Public Administration & LegalOther clerical support workersISCO 4416
human resources assistant
Human resources assistants provide support in all the processes and efforts carried by human resources managers. They help in the preparation of recruitment processes by scanning CVs and narrowing the selection to the most suitable candidates. They perform administrative tasks, prepare communications and letters, and perform the tabulation of the surveys and assessments carried out by the department.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (15)
job market offersjob market offersJob opportunities available on the labour market, depending on the economic field concerned.apply company policiesapply company policiesApply the principles and rules that govern the activities and processes of an organisation.manage payroll reportsmanage payroll reportsMaintain personnel records as well as payroll reports. Record evaluations, promotions or disciplinary actions.support managerssupport managersProvide support and solutions to managers and directors in regards with their business needs and requests for the running of a business or the daily operations of a business unit.assess characterassess characterAssess how a certain person will react, verbally or physically, in a specific situation or to a specific happening.use communication techniquesuse communication techniquesApply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.observe confidentialityobserve confidentialityObserve the set of rules establishing the nondisclosure of information except to another authorised person.maintain professional administrationmaintain professional administrationFile and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.fix meetingsfix meetingsFix and schedule professional appointments or meetings for clients or superiors.write work-related reportswrite work-related reportsCompose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligib...listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...communicate by telephonecommunicate by telephoneLiaise via telephone by making and answering calls in a timely, professional and polite manner.document interviewsdocument interviewsRecord, write, and capture answers and information collected during interviews for processing and analysis using shorthand or technical equipment.profile peopleprofile peopleCreate a profile of someone, by outlining this person's characteristics, personality, skills and motives, often by the use of information obtained from an interview or questionnaire.identify with the company's goalsidentify with the company's goalsAct for the benefit of the company and for the achievement of its targets.
Optional (21)
labour legislationlabour legislationLegislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.employment lawemployment lawThe law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.advertising techniquesadvertising techniquesThe communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.business communicationbusiness communicationThe process of effectively communicating within the workplace and to external bodies to achieve organisational goals.human resources department processeshuman resources department processesThe different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel d...human resource managementhuman resource managementThe function in an organisation concerned with the recruitment of employees and the optimisation of employee performance.coach employeescoach employeesMaintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited em...recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.gather feedback from employeesgather feedback from employeesCommunicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.interview peopleinterview peopleInterview people in a range of different circumstances.negotiate employment agreementsnegotiate employment agreementsFind agreements between employers and potential employees on salary, working conditions and non-statutory benefits.disseminate messages to peopledisseminate messages to peopleReceive, process, and pass messages to people coming from phone calls, faxes, postal, and emails.manage payrollmanage payrollManage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.introduce new employeesintroduce new employeesGive new employees a tour in the company, introduce them to the colleagues, explain them the corporate culture, routines and working methods and get them settled in their working place.apply knowledge of human behaviourapply knowledge of human behaviourPractice principles related to group behaviour, trends in society, and influence of societal dynamics.identify necessary human resourcesidentify necessary human resourcesDetermine the number of employees needed for the realisation of a project and their allocation in the creation, production, communication or administration team.manage employee complaintsmanage employee complaintsManage and respond to employee complaints, in a correct and polite manner, offering a solution when possible or referring it to an authorized person when necessary.assist employee health programmesassist employee health programmesSupport and provide assistance to health and safety staff in implementing programmes targeted at the health and well-being of employees.negotiate with employment agenciesnegotiate with employment agenciesEstablish arrangements with employment agencies to organise recruiting activities. Maintain communication with these agencies in order to ensure efficient and productive recruitment with high potentia...ensure gender equality in the workplaceensure gender equality in the workplaceDeliver a fair and transparent strategy focussed on maintaining equality with regard to matters of promotion, pay, training opportunities, flexible working and family support. Adopt gender equality ob...support employability of people with disabilitiessupport employability of people with disabilitiesEnsure employment opportunities for people with disabilities by making appropriate adjustments to accommodate within reason in line with national legislation and policies on accessibility. Ensure thei...
Related Occupations
Other occupations in the Other clerical support workers category that share similar skill requirements.
AI Replacement Risk
43/ 100
Moderate Risk
Low riskHigh risk
Quick Facts
ISCO GroupOther clerical support workers
Essential Skills15
Core Skills0