among others, business p...prepare sales checksprepare sales checksProvide customers with official documents that prove their purchase and payment.forecast sales over periods of timeforecast sales over periods of timeCalculate and estimate the expected sales of products and services over different periods of time in order to determine their profitability.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.carry out sales analysiscarry out sales analysisExamine sales reports to see what goods and services have and have not sold well.check accounting recordscheck accounting recordsRevise the accounting records of the quarter and year and ensure that the accounting information reflects with accuracy the financial transactions of the company.draw up marketing and sales plandraw up marketing and sales planWrite a a viable plan where the position of a business is described within a specific market and the marketing strategy for the following years is layed down. It should include knowledge of local, nat...process refundsprocess refundsResolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.use sales forecasting softwaresuse sales forecasting softwaresOperate sale forecasting softwares in order to help in determining demand levels for products with higher levels of accuracy.implement sales strategiesimplement sales strategiesCarry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.analyse customer service surveysanalyse customer service surveysAnalyse results from surveys completed by passengers/customer. Analyse results to identify trends and draw conclusions.supervise sales activitiessupervise sales activitiesMonitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encoun...manage accountsmanage accountsManage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper dec...issue sales invoicesissue sales invoicesPrepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and...keep records on saleskeep records on salesKeep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in the s...

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Frequently asked questions

What does a sales support assistant do?

What skills does a sales support assistant need?

A sales support assistant needs 7 essential skills, including bookkeeping regulations, sales activities, perform business research, handle mail, perform office routine activities.

Will AI replace sales support assistant jobs?

The AI disruption score for sales support assistant is 75/100 (very high risk). Skills most exposed to automation: perform clerical duties, prepare sales checks, issue sales invoices. Most resilient: implement sales strategies, supervise sales activities, draw up marketing and sales plan.

AI Replacement Risk

75/ 100

Very High Risk

Low riskHigh risk

Skills most at risk from AI

perform clerical duties prepare sales checks issue sales invoices

Skills resilient to automation

implement sales strategies supervise sales activities draw up marketing and sales plan

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Quick Facts

SectorLogistics

ISCO GroupNumerical and material recording clerks

Essential Skills7

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