What skills does a motor vehicle shop manager need?

A motor vehicle shop manager needs 37 essential skills including new vehicles on the market, car controls, legal requirements for operating in the automotive retail sector, types of vehicles, sales activities. Core competencies include .

Will AI replace motor vehicle shop manager jobs?

The AI disruption score for motor vehicle shop manager is 52/100 (moderate risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

TourismHospitality, retail and other services managersISCO 1420

motor vehicle shop manager

Motor vehicle shop managers assume responsibility for activities and staff in a vehicle showroom. They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (37)

new vehicles on the marketnew vehicles on the marketLatest developments and trends related to the new types of vehicles and vehicle brands on the market.car controlscar controlsThe functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.legal requirements for operating in the automotive retail sectorlegal requirements for operating in the automotive retail sectorThe prescribed legislative and regulatory requirements in the automotive retail sector.types of vehiclestypes of vehiclesField of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.sales activitiessales activitiesThe supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasin...employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.study sales levels of productsstudy sales levels of productsCollect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and ...set up pricing strategiesset up pricing strategiesApply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.order vehiclesorder vehiclesOrder new or second-hand vehicles following business specifications and procedures.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.obtain relevant licensesobtain relevant licensesComply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.organise resources for the vehicle showroomorganise resources for the vehicle showroomDetermine the resources and personnel needed for management and sales operations in a vehicle shop or vehicle showroom.oversee the presentation of vehicles in dealershipoversee the presentation of vehicles in dealershipDirect and monitor the physical display of vehicles on the premises.set commercial strategies in vehicle showroomset commercial strategies in vehicle showroomElaborate plans to increase sales of new or used cars in a local distribution of vehicles.oversee promotional sales pricesoversee promotional sales pricesEnsure that sale prices and promotions are passed through the register as they should.ensure correct goods labellingensure correct goods labellingEnsure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and ad...negotiate sales contractsnegotiate sales contractsCome to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.develop dealership forecastsdevelop dealership forecastsEstablish dealership forecasts by estimating total sales, incomes and expenditures. Proactively monitor sales targets and develop effective solutions should there be any lack of sales.negotiate with stakeholdersnegotiate with stakeholdersNegotiate compromises with stakeholders and strive to reach the most beneficial agreements for the company. May involve building relationships with suppliers and customers, as well as ensuring product...measure customer feedbackmeasure customer feedbackEvaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.perform procurement processesperform procurement processesUndertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.maximise sales revenuesmaximise sales revenuesIncrease possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.provide information on trade-in optionsprovide information on trade-in optionsInform customers who consider a trade-in of their used car about their options; discuss all required documents and signatures; negotiate prices.set sales goalsset sales goalsSet sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.operate dealership management systemoperate dealership management systemOperate and maintain the management information system that caters to the needs of the finance, sales, parts, inventory and administrative aspects of running the business.apply health and safety standardsapply health and safety standardsAdhere to standards of hygiene and safety established by respective authorities.supervise merchandise displayssupervise merchandise displaysWork closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.monitor customer servicemonitor customer serviceEnsure all employees are providing excellent customer service in accordance to company policy.manage theft preventionmanage theft preventionApply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.negotiate buying conditionsnegotiate buying conditionsNegotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.

Optional (5)

negotiate with key stakeholders in the automotive retail sectornegotiate with key stakeholders in the automotive retail sectorNegotiate contractual or delivery targets with primary stakeholders such as vehicle manufacturers.advise on vehicle characteristicsadvise on vehicle characteristicsProvide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.execute marketing planexecute marketing planCarry out all the activities involved in achieving specific marketing objectives within a given timeframe.advise customers on usage of vehiclesadvise customers on usage of vehiclesProvide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the sizes of engines.advise customers on financing options for vehiclesadvise customers on financing options for vehiclesProvide car shoppers with financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for buying a car.