TourismISCO 1431
Sport facility manager
Sport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensure it provides excellent customer service whilst achieving business, financial and operational targets.
Check yourself in a minute: sport facility manager
Rate 5 of the 22 essential skills of this occupation (European ESCO data). No account needed.
manage sport facility finances
provide first aid
coordinate events
promote equality in sport activities
handle customer complaints
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (22)
manage sport facility financesmanage sport facility financesManage finance in sport and physical activity to achieve the stated objectives for the organisation. Develop a master budget and use this to monitor, evaluate and control performance and take action t...provide first aidprovide first aidAdminister cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.lead a teamlead a teamLead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.coordinate eventscoordinate eventsLead events by managing budget, logistics, event support, security, emergency plans and follow up.promote equality in sport activitiespromote equality in sport activitiesDevelop policies and programmes that aim to increase the participation and involvement of underrepresented groups in sport, such as women and girls, ethnic minority groups, disabled people and, in som...handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.involve volunteersinvolve volunteersRecruit, motivate and manage volunteers in the organisation or in a department of the organisation. Manage relationship with volunteers from before they make a volunteering commitment, throughout thei...promote healthy fitness environmentpromote healthy fitness environmentPursue and promote a clean and healthy fitness environment.manage personal professional development in sportmanage personal professional development in sportTake responsibility for developing own knowledge, skills and competence to meet the current and future requirements of the work and to support personal and career development in sport.recruit employeesrecruit employeesHire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.handle incidentshandle incidentsHandle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.organise participation in local or international eventsorganise participation in local or international eventsApply for and secure a place to participate in local or international exhibitions and competitions.ensure health and safety of customersensure health and safety of customersPromote and maintain a culture of health, safety and security among your customers by maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with...organise facility activitiesorganise facility activitiesDesign and promote activities to meet customer demand and generate revenue.implement operational business plansimplement operational business plansImplement the strategic business and operational plan for an organisation by engaging and delegating to others, monitoring progress and making adjustments along the way. Evaluate the extent to which s...contribute to the development of a sporting estatecontribute to the development of a sporting estateAnalyse estate records for previous sporting years to establish effectiveness of previous activities and development opportunities, establish previous resource usage to determine efficiency, assess op...ensure health and safety of staffensure health and safety of staffPromote and maintain a culture of health, safety and security among the staff by maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with susp...supervise maintenance of sport facilitiessupervise maintenance of sport facilitiesEnsure sport equipment and facilities are properly checked and maintained. It also covers supervising major and minor repairs and improvements to equipment and facilities.manage customer servicemanage customer serviceManage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.manage a teammanage a teamEnsure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standar...perform project managementperform project managementManage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific g...implement strategic planningimplement strategic planningTake action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Optional (10) — show
cooperate with colleaguescooperate with colleaguesCooperate with colleagues in order to ensure that operations run effectively.sell servicessell servicesEncourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s services. Respond to and resolve customer objections and agree to mutually benef...apply conflict managementapply conflict managementTake ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able...manage budgetsmanage budgetsPlan, monitor, report on the budget and prepare set production budgets.sell productssell productsEncourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually benef...facilitate physical activity in the communityfacilitate physical activity in the communityPromote and deliver sport and physical activity in a community-based context, establish effective working relationships with key contacts in the community, deliver programmes and enable communities, t...coordinate marketing plan actionscoordinate marketing plan actionsManage the overview of the marketing actions such as the marketing planning, internal financial resource granting, advertising materials, implementation, control, and communication efforts.contribute to the safeguarding of childrencontribute to the safeguarding of childrenUnderstand, apply and follow safeguarding principles, engage professionally with children and work within the boundaries of personal responsibilities.support sport activities in educationsupport sport activities in educationSupport sport and physical activity in an education context. Analyse the educational community in which the sport organisation will be working, establish effective working relationships with key stake...promote sport activities in public healthpromote sport activities in public healthSupport the delivery of sport and physical activity to promote general health and wellbeing, decrease risk factors for disease and prevent chronic disease and disability.
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Frequently asked questions
What does a sport facility manager do?
Sport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensure it provides excellent customer service whilst achieving business, financial and operational targets.
What skills does a sport facility manager need?
A sport facility manager needs 22 essential skills, including manage sport facility finances, provide first aid, lead a team, coordinate events, promote equality in sport activities.
Will AI replace sport facility manager jobs?
The AI disruption score for sport facility manager is 15/100 (low risk). Skills most exposed to automation: manage budgets, manage sport facility finances, sell services. Most resilient: provide first aid, cooperate with colleagues, contribute to the safeguarding of children.
AI Replacement Risk
15/ 100
Low Risk
Low riskHigh risk
Quick Facts
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