Management & LeadershipAdministrative and commercial managersISCO 1213
director of compliance and information security in gambling
Directors of compliance and information security in gambling follow the regulatory compliance for gambling and oversee information security to ensure secure and safe use of all information technology associated with gambling.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (11)
online gamblingonline gamblingThe activity of wagering money or virtual currencies on bets or online gambling games through websites or online software.legal standards in gamblinglegal standards in gamblingThe legal requirements, rules and limitations in gambling and betting activities.responsible gamblingresponsible gamblingThe proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.gambling gamesgambling gamesThe types, characteristics and rules of betting and gambling games.apply conflict managementapply conflict managementTake ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able...implement ICT security policiesimplement ICT security policiesImplement statements, assertions or rules that specify the appropriate use and protection of the ICT assets and systems from an organisation. These ICT security policies cover topics such as data clas...handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.follow ethical code of conduct of gamblingfollow ethical code of conduct of gamblingFollow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.manage gambling operationmanage gambling operationManage all aspects a gambling, betting or lottery operation. Deliver effective, efficient performance. Implement an effective rota and manage staff for the available products. Seek and develop knowled...ensure compliance with policiesensure compliance with policiesTo ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Pol...handle game complaintshandle game complaintsResolve complaints regarding gaming operations.
Optional (7)
quality standardsquality standardsThe national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.manage gambling financesmanage gambling financesAssist in the compilation of the annual budget for the gambling, betting or lottery operation. Develop and implement action plans to ensure required turnover and profitability of the operation is achi...conduct content quality assuranceconduct content quality assuranceCarry out validation of content by reviewing it according to formal and functional quality, usability and applicable standards.speak different languagesspeak different languagesMaster foreign languages to be able to communicate in one or more foreign languages.analyse information processesanalyse information processesAnalyse internal processes, implement procedural or policy changes to improve internal operations, such as supply changes or the disposal of records.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...ensure gambling operational standardsensure gambling operational standardsEnsure full compliance within requirements of gambling legislation and regulation. Examples are the implementation of security control procedures and the compilation of performance reports.
Related Occupations
Other occupations in the Administrative and commercial managers category that share similar skill requirements.
AI Replacement Risk
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Quick Facts
SectorManagement & Leadership
ISCO GroupAdministrative and commercial managers
Essential Skills11
Core Skills0