What skills does a fuel station manager need?

A fuel station manager needs 35 essential skills including types of fuels, sales activities, employment law, study sales levels of products, set up pricing strategies. Core competencies include .

Will AI replace fuel station manager jobs?

The AI disruption score for fuel station manager is 69/100 (high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

TourismHospitality, retail and other services managersISCO 1420

fuel station manager

Fuel station managers assume responsibility for activities and staff in a fuel station.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (35)

types of fuelstypes of fuelsTypes of fuel available on the market such as petrol, diesel, bio-fuel, etc.sales activitiessales activitiesThe supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasin...employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.study sales levels of productsstudy sales levels of productsCollect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and ...set up pricing strategiesset up pricing strategiesApply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.organise operations within the fuel stationorganise operations within the fuel stationSchedule and direct the daily activities in a fuel station.perform fuel reconciliationperform fuel reconciliationRefill fuel tanks in exchange for money.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...adjust fuel prices in line with company proceduresadjust fuel prices in line with company proceduresMonitor fuel prices on a daily basis and adjust whenever necessary. Ensure compliance to company procedures.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.obtain relevant licensesobtain relevant licensesComply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.oversee promotional sales pricesoversee promotional sales pricesEnsure that sale prices and promotions are passed through the register as they should.ensure correct goods labellingensure correct goods labellingEnsure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and ad...negotiate sales contractsnegotiate sales contractsCome to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.supervise employees on operating fuel pumpssupervise employees on operating fuel pumpsSupervise employees activities on operating the fuel pumps and ensure the safety of their operations.measure customer feedbackmeasure customer feedbackEvaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.prepare fuel station reportsprepare fuel station reportsPrepare and make up regular reports on the types and amounts of fuel, oil and other accessories sold in fuel stations over a period of time.perform procurement processesperform procurement processesUndertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.maximise sales revenuesmaximise sales revenuesIncrease possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.manage fuel inventorymanage fuel inventorySubmit fuel orders in time. Make sure fuel is delivered before reserves are depleted.enforce fuel storage regulationsenforce fuel storage regulationsEnforce fuel storage regulations, in accordance with governmental and environmental policies and regulations.oversee delivery of fueloversee delivery of fuelOversee fuel deliveries to service station.set sales goalsset sales goalsSet sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.apply health and safety standardsapply health and safety standardsAdhere to standards of hygiene and safety established by respective authorities.manage financial transactions of fuel stationmanage financial transactions of fuel stationReport fuel transactions and supplies purchases. Operate computerised cash registers. Process credit card transactions and cash purchases. Compose balance sheets. Operate cash drawers and carry out ca...supervise merchandise displayssupervise merchandise displaysWork closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.monitor customer servicemonitor customer serviceEnsure all employees are providing excellent customer service in accordance to company policy.manage theft preventionmanage theft preventionApply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.negotiate buying conditionsnegotiate buying conditionsNegotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.

Optional (5)

car cleaning procedurescar cleaning proceduresThe procedure and appropriate equipment necessary for proper wash and polish of different types of cars.fuel distribution systemsfuel distribution systemsThe characteristics of fuel distribution systems and components such as pipeline systems, valves, pumps, filters, and fuel monitors.organise employees' work in the service stationorganise employees' work in the service stationMake up work schedules and assign tasks to staff members in a service station; guarantee a swift customer service; monitor activity planning and manage priorities.order inventories of car care suppliesorder inventories of car care suppliesOrder and store car maintenance supplies such as lubricants, filters and gases.calculate fuel sales from pumpscalculate fuel sales from pumpsCalculate daily fuel sales from fuel pumps; read and compare meter data.