Manufacturing & ProductionISCO 1324
Road operations manager
Road operations managers oversee day-to-day road transportation processes, managing processes, and strive to meet customer expectations.
Check yourself in a minute: road operations manager
Rate 5 of the 26 essential skills of this occupation (European ESCO data). No account needed.
liaise with transportation companies
promote the use of sustainable transport
manage the customer experience
plan road fleet maintenance
analyse transportation costs
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (26)
city road networkcity road networkThe city road transport network with its possibilities, limitations, congestion hotspots, and areas of highest use.road traffic lawsroad traffic lawsThe rule governing the circulation of vehicles, such as national traffic codes and the rules of the road.road transport legislationroad transport legislationThe regulations at regional, national, and European level on safety and environmental requirements for road transport operations.project managementproject managementThe discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.passenger transport regulationspassenger transport regulationsThe applicable conventions and regulations governing the provision of passenger transport services.national road networknational road networkThe national road transport network with its routes, restrictions, congestion areas, and regulations.liaise with transportation companiesliaise with transportation companiesEstablish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.promote the use of sustainable transportpromote the use of sustainable transportPromote the use of sustainable transport to reduce the carbon footprint and noise and increase safety and efficiency of transport systems. Determine performance regarding the use of sustainable transp...use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.manage the customer experiencemanage the customer experienceMonitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.plan road fleet maintenanceplan road fleet maintenanceAssess the yearly programme for fleet maintenance; execute fleet maintenance activities without disturbing regular operations.analyse transportation costsanalyse transportation costsIdentify and analyse transportation costs, service levels and availability of equipment. Make recommendations and take preventive/corrective measures.make independent operating decisionsmake independent operating decisionsMake immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best...manage computer-based transport operation control systemsmanage computer-based transport operation control systemsManage digital operation control systems to ensure data transfer between buses. Monitor real-time information about infrastructure, traffic conditions, traffic lights; control voice announcements in b...analyse reports provided by passengersanalyse reports provided by passengersAnalyse reports submitted by passengers (i.e. on unforeseen occurrences or incidents such as vandalism or theft) in order to inform strategic decision making.analyse road traffic patternsanalyse road traffic patternsDetermine the most efficient road traffic patterns and peak times in order to increase schedule efficiency.plan vehicle replacementplan vehicle replacementPlan and organise the replacement of vehicles after evaluating the fleet; ensure that regular operations remain unaffected.implement efficiency plans for logistics operationsimplement efficiency plans for logistics operationsImplement efficiency plans developed by managers in facilities. Use techniques, resources, and training in order to improve workplace efficiency.focus on servicefocus on serviceLook for efficient ways to help people in an active way.apply road transport environmental measuresapply road transport environmental measuresApply European Commission (EC) strategies to mitigate emission of CO²; enforce environmental measures to ensure that CO² emission reduction targets are met.set transport targetsset transport targetsSet transport targets and ensure that employees and operations meet their targets.coordinate transport staff trainingcoordinate transport staff trainingCoordinate staff training in relation to modification of routes, schedules, or new procedures they must follow in the course of their duties.coordinate transport fleetcoordinate transport fleetCoordinate and supervise transport fleet in all of its traffic functions; maintain service levels while keeping costs at a minimum.assign vehicles in accordance with requirementsassign vehicles in accordance with requirementsAssign vehicles after assessing the level of demand in relation to the frequency intended, and the structure of the location. Determine the appropriate vehicle for the service intended.coordinate road haulage operationscoordinate road haulage operationsPlan and coordinate road haulage, distribution, and passenger transport operations; ensure that passengers and goods reach their destinations in a safe and timely manner.develop efficiency plans for logistics operationsdevelop efficiency plans for logistics operationsElaborate and implement plans in order to increase efficiency and reduce waste during logistics operations.
Optional (3) — show
green logisticsgreen logisticsThe approaches and activities aimed at minimising the ecological impact of logistics activities.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.distribute technical information on operation of vehiclesdistribute technical information on operation of vehiclesDistribute information resources such as drawings, diagrams, and sketches that describe in detail the technical characteristics of vehicles.
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Frequently asked questions
What does a road operations manager do?
Road operations managers oversee day-to-day road transportation processes, managing processes, and strive to meet customer expectations.
What skills does a road operations manager need?
A road operations manager needs 26 essential skills, including city road network, road traffic laws, road transport legislation, project management, passenger transport regulations.
Will AI replace road operations manager jobs?
The AI disruption score for road operations manager is 51/100 (moderate risk). Skills most exposed to automation: city road network, road traffic laws, analyse transportation costs. Most resilient: focus on service, liaise with transportation companies, promote the use of sustainable transport.
AI Replacement Risk
51/ 100
Moderate Risk
Low riskHigh risk
Quick Facts
ISCO GroupProduction and specialised services managers
Essential Skills26
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