TourismISCO 1420

Pet and pet food shop manager

A pet and pet food shop manager is a person who runs a pet shop: its trading, its stock, its staff and the permits a business selling live animals has to hold.

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Rate 5 of the 28 essential skills of this occupation (European ESCO data). No account needed.

study sales levels of products

set up pricing strategies

order supplies

manage budgets

maintain relationship with customers

About pet and pet food shop manager

The manager's responsibilities begin with selling. Sales targets are set and the manager works the shop towards them, maximising sales revenue through what is stocked, how it is displayed and what is promoted. Purchase terms are negotiated with suppliers of animals, feed and equipment, covering price, delivery and quality. Relationships with regular customers are maintained and built on over time, and the manager uses whatever channels reach them, from conversation in the shop to email and social media.

On the premises side, the manager obtains the relevant permits and keeps them valid and ready for inspection, manages anti-theft measures, and applies employment legislation to the staff employed in the shop.

The post calls for commercial judgement, enough knowledge of the animals sold to supervise advice given across the counter, and the organisation to keep stock, staffing and permits in order at once. Formal requirements are set by the employer and by the national rules on selling live animals.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (28)

sales activitiessales activitiesThe supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasin...employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.pet product industrypet product industryVarieties of products and different brands used for pet care.study sales levels of productsstudy sales levels of productsCollect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and ...set up pricing strategiesset up pricing strategiesApply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.obtain relevant licensesobtain relevant licensesComply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.oversee promotional sales pricesoversee promotional sales pricesEnsure that sale prices and promotions are passed through the register as they should.ensure correct goods labellingensure correct goods labellingEnsure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and ad...negotiate sales contractsnegotiate sales contractsCome to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.measure customer feedbackmeasure customer feedbackEvaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.perform procurement processesperform procurement processesUndertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.maximise sales revenuesmaximise sales revenuesIncrease possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.set sales goalsset sales goalsSet sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.apply health and safety standardsapply health and safety standardsAdhere to standards of hygiene and safety established by respective authorities.supervise merchandise displayssupervise merchandise displaysWork closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.monitor customer servicemonitor customer serviceEnsure all employees are providing excellent customer service in accordance to company policy.manage theft preventionmanage theft preventionApply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.register petsregister petsCarry out all the procedures and documentation required for officially registering the pets in the store for sale.promote animal welfarepromote animal welfarePromote good practice and work with compassion to sustain and promote high standards of animal welfare at all times by adapting personal behaviour and managing environmental factors.negotiate buying conditionsnegotiate buying conditionsNegotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.

Optional (2) — show

advise on care products for petsadvise on care products for petsProvide advice on basic care products, such as supplements and vitamins, that can be used on various types of pets.advise customers on appropriate pet careadvise customers on appropriate pet careProvide information to customers on how to feed and care for pets, appropriate food choices, vaccination needs, etc.

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Frequently asked questions

What does a pet and pet food shop manager do?

Pet and pet food shop managers assume responsibility for activities and staff in specialised shops.

What skills does a pet and pet food shop manager need?

A pet and pet food shop manager needs 28 essential skills, including sales activities, employment law, pet product industry, study sales levels of products, set up pricing strategies.

Will AI replace pet and pet food shop manager jobs?

The AI disruption score for pet and pet food shop manager is 66/100 (high risk). Skills most exposed to automation: measure customer feedback, register pets, study sales levels of products. Most resilient: maintain relationship with suppliers, negotiate buying conditions, maintain relationship with customers.

AI Replacement Risk

66/ 100

High Risk

Low riskHigh risk

Skills most at risk from AI

measure customer feedback register pets study sales levels of products

Skills resilient to automation

maintain relationship with suppliers negotiate buying conditions maintain relationship with customers

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Quick Facts

SectorTourism

ISCO GroupHospitality, retail and other services managers

Essential Skills28

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