LogisticsISCO 4323

Taxi controller

Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.

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Rate 5 of the 18 essential skills of this occupation (European ESCO data). No account needed.

handle customer complaints

assign taxi fares

read maps

operate radio dispatch systems for taxis

follow up complaint reports

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (18)

road traffic lawsroad traffic lawsThe rule governing the circulation of vehicles, such as national traffic codes and the rules of the road.passenger transport regulationspassenger transport regulationsThe applicable conventions and regulations governing the provision of passenger transport services.communicate verbal instructionscommunicate verbal instructionsCommunicate transparent instructions. Ensure that messages are understood and followed correctly.use codes to communicate with taxi driversuse codes to communicate with taxi driversUse codes whenever possible to limit the use of conversational language in order to increase productivity.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.assign taxi faresassign taxi faresAssign taxi fares according to the request order.read mapsread mapsRead maps effectively.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.operate radio dispatch systems for taxisoperate radio dispatch systems for taxisOperate radio dispatching systems for taxi driving activities.follow up complaint reportsfollow up complaint reportsFollow up complaints or accident reports in order to take adequate measures to solve problems. Contact the relevant authorities or internal staff to provide solutions in various situations.relay messages through radio and telephone systemsrelay messages through radio and telephone systemsPossess the communication abilities to relay messages through a radio and telephone system.monitor driversmonitor driversEnsure that drivers meet the legal requirements to operate, arrive at work at required times, present no signs of alcohol or drug abuse, and follow the commissioned itineraries of the day. Monitor dri...listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...control taxi schedulescontrol taxi schedulesControl the plans and schedules for organising taxi operations in urban areas.log times of taxislog times of taxisLog the time and number of each cab as they check in onto the dispatch sheet. Use mathematical and organisational skills to correctly monitor the time of cabs.consider economic criteria in decision makingconsider economic criteria in decision makingDevelop proposals and take appropriate decisions taking into account economic criteria.match vehicles with routesmatch vehicles with routesMatch types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.communicate by telephonecommunicate by telephoneLiaise via telephone by making and answering calls in a timely, professional and polite manner.

Optional (4) — show

provide high-end driving servicesprovide high-end driving servicesDrive vehicles such as limousines or taxis for high-end services. Transport people and goods providing optimal service quality, safety, and efficiency.drive in urban areasdrive in urban areasDrive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.have computer literacyhave computer literacyUtilise computers, IT equipment and modern day technology in an efficient way.perform services in a flexible mannerperform services in a flexible mannerAdapt service approach when circumstances change.

Related Occupations

Occupations that need many of the same essential skills, so the move between them is shortest.

bus driver4 shared essential skills bus route supervisor4 shared essential skills car leasing agent3 shared essential skills cargo vehicle driver3 shared essential skills private chauffeur3 shared essential skills road operations manager3 shared essential skills road transport division manager3 shared essential skills taxi driver3 shared essential skills

Frequently asked questions

What does a taxi controller do?

Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.

What skills does a taxi controller need?

A taxi controller needs 18 essential skills, including road traffic laws, passenger transport regulations, communicate verbal instructions, use codes to communicate with taxi drivers, handle customer complaints.

Will AI replace taxi controller jobs?

The AI disruption score for taxi controller is 77/100 (very high risk). Skills most exposed to automation: log times of taxis, assign taxi fares, match vehicles with routes. Most resilient: listen actively, perform services in a flexible manner, provide high-end driving services.

AI Replacement Risk

77/ 100

Very High Risk

Low riskHigh risk

Skills most at risk from AI

log times of taxis assign taxi fares match vehicles with routes

Skills resilient to automation

listen actively perform services in a flexible manner provide high-end driving services

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Quick Facts

SectorLogistics

ISCO GroupNumerical and material recording clerks

Essential Skills18

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