Nestorbot
RetailISCO 4224

Night auditor

A night auditor is a person who looks after guests in a hotel overnight and carries out a wide range of duties, from the front desk through to the accounts.

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Rate 5 of the 9 essential skills of this occupation (European ESCO data). No account needed.

deal with arrivals in accommodation

greet guests

handle customer complaints

assist at check-in

maintain customer service

About night auditor

At the front desk the night auditor handles guest check-ins and check-outs, including late arrivals and early departures, assists with registration, greets guests, processes payments by cash and card, handles customer complaints and maintains the customer records, keeping guest and booking details up to date.

The night auditor performs the end-of-day reconciliation, also called the night audit, closing the day's transactions, balancing the accounts, checking that what the system says was taken matches what was actually taken, and producing reports for the hotel's management, for example on room occupancy and the day's revenue.

Where the hotel offers food overnight, the night auditor complies with health, safety and hygiene legislation for food. The work requires skill in guest service, payment processing, record keeping and end-of-day reconciliation, as well as familiarity with the hotel's reservation system. Entry requirements, such as foreign languages, are set by the employer.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (9)

comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.deal with arrivals in accommodationdeal with arrivals in accommodationHandle arrivals, guest's luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.greet guestsgreet guestsWelcome guests in a friendly manner in a certain place.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.assist at check-inassist at check-inHelp guests and visitors with their check-in and show them their accommodation.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...carry out end of day accountscarry out end of day accountsExecute end of day accounts to ensure that business transactions from the current day have been correctly processed.process paymentsprocess paymentsAccept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attent...maintain customer recordsmaintain customer recordsKeep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Optional (13) — show
implement marketing strategiesimplement marketing strategiesImplement strategies which aim to promote a specific product or service, using the developed marketing strategies.monitor guest accessmonitor guest accessOversee guests access, ensuring that guest needs are addressed and security is maintained at all times.provide tourism related informationprovide tourism related informationGive customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.maintain incident reporting recordsmaintain incident reporting recordsKeep a system for recording details of unusual events that occur at the facility, such as job-related injuries.assess cleanliness of areasassess cleanliness of areasEvaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.run errands on behalf of customersrun errands on behalf of customersTake orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.handle surveillance equipmenthandle surveillance equipmentMonitor surveillance equipment to observe what people are doing in a given area and ensure their safety.ensure hotel securityensure hotel securityGuarantee the security of guests and the premises by monitoring the different hotel zones.assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.implement sales strategiesimplement sales strategiesCarry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.take room service orderstake room service ordersAccept room service orders and redirect them to the responsible employees.detect drug abusedetect drug abuseIdentify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.

Related Occupations

Occupations that need many of the same essential skills, so the move between them is shortest.

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Frequently asked questions

What does a night auditor do?

Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.

What skills does a night auditor need?

A night auditor needs 9 essential skills, including comply with food safety and hygiene, deal with arrivals in accommodation, greet guests, handle customer complaints, assist at check-in.

Will AI replace night auditor jobs?

The AI disruption score for night auditor is 82/100 (very high risk). Skills most exposed to automation: carry out end of day accounts, process payments, maintain customer records. Most resilient: assist clients with special needs, comply with food safety and hygiene, greet guests.

AI Replacement Risk

82/ 100
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Quick Facts

SectorRetail
ISCO GroupCustomer services clerks
Essential Skills9

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