Nestorbot
RetailISCO 4211

Post office counter clerk

A post office counter clerk is a person who sells the products and services of a post office across the counter, helps customers send and collect mail, and sells financial products as part of the same job. The range of things handled at the counter is wider than the word post suggests.

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Rate 5 of the 11 essential skills of this occupation (European ESCO data). No account needed.

operate cash register

sell post office products

satisfy customers

process payments

deliver correspondence

About post office counter clerk

On the postal side, the clerk takes in items for dispatch, weighs and prices them against the service chosen, hands over what has arrived, and handles the correspondence being delivered through the office. Knowledge of the service characteristics supports the advice given at the counter.

The counter also handles money: the clerk processes payments, operates the till, handles financial transactions, issues sales invoices, and sells the financial products the post office offers. The same window that takes a parcel takes a payment, and both have to balance at the end of the day.

Contact with customers is a large part of the job. The clerk communicates with customers, works from a knowledge of the product characteristics, and explains a choice to someone who is queueing behind other people. At the counter, the same person handles retail sales, postal services and financial services.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (11)

characteristics of productscharacteristics of productsThe tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.characteristics of servicescharacteristics of servicesThe characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.operate cash registeroperate cash registerRegister and handle cash transactions by using point of sale register.communicate with customerscommunicate with customersRespond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.sell post office productssell post office productsSell envelopes, parcelsand stamps. Collect cash for these products or electronic transfers.satisfy customerssatisfy customersCommunicate with customers and make them feel satisfied.process paymentsprocess paymentsAccept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attent...deliver correspondencedeliver correspondenceDistribute mail correspondence, newspapers, packages and private messages to customers.issue sales invoicesissue sales invoicesPrepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and...handle financial transactionshandle financial transactionsAdminister currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Optional (13) — show
financial productsfinancial productsThe different types of instruments that apply to the management of cash flow that are available on the market, such as shares, bonds, options or funds.sales argumentationsales argumentationTechniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.types of pensionstypes of pensionsThe types of monthly sums paid to someone in retirement, such as employment-based pensions, social and state pensions, disability pensions and private pensions.financial marketsfinancial marketsThe financial infrastructure which permits trading securities offered by companies and individuals govern by regulatory financial frameworks.handle registered mailhandle registered mailFile undelivered registered mail. Check identity documents of customers coming to retrieve them. Secure signatures.maintain store cleanlinessmaintain store cleanlinessKeep the store tidy and clean by hovering and mopping.advise on financial mattersadvise on financial mattersConsult, advise, and propose solutions with regards to financial management such as acquiring new assets, incurring in investments, and tax efficiency methods.register mailregister mailRegister customers' letters and parcels. Weigh them to make sure they have the correct postage.promote financial productspromote financial productsInform existing or potential customers about the various financial goods and services that are offered by the company.convert currencyconvert currencyConvert valuta from one currency to another at a financial institution such as a bank at the right exchange rate.carry out active sellingcarry out active sellingDeliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their ...distribute pensionsdistribute pensionsPay pensions and other benefits to customers. Check correctness of documents and make sure the correct amount of cash is given.offer financial servicesoffer financial servicesProvide a broad range of financial services to clients such as assistance with financial products, financial planning, insurances, money and investment management.

Related Occupations

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Frequently asked questions

What does a post office counter clerk do?

Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.

What skills does a post office counter clerk need?

A post office counter clerk needs 11 essential skills, including characteristics of products, customer service, characteristics of services, operate cash register, communicate with customers.

Will AI replace post office counter clerk jobs?

The AI disruption score for post office counter clerk is 73/100 (high risk). Skills most exposed to automation: operate cash register, issue sales invoices, convert currency. Most resilient: characteristics of services, handle financial transactions, maintain store cleanliness.

AI Replacement Risk

73/ 100
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Quick Facts

SectorRetail
ISCO GroupCustomer services clerks
Essential Skills11

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