Security & DefenceProtective services workersISCO 5419
crowd controller
Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (18)
fire safety regulationsfire safety regulationsThe legal rules to be applied for fire safety and fire prevention in a facility.surveillance methodssurveillance methodsSurveillance methods used in the gathering of information and intelligence for investigation purposes.restrain individualsrestrain individualsRestrain, or control by force, individuals who violate regulations in terms of acceptable behaviour, who present a threat to others, and who perform acts of violence, to ensure the individual is unabl...monitor guest accessmonitor guest accessOversee guests access, ensuring that guest needs are addressed and security is maintained at all times.ensure public safety and securityensure public safety and securityImplement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.comply with the principles of self-defencecomply with the principles of self-defenceObserve the principles according to which a person should only use so much force as is required to repel an attack. The use of deadly force is limited to situations where attackers are using deadly fo...control crowdcontrol crowdControl a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.use communication techniquesuse communication techniquesApply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.identify terrorism threatsidentify terrorism threatsIdentify the possibility of terrorism activities posing threats and danger in a specific area by monitoring activities of potentially dangerous groups of people, assessing risks in different areas, an...ensure health and safety of visitorsensure health and safety of visitorsTake the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.identify security threatsidentify security threatsIdentify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.perform security checksperform security checksMonitor and check individuals' bags or personal items in order to make sure the individuals present no threats and that their behaviour is legally compliant.manage emergency evacuation plansmanage emergency evacuation plansMonitor quick and safe emergency evacuation plans.patrol areaspatrol areasPatrol a designated area, watch out for and respond to suspicious and dangerous situations, and communicating with emergency response organisations.liaise with security authoritiesliaise with security authoritiesRespond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.manage theft preventionmanage theft preventionApply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.deal with aggressive behaviourdeal with aggressive behaviourRespond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or app...practice vigilancepractice vigilancePractice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and ...
Optional (24)
criminal lawcriminal lawThe legal rules, constitutions and regulations applicable for the punishment of offenders.operate radio equipmentoperate radio equipmentSet up and operate radio devices and accessories, such as broadcast consoles, amplifiers, and microphones. Understand the basics of radio operator language and, when necessary, provide instruction in ...ensure escape routesensure escape routesMake sure emergency exits and emergency escape routes are clear.provide first aidprovide first aidAdminister cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.welcome spectatorswelcome spectatorsWelcome, seat and inform spectators in the stadium.monitor parking areas to maintain securitymonitor parking areas to maintain securityMonitor the entry and exit routes within the parking areas and report on any hazards, accidents or violations.ban camerasban camerasImpose a prohibition on filming or making pictures.assist emergency servicesassist emergency servicesAssist and cooperate with the police and emergency services when needed.react calmly in stressful situationsreact calmly in stressful situationsReact quickly, calmly, and safely to unexpected situations; provide a solution that solves the problem or diminishes its impact.ensure safe spectator movementensure safe spectator movementEnsure the safe entry and exit of spectators.handle spectator complaintshandle spectator complaintsHandle spectator complaints and sort out incidents and emergencies.monitor building securitymonitor building securityCheck on a regular basis that the building's doors, windows, and locks are properly and securely closed and that no hazards are likely to happen.monitor amusement park safetymonitor amusement park safetyFollow up activities to ensure permanent safety and decent behaviour of park visitors; remove unruly visitors if needed.manage major incidentsmanage major incidentsTake immediate action to respond to major incidents that affect the safety and security of individuals in private or public places such as road accidents.manage lost and found articlesmanage lost and found articlesMake sure that all articles or objects lost are identified and that the owners gets them back in their possession.handle surveillance equipmenthandle surveillance equipmentMonitor surveillance equipment to observe what people are doing in a given area and ensure their safety.check tickets at venue entrycheck tickets at venue entryEnsure that all guests have valid tickets for the specific venue or show and report on irregularities.verify visitor identificationverify visitor identificationVerify identification document and interpret the given information of a visitor in order to avoid unwanted individuals from entering the venue.tolerate stresstolerate stressMaintain a temperate mental state and effective performance under pressure or adverse circumstances.handle cash flowhandle cash flowHandle the movement of money into or out of a business, project, or financial product. Take bets, pay out winnings and manage the cash flow.ensure law applicationensure law applicationEnsure the laws are followed, and where they are broken, that the correct measures are taken to ensure compliance to the law and law enforcement.monitor security measuresmonitor security measuresOversee and control the implementation of prevention, security, and surveillance measures in order to assess their effectiveness and to make adjustments in case of unsatisfactory results.operate fire extinguishersoperate fire extinguishersUnderstand the operation of fire extinguishing equipment and fire extinguishing techniques.inspect sport stadiuminspect sport stadiumInspect the stadium before, during and after the match.
Related Occupations
Other occupations in the Other category that share similar skill requirements.
AI Replacement Risk
27/ 100
Low Risk
Low riskHigh risk