TourismISCO 1420

Craft shop manager

A craft shop manager is a person who answers for the operations and the staff of a specialist shop that sells equipment and supplies for hobbies such as sewing, painting and pottery.

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Rate 5 of the 25 essential skills of this occupation (European ESCO data). No account needed.

study sales levels of products

set up pricing strategies

order supplies

manage budgets

maintain relationship with customers

About craft shop manager

The manager monitors stock sales, orders supplies when a product has run out, and negotiates purchase terms with suppliers, so that the shop does not run out of equipment and supplies for sewing, painting, pottery and other hobbies.

The manager maintains relationships with the shop's customers, answers their questions about equipment and materials, takes orders for products that are not on the shelves, and uses different communication channels, from conversation in the shop to phone and email, to stay in contact with both customers and suppliers.

The manager runs the employees, sets sales targets and works to maximise sales revenue, manages the budget and carries out the administrative duties the business needs, and applies employment legislation in how the team is engaged and scheduled. Anti-theft mechanisms such as surveillance and product tagging are managed, and relevant permits are obtained where the goods require them. Entry requirements are set by the employer.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (25)

sales activitiessales activitiesThe supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasin...employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.study sales levels of productsstudy sales levels of productsCollect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and ...set up pricing strategiesset up pricing strategiesApply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.maintain relationship with customersmaintain relationship with customersBuild a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and servic...manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.obtain relevant licensesobtain relevant licensesComply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.oversee promotional sales pricesoversee promotional sales pricesEnsure that sale prices and promotions are passed through the register as they should.ensure correct goods labellingensure correct goods labellingEnsure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and ad...negotiate sales contractsnegotiate sales contractsCome to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.measure customer feedbackmeasure customer feedbackEvaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.perform procurement processesperform procurement processesUndertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.maximise sales revenuesmaximise sales revenuesIncrease possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.set sales goalsset sales goalsSet sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.apply health and safety standardsapply health and safety standardsAdhere to standards of hygiene and safety established by respective authorities.supervise merchandise displayssupervise merchandise displaysWork closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.monitor customer servicemonitor customer serviceEnsure all employees are providing excellent customer service in accordance to company policy.manage theft preventionmanage theft preventionApply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.negotiate buying conditionsnegotiate buying conditionsNegotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.

Optional (13) — show

craftingcraftingThe ability to work with the hands in order to create something artistic.office administrationoffice administrationThe paperwork processes related to the administrative areas of an office environment. The activities or processes may include financial planning, record keeping and billing and managing the general lo...accounting techniquesaccounting techniquesThe techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.accountingaccountingThe documentation and processing of data regarding financial activities.craft ornamental plasteringcraft ornamental plasteringCreate ornaments from plaster to adorn walls and ceilings. Craft medallions, cornices and wall panels directly on the surface or at a workshop.study craft trendsstudy craft trendsResearch and study trends in crafting, in order to keep up with current designs and marketing strategies.maintain professional administrationmaintain professional administrationFile and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.handle financial overviews of the storehandle financial overviews of the storeMonitor the financial situation, analyse the store's sales figures.perform clerical dutiesperform clerical dutiesPerform administrative tasks such as filing, typing up reports and maintaining mail correspondence.process orders from online shopprocess orders from online shopProcess orders from web shop; direct sales, packaging and shipment.complete administrationcomplete administrationManage the terms of the grant, the follow-up procedures and recording dates and payments.ensure store securityensure store securityImplement and monitor security measures within the store; be vigilant about shoplifters and fraudulent use of credit cards.store productsstore productsKeep products in a safe place in order to maintain their quality. Ensure the stock facilities meet hygiene standards, regulating temperature, heating and air conditioning of storage facilities.

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Frequently asked questions

What does a craft shop manager do?

Craft shop managers are responsible for activities and staff in specialised shops that sell equipment and supplies for craft activities such as sewing, painting or pottery making. They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.

What skills does a craft shop manager need?

A craft shop manager needs 25 essential skills, including sales activities, employment law, study sales levels of products, set up pricing strategies, order supplies.

Will AI replace craft shop manager jobs?

The AI disruption score for craft shop manager is 56/100 (high risk). Skills most exposed to automation: accounting, perform clerical duties, accounting techniques. Most resilient: craft ornamental plastering, maintain relationship with suppliers, crafting.

AI Replacement Risk

56/ 100

High Risk

Low riskHigh risk

Skills most at risk from AI

accounting perform clerical duties accounting techniques

Skills resilient to automation

craft ornamental plastering maintain relationship with suppliers crafting

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Quick Facts

SectorTourism

ISCO GroupHospitality, retail and other services managers

Essential Skills25

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