What skills does a ICT operations manager need?

A ICT operations manager needs 18 essential skills including operations management, innovation processes, digital systems, manage changes in ICT system, manage budgets. Core competencies include .

Will AI replace ICT operations manager jobs?

The AI disruption score for ICT operations manager is 75/100 (very high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Manufacturing & ProductionProduction and specialised services managersISCO 1330

ICT operations manager

ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (18)

operations managementoperations managementThe backend business functions that are implemented with the aim of achieving the high efficiency and profitability within an organisation.innovation processesinnovation processesThe techniques, models, methods and strategies which contribute to the promotion of steps towards innovation.digital systemsdigital systemsSystems to store, process and spread information in digital form. They are hardware, software and networks, as well as the ways in which these can be employed.manage changes in ICT systemmanage changes in ICT systemPlan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.define technology strategydefine technology strategyCreate an overall plan of objectives, practices, principles and tactics related to the use of technologies within an organisation and describe the means to reach the objectives, taking into account an...design processdesign processIdentify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.oversee quality controloversee quality controlMonitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.use ICT ticketing systemuse ICT ticketing systemUtilise a specialised system to track registration, processing and resolution of issues in an organisation by assigning each of these issues a ticket, registering inputs from involved persons, trackin...develop ICT workflowdevelop ICT workflowCreate repeatable patterns of ICT activity within an organisation which enhances the systematic transformations of products, informational processes and services through their production.improve business processesimprove business processesOptimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.attend to ICT systems qualityattend to ICT systems qualityEnsure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security and overall management of ICT systems.track key performance indicatorstrack key performance indicatorsIdentify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.perform project managementperform project managementManage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific g...train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...

Optional (22)

systems development life-cyclesystems development life-cycleThe sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.software components librariessoftware components librariesThe software packages, modules, web services and resources that cover a set of related functions and the databases where these reusable components can be found.hardware componentshardware componentsThe essential components that make up a hardware system, such as liquid-crystal displays (LCD), camera sensors, microprocessors, memories, modems, batteries and their interconnections.contract lawcontract lawThe field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.crowdsourcing strategycrowdsourcing strategyThe high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.outsourcing strategyoutsourcing strategyThe high level planning for managing and optimising external services of providers to execute business processes.core banking softwarecore banking softwareThe selection of software for core banking activities management (e.g. deposits, payments, loans, bank transactions, customer data) and other functions related to banking.software components supplierssoftware components suppliersThe suppliers who can deliver the required software components.hardware components suppliershardware components suppliersThe suppliers who can deliver the required hardware components.insourcing strategyinsourcing strategyThe high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.ICT process quality modelsICT process quality modelsThe quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reli...implement ICT security policiesimplement ICT security policiesImplement statements, assertions or rules that specify the appropriate use and protection of the ICT assets and systems from an organisation. These ICT security policies cover topics such as data clas...develop information standardsdevelop information standardsDevelop norms or requirements that establish uniform technical criteria, methods, processes and practices in the information management based on professional experience.comply with legal regulationscomply with legal regulationsEnsure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.provide cost benefit analysis reportsprovide cost benefit analysis reportsPrepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment i...recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.implement ICT risk managementimplement ICT risk managementDevelop and implement procedures for identifying, assessing, treating and mitigating ICT risks, such as hacks or data leaks, according to the company's risk strategy, procedures and policies. Analyse ...manage contractsmanage contractsNegotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, ...perform procurement processesperform procurement processesUndertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.implement a virtual private networkimplement a virtual private networkCreate an encrypted connection between private networks, such as different local networks of a company, over the internet to ensure that only authorized users can access it and that the data cannot be...coordinate technological activitiescoordinate technological activitiesGive instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.apply organisational techniquesapply organisational techniquesEmploy a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and s...