RetailISCO 5223
Floor and wall coverings specialised seller
Floor and wall coverings specialised sellers sell wall and floor coverings in specialised shops.
Check yourself in a minute: floor and wall coverings specialised seller
Rate 5 of the 32 essential skills of this occupation (European ESCO data). No account needed.
guarantee customer satisfaction
carry out products preparation
operate cash register
ensure compliance with legal requirements
examine merchandise
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (32)
sales argumentationsales argumentationTechniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.characteristics of productscharacteristics of productsThe tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.e-commerce systemse-commerce systemsBasic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.product comprehensionproduct comprehensionThe offered products, their functionalities, properties and legal and regulatory requirements.home decoration techniqueshome decoration techniquesThe techniques, design rules and trends applicable to interior decoration in a private home.characteristics of servicescharacteristics of servicesThe characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.guarantee customer satisfactionguarantee customer satisfactionHandle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.carry out products preparationcarry out products preparationAssemble and prepare goods and demonstrate their functionalities to customers.operate cash registeroperate cash registerRegister and handle cash transactions by using point of sale register.ensure compliance with legal requirementsensure compliance with legal requirementsGuarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their effo...examine merchandiseexamine merchandiseControl items put up for sale are correctly priced and displayed and that they function as advertised.provide customer guidance on product selectionprovide customer guidance on product selectionProvide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.sell floor and wall coveringssell floor and wall coveringsSell rugs, curtains, linoleum samples and carpets in an attractive way, so that customers are incited to buy.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.organise storage facilitiesorganise storage facilitiesOrder the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.monitor stock levelmonitor stock levelEvaluate how much stock is used and determine what should be ordered.maintain store cleanlinessmaintain store cleanlinessKeep the store tidy and clean by hovering and mopping.apply numeracy skillsapply numeracy skillsPractise reasoning and apply simple or complex numerical concepts and calculations.identify customer's needsidentify customer's needsUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.organise product displayorganise product displayArrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stand...stock shelvesstock shelvesRefill shelves with merchandise to be sold.calculate cost of coveringcalculate cost of coveringEstimate the cost and the required amount of wall/floor covering by reading floor and wall plans in order to calculate the surfaces that need to be covered.process refundsprocess refundsResolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.carry out order intakecarry out order intakeTake in of purchase requests for items that are currently unavailable.explain quality of carpetsexplain quality of carpetsProvide customers with information related to the composition, fabrication process and product quality of various carpets and rugs.carry out active sellingcarry out active sellingDeliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their ...show samples of wall and floor coveringsshow samples of wall and floor coveringsDisplay various samples of rugs, curtains and wall coverings; show customer the full variety in colour, texture and quality.demonstrate products' featuresdemonstrate products' featuresDemonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade ...provide customer follow-up servicesprovide customer follow-up servicesRegister, follow-up, solve and respond to customer requests, complaints and after-sales services.issue sales invoicesissue sales invoicesPrepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and...plan aftersales arrangementsplan aftersales arrangementsCome to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.prevent shopliftingprevent shopliftingIdentify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
Optional (1) — show
wall and floor coverings industrywall and floor coverings industryBrands, suppliers and different materials available on the market in the wall and floor coverings industry.
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Frequently asked questions
What does a floor and wall coverings specialised seller do?
Floor and wall coverings specialised sellers sell wall and floor coverings in specialised shops.
What skills does a floor and wall coverings specialised seller need?
A floor and wall coverings specialised seller needs 32 essential skills, including sales argumentation, characteristics of products, e-commerce systems, product comprehension, home decoration techniques.
Will AI replace floor and wall coverings specialised seller jobs?
The AI disruption score for floor and wall coverings specialised seller is 59/100 (high risk). Skills most exposed to automation: operate cash register, monitor stock level, issue sales invoices. Most resilient: show samples of wall and floor coverings, home decoration techniques, characteristics of services.
AI Replacement Risk
59/ 100
High Risk
Low riskHigh risk
Skills most at risk from AI
Skills resilient to automation
This is the average for the whole occupation. The AI Career Shield test (about 10 minutes) shows the risk in your own work and what you can do about it.
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