TourismHospitality, retail and other services managersISCO 1439
camping ground manager
Camping ground managers plan, direct, or coordinate all campsite facilities and manage employees.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (24)
local area tourism industrylocal area tourism industryThe characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.manage inspections of equipmentmanage inspections of equipmentMonitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.implement marketing strategiesimplement marketing strategiesImplement strategies which aim to promote a specific product or service, using the developed marketing strategies.manage front operationsmanage front operationsMonitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations.manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.maintain camping facilitiesmaintain camping facilitiesKeep campsites or areas for recreation, including maintenance and supply selection.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.manage staffmanage staffManage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the wor...procure hospitality productsprocure hospitality productsAcquire goods or services from an outside external source.manage campsite suppliesmanage campsite suppliesMonitor stocks of camp-site supplies and camping equipment, select and monitor suppliers and ensure stock rotation and maintenance.manage health and safety standardsmanage health and safety standardsOversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.supervise camp operationssupervise camp operationsOversee the daily operations of a camp including guest departures and arrivals, cleanliness of washing facilities and the provision of food, drinks or entertainment.assist at check-inassist at check-inHelp guests and visitors with their check-in and show them their accommodation.plan shifts of employeesplan shifts of employeesPlans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.ensure cross-department cooperationensure cross-department cooperationGuarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.implement sales strategiesimplement sales strategiesCarry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.manage maintenance operationsmanage maintenance operationsOversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.plan medium to long term objectivesplan medium to long term objectivesSchedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.monitor work for special eventsmonitor work for special eventsOversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.manage guest support servicesmanage guest support servicesMonitor guest services to ensure that clients have a positive feeling.develop strategies for accessibilitydevelop strategies for accessibilityCreate strategies for a business to enable optimum accessibility for all clients.manage medium term objectivesmanage medium term objectivesMonitor medium term schedules with budget estimations and reconciliation on a quarterly basis.
Optional (12)
energy conservationenergy conservationThe practice of reducing energy consumption and using fewer energy services. As a sustainable process, energy conservation is done by replacing used energy with alternative sources, using more efficie...coach employeescoach employeesMaintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited em...deal with arrivals in accommodationdeal with arrivals in accommodationHandle arrivals, guest's luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.greet guestsgreet guestsWelcome guests in a friendly manner in a certain place.process bookingprocess bookingExecute a booking of a place according to client's requirement in advance and issue all appropriate documents.provide tourism related informationprovide tourism related informationGive customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...carry out end of day accountscarry out end of day accountsExecute end of day accounts to ensure that business transactions from the current day have been correctly processed.process paymentsprocess paymentsAccept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attent...develop working proceduresdevelop working proceduresCreate standardised series of actions of a certain order to support the organisation.maintain customer recordsmaintain customer recordsKeep and store structured data and records about customers in accordance with customer data protection and privacy regulations.train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...
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AI Replacement Risk
46/ 100
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Quick Facts
SectorTourism
ISCO GroupHospitality, retail and other services managers
Essential Skills24
Core Skills0