What skills does a mobility services manager need?

A mobility services manager needs 23 essential skills including environmental policy, parking regulations, carsharing, project management, mobility as a service. Core competencies include .

Will AI replace mobility services manager jobs?

The AI disruption score for mobility services manager is 41/100 (moderate risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Science & ResearchScience and engineering professionalsISCO 2164

mobility services manager

Mobility services managers are responsible for the strategic development and implementation of programs that promote sustainable and interconnected mobility options, reduce mobility costs and meet the transportation needs of customers, employees and the community as a whole such as bike sharing, e-scooter sharing, carsharing and ride hailing and parking management. They establish and manage partnerships with sustainable transport providers and ICT companies and develop business models in order to influence the demand of the market and promote the concept of mobility as a service in urban areas.

About mobility services manager

As a mobility services manager, you will lead the strategic transformation of urban transportation by developing and implementing integrated mobility solutions that combine bike sharing, e-scooter sharing, carsharing, ride hailing, and parking management into seamless 'Mobility as a Service' platforms. Your day-to-day work includes managing relationships with sustainable transport providers and ICT technology partners, analyzing transportation costs and traffic patterns, designing customer experiences, and matching available vehicles with optimal routes. You will develop business models that influence market demand, establish partnerships that strengthen urban connectivity, and use data analytics to continuously improve service offerings. Why this matters: Poland's cities are increasingly congested and polluted, making sustainable mobility solutions critical to urban livability. As a mobility services manager, you will help reduce reliance on private vehicles, lower transportation costs for citizens, and support Poland's environmental goals while creating innovative business opportunities in the rapidly growing shared mobility sector.

Key Work Functions

Core areas of responsibility for a mobility services manager.

Strategic Mobility Program Development

Develop comprehensive mobility programs that integrate bike sharing, e-scooter, carsharing, and ride hailing services
Apply strategic thinking to create 'Mobility as a Service' platforms that provide seamless user experiences
Design sustainable mobility models that reduce reliance on private vehicles and promote environmental goals

Partnership and Stakeholder Management

Establish and manage partnerships with sustainable transport providers including bike-sharing operators and EV charging networks
Manage relationships with ICT companies to integrate technology platforms and develop mobile applications
Build business relationships with urban planning authorities, environmental agencies, and community organizations
Manage relationships with vehicle suppliers and fleet management providers

Data Analysis and Performance Management

Manage quantitative data including usage statistics, revenue metrics, and operational costs
Analyze transportation costs and identify opportunities to reduce expenses while maintaining service quality
Study traffic flow patterns to optimize vehicle placement and route allocation
Prepare visual data presentations and reports for stakeholders and decision-makers

Service Design and Customer Experience

Design customer experiences that encourage adoption of sustainable mobility options and increase user satisfaction
Match available vehicles with optimal routes and customer demand patterns
Develop pricing strategies and service features that promote usage while maintaining profitability

Operations and Infrastructure Management

Manage vehicle inventory including bike fleets, e-scooters, shared cars, and parking infrastructure
Develop urban transport studies to support infrastructure planning and identify mobility gaps
Implement smart city features and technologies to enhance mobility system efficiency
Monitor parking regulations compliance and optimize parking management systems

Project Management and Policy Development

Apply project management methodologies to implement new mobility services within budget and timeline constraints
Develop business models that balance environmental sustainability with financial viability
Understand environmental policy and ensure mobility programs align with municipal and EU environmental regulations

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (23)

environmental policyenvironmental policyLocal, national and international policies dealing with the promotion of environmental sustainability and the development of projects which reduce negative environmental impact and improve the state o...parking regulationsparking regulationsThe up-to-date regulations and enforcement procedures in parking activities.carsharingcarsharingThe rental of shared vehicles for occasional use and short periods of time, often through a dedicated car-sharing app.project managementproject managementThe discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.mobility as a servicemobility as a serviceThe provision of mobility services through digital technologies enabling customers to plan, book and pay for their trip. It includes the offer of shared and sustainable mobility services tailored on u...carpooling servicescarpooling servicesServices promoting shared car journeys in order to reduce travel costs and promote sustainability. These services should be provided through plug-in hybrid or zero emissions vehicles.smart city featuressmart city featuresThe use of big data technologies in the context of smart cities in order to develop novel software ecosystems upon which advanced mobility functionalities can be created.traffic engineeringtraffic engineeringThe subdiscipline of civil engineering that applies engineering methods to create safe and efficient traffic flows of people and goods on roadways, including sidewalks, traffic lights, and cycle facil...develop urban transport studiesdevelop urban transport studiesStudy the demographic and spatial characteristics of a city in order to develop new mobility plans and strategies.manage relationships with stakeholdersmanage relationships with stakeholdersCreate and maintain solid internal and external relations with stakeholders at operational level based on mutual trust and credibility in order to achieve organisational goals. Ensure organisational s...maintain relationship with suppliersmaintain relationship with suppliersBuild a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.manage quantitative datamanage quantitative dataGather, process and present quantitative data. Use the appropriate programs and methods for validating, organising and interpreting data.analyse transportation costsanalyse transportation costsIdentify and analyse transportation costs, service levels and availability of equipment. Make recommendations and take preventive/corrective measures.design customer experiencesdesign customer experiencesCreate customer experiences to maximise client's satisfaction and profitability.study traffic flowstudy traffic flowStudy the synergy between vehicles, chauffeurs, and the transportation infrastructure such as roads, road signs and lights in order to create a road network where traffic can move efficiently and with...prepare visual dataprepare visual dataPrepare charts and graphs in order to present data in a visual manner.match vehicles with routesmatch vehicles with routesMatch types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.manage vehicle inventorymanage vehicle inventoryPossess an overview of the vehicle fleet of a company in order to determine what vehicles are available and suitable for the provision of transport services.build business relationshipsbuild business relationshipsEstablish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the orga...develop mobility programmesdevelop mobility programmesDevelop new mobility programs and policies and improve existing ones by increasing their effectiveness.reduce business mobility costsreduce business mobility costsApply innovative solutions to reduce expenses linked to the mobility of employees, such as fleet rental, vehicle repair, parking charges, fuel costs, train ticket fees and other hidden mobility costs....develop business plansdevelop business plansPlan, write and collaborate in the implement business plans. Include and foresee in the business plan the market strategy, the competitive analysis of the company, the design and the development of th...develop innovative mobility solutionsdevelop innovative mobility solutionsWork on innovative ideas to develop transport solutions based on the integration of digital technologies and data management and promoting the shift from personally-owned transport to on-demand and sh...

Optional (12)

micro mobility devicesmicro mobility devicesThe different types of small lightweight vehicles for personal use such as shared bicycles, e-bicycles, e-scooters, electric skateboards.bicycle sharing systemsbicycle sharing systemsThe different public and private services offering bicycles to individuals for their short term use based against the payment of a price or a fee.statistical analysis system softwarestatistical analysis system softwareSpecific software system (SAS) used for advanced analytics, business intelligence, data management, and predictive analytics.implement route planning in smart mobility servicesimplement route planning in smart mobility servicesUse specialised search engines such as route planners or journey planners to suggest optimised travel itineraries based of different criteria such as means of transport, departure and arrival time, lo...plan digital marketingplan digital marketingDevelop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking.maintain privacy of service usersmaintain privacy of service usersRespect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involve...manage car park operationsmanage car park operationsMonitor car park activities and parked vehicles.analyse travel alternativesanalyse travel alternativesAnalyse prospective improvements in journey efficiency through reduction of travel time by modifying itineraries and outlining alternatives.analyse customer service surveysanalyse customer service surveysAnalyse results from surveys completed by passengers/customer. Analyse results to identify trends and draw conclusions.develop strategies for accessibilitydevelop strategies for accessibilityCreate strategies for a business to enable optimum accessibility for all clients.use fleet management systemuse fleet management systemUse a fleet management software to coordinate and organise the company vehicles from a central point. The software includes several functions such as driver management, vehicle maintenance, vehicle tr...promote public transportpromote public transportMaintain a positive attitude towards public transportation services.