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Security & DefenceISCO 5414

Hospitality establishment security officer

A hospitality establishment security officer is a person who manages the whole process of security in a hotel or similar establishment and puts the measures into effect, covering property security, personal security and the security of the buildings themselves. The role is managerial: the officer organises the whole security system rather than standing at one post.

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Rate 5 of the 21 essential skills of this occupation (European ESCO data). No account needed.

create solutions to problems

deal with unforeseen incidents in hospitality

manage budgets

manage staff

perform internal investigations

About hospitality establishment security officer

Guests, visitors, deliveries and staff move through a hotel at every hour, and security measures should not spoil the guests' stay. The officer therefore works from an understanding of how people behave towards one another as part of hospitality security, which is what allows a situation to be settled before it becomes an incident.

The practical side is concrete. The officer provides hotel protection, manages the security equipment, screens employees, and works to the lawful use of force, which sets the limit of what security personnel may do.

Standards reach beyond security. The officer ensures compliance with health and safety standards and works to the legislation on health, safety, hygiene and food handling, which applies across an establishment that serves food. Finding solutions to problems is part of the daily work, including in situations no procedure covers.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (21)

human dynamics as part of hospitality securityhuman dynamics as part of hospitality securityThe characteristics of human behaviour and human interaction and dynamics to ensure their security in hospitality establishment.legal use-of-forcelegal use-of-forceThe characteristics of the use-of-force, which is a legal doctrine employed by police and army forces, to regulate acts of violence during interventions. Use-of-force is ought to balance security need...create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...deal with unforeseen incidents in hospitalitydeal with unforeseen incidents in hospitalityHandle unexpected incidents following the appropriate protocol by solving, organising, reporting and documenting them.comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...perform internal investigationsperform internal investigationsSeek advice and collaborate with union officials responsible for topics that are relevant to you and your business or your work.maintain incident reporting recordsmaintain incident reporting recordsKeep a system for recording details of unusual events that occur at the facility, such as job-related injuries.protect important clientsprotect important clientsKeep clients safe who have extraordinary level of risk by organising and providing the relevant security.manage health and safety standardsmanage health and safety standardsOversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.manage security equipmentmanage security equipmentOversee and conduct inventory of security tools and equipment.handle surveillance equipmenthandle surveillance equipmentMonitor surveillance equipment to observe what people are doing in a given area and ensure their safety.ensure hotel securityensure hotel securityGuarantee the security of guests and the premises by monitoring the different hotel zones.ensure cross-department cooperationensure cross-department cooperationGuarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.manage emergency evacuation plansmanage emergency evacuation plansMonitor quick and safe emergency evacuation plans.detain offendersdetain offendersKeep back offenders and trespassers in a certain area.monitor work for special eventsmonitor work for special eventsOversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.undertake employee screeningundertake employee screeningScreen employees by compiling criminal records, commercial records and financial records of an individual.detect drug abusedetect drug abuseIdentify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.manage outsourced securitymanage outsourced securityOversee and regularly review external security provision.
Optional (12) — show
tend to clients' personal itemstend to clients' personal itemsMake sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational ...set standards for handling valuablesset standards for handling valuablesFix standards for the storage and handling of guests' valuables.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.ensure protection of car parkingensure protection of car parkingGuarantee protection, safety and security of parked cars.procure hospitality productsprocure hospitality productsAcquire goods or services from an outside external source.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...plan shifts of employeesplan shifts of employeesPlans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.ensure the privacy of guestsensure the privacy of guestsDevelop methods and strategies to ensure maximum customer privacy.assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.develop working proceduresdevelop working proceduresCreate standardised series of actions of a certain order to support the organisation.set payment handling strategiesset payment handling strategiesFix payment methods for services and goods such as cash, cheques, credit cards, bank transfers, traveller's cheques and money orders. Develop and implement strategies to prevent credit card fraud.plan medium to long term objectivesplan medium to long term objectivesSchedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.

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Frequently asked questions

What does a hospitality establishment security officer do?

Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.

What skills does a hospitality establishment security officer need?

A hospitality establishment security officer needs 21 essential skills, including human dynamics as part of hospitality security, legal use-of-force, create solutions to problems, deal with unforeseen incidents in hospitality, comply with food safety and hygiene.

Will AI replace hospitality establishment security officer jobs?

The AI disruption score for hospitality establishment security officer is 31/100 (low risk). Skills most exposed to automation: maintain incident reporting records, undertake employee screening, manage budgets. Most resilient: legal use-of-force, detain offenders, manage emergency evacuation plans.

Quick Facts

SectorSecurity & Defence
ISCO GroupProtective services workers
Essential Skills21

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