Security & DefenceProtective services workersISCO 5414
hospitality establishment security officer
Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (21)
human dynamics as part of hospitality securityhuman dynamics as part of hospitality securityThe characteristics of human behaviour and human interaction and dynamics to ensure their security in hospitality establishment.legal use-of-forcelegal use-of-forceThe characteristics of the use-of-force, which is a legal doctrine employed by police and army forces, to regulate acts of violence during interventions. Use-of-force is ought to balance security need...create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...deal with unforeseen incidents in hospitalitydeal with unforeseen incidents in hospitalityHandle unexpected incidents following the appropriate protocol by solving, organising, reporting and documenting them.comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...perform internal investigationsperform internal investigationsSeek advice and collaborate with union officials responsible for topics that are relevant to you and your business or your work.maintain incident reporting recordsmaintain incident reporting recordsKeep a system for recording details of unusual events that occur at the facility, such as job-related injuries.protect important clientsprotect important clientsKeep clients safe who have extraordinary level of risk by organising and providing the relevant security.manage health and safety standardsmanage health and safety standardsOversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.manage security equipmentmanage security equipmentOversee and conduct inventory of security tools and equipment.handle surveillance equipmenthandle surveillance equipmentMonitor surveillance equipment to observe what people are doing in a given area and ensure their safety.ensure hotel securityensure hotel securityGuarantee the security of guests and the premises by monitoring the different hotel zones.ensure cross-department cooperationensure cross-department cooperationGuarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.manage emergency evacuation plansmanage emergency evacuation plansMonitor quick and safe emergency evacuation plans.detain offendersdetain offendersKeep back offenders and trespassers in a certain area.monitor work for special eventsmonitor work for special eventsOversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.undertake employee screeningundertake employee screeningScreen employees by compiling criminal records, commercial records and financial records of an individual.detect drug abusedetect drug abuseIdentify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.manage outsourced securitymanage outsourced securityOversee and regularly review external security provision.
Optional (12)
tend to clients' personal itemstend to clients' personal itemsMake sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational ...set standards for handling valuablesset standards for handling valuablesFix standards for the storage and handling of guests' valuables.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.ensure protection of car parkingensure protection of car parkingGuarantee protection, safety and security of parked cars.procure hospitality productsprocure hospitality productsAcquire goods or services from an outside external source.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...plan shifts of employeesplan shifts of employeesPlans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.ensure the privacy of guestsensure the privacy of guestsDevelop methods and strategies to ensure maximum customer privacy.assist clients with special needsassist clients with special needsAid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.develop working proceduresdevelop working proceduresCreate standardised series of actions of a certain order to support the organisation.set payment handling strategiesset payment handling strategiesFix payment methods for services and goods such as cash, cheques, credit cards, bank transfers, traveller's cheques and money orders. Develop and implement strategies to prevent credit card fraud.plan medium to long term objectivesplan medium to long term objectivesSchedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
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AI Replacement Risk
31/ 100
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