Skill
manage key performance indicators of call centres
Understand, follow up and manage the achievement of the most important key performance indicators (KPI) of call centres such as time average operation (TMO), service quality, questionnaires filled, and sales per hour if applicable.
Alternative Names
maintain key performance indicators of call centresmanage key performance indicators of call centreoversee key performance indicators of call centresmanaging key performance indicators of call centresmanage key call centres performance indicatorsmanage key performance indicator of call centres
Essential for these occupations
manage key performance indicators of call centres is listed as an essential skill for 1 occupation(s).
Optional for these occupations
manage key performance indicators of call centres is a useful but optional skill for 1 occupation(s).
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