Nestorbot
TourismISCO 9112

Room attendant

Room attendants clean, tidy and restock guest rooms as well as other public areas as directed.

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Rate 5 of the 8 essential skills of this occupation (European ESCO data). No account needed.

handle customer complaints

ensure compliance with company regulations

perform cleaning duties

maintain linen operation

maintain customer service

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (8)

health and safety regulationshealth and safety regulationsNecessary health, safety, hygiene and environmental standards and legislation rules in the sector of particular activity.comply with food safety and hygienecomply with food safety and hygieneRespect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.handle customer complaintshandle customer complaintsAdminister complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.ensure compliance with company regulationsensure compliance with company regulationsGuarantee that employees' activities follow company regulations, as implemented through client and corporate guidelines, directives, policies and programmes.perform cleaning dutiesperform cleaning dutiesPerform cleaning duties such as waste removal, vacuuming, emptying bins, and general cleaning of the working area. Cleaning activities should follow health and safety regulations if required.maintain linen operationmaintain linen operationKeep daily operations of a linen stock, including its distribution, maintenance, rotation and storage.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...clean roomsclean roomsClean rooms by cleaning glasswork and windows, polishing furniture, vacuuming carpets, scrubing hard floors, and removing garbage.
Optional (12) — show
cleaning productscleaning productsThe ingredients used in the development of cleaning products, their properties and risks.cleaning techniquescleaning techniquesVarious techniques and tools used to clean different types of surfaces to achieve a certain degree of cleanliness such as sweeping, vacuuming, degreasing and wet cleaning.manage suppliesmanage suppliesMonitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities ...order suppliesorder suppliesCommand products from relevant suppliers to get convenient and profitable products to purchase.greet guestsgreet guestsWelcome guests in a friendly manner in a certain place.clean furnitureclean furnitureRemove dirt, marks and other unwanted material from furniture.service roomsservice roomsOffer room service and, where appropriate, service public areas, including cleaning surfaces, bathrooms, replacing linen and towels and restocking guest items.clean toilet facilitiesclean toilet facilitiesClean the toilets and wipe the sinks, mirrors and cubicle furniture according to the required standards, providing special attention to details.collect items for laundry servicecollect items for laundry serviceCollect the dirty pieces of clothing or other linen within the facility and send them to the laundry service.clean building floorsclean building floorsClean the floors and stairways of buildings by sweeping, vacuuming, and mopping them, according to hygienic and organisational standards.clean glass surfacesclean glass surfacesUse cleaning products to clean any surface covered by glass.make the bedsmake the bedsClean sheets, turn mattresses, plump pillows and change cushions.

Related Occupations

Occupations that need many of the same essential skills, so the move between them is shortest.

barista3 shared essential skillscamping ground operative3 shared essential skillscustomer experience manager3 shared essential skillsflight attendant3 shared essential skillshospitality establishment receptionist3 shared essential skillshotel butler3 shared essential skillshotel concierge3 shared essential skillshousekeeping supervisor3 shared essential skills

Frequently asked questions

What does a room attendant do?

Room attendants clean, tidy and restock guest rooms as well as other public areas as directed.

What skills does a room attendant need?

A room attendant needs 8 essential skills, including health and safety regulations, comply with food safety and hygiene, handle customer complaints, ensure compliance with company regulations, perform cleaning duties.

Will AI replace room attendant jobs?

The AI disruption score for room attendant is 43/100 (moderate risk). Skills most exposed to automation: health and safety regulations, order supplies, maintain customer service. Most resilient: make the beds, cleaning products, comply with food safety and hygiene.

AI Replacement Risk

43/ 100
Moderate Risk
Low riskHigh risk
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Quick Facts

SectorTourism
ISCO GroupCleaners and helpers
Essential Skills8

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