Arts & EntertainmentISCO 3412
Mental health support worker
Mental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor the recovery process of their clients, providing also therapy, crisis intervention, client advocacy and education.
Check yourself in a minute: mental health support worker
Rate 5 of the 63 essential skills of this occupation (European ESCO data). No account needed.
support harmed social service users
provide social counselling
assist individuals with disabilities in community activities
involve service users and carers in care planning
work within communities
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (63)
customer servicecustomer serviceProcesses and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.legal requirements in the social sectorlegal requirements in the social sectorThe prescribed legislative and regulatory requirements in the social sector.social sciencessocial sciencesThe development and characteristics of sociological, anthropological, psychological, political, and social policy theories.adolescent psychological developmentadolescent psychological developmentThe developments needs of children and young persons, their behaviour and the attachment relationships and the possible signs of developmental delay.social justicesocial justiceThe development and principles of human rights and social justice and the way they should be applied on a case by case basis.company policiescompany policiesThe set of rules that govern the activity of a company.support harmed social service userssupport harmed social service usersTake action where there are concerns that individuals are at risk of harm or abuse and support those who make a disclosure.provide social counsellingprovide social counsellingAssist and guide social service users to resolve personal, social or psychological problems and difficulties.assist individuals with disabilities in community activitiesassist individuals with disabilities in community activitiesFacilitate the inclusion of individuals with disabilities in the community and support them to establish and maintain relationships through access to community activities, venues and services.involve service users and carers in care planninginvolve service users and carers in care planningEvaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.work within communitieswork within communitiesEstablish social projects aimed at community development and active citizen participation.assess the development of youthassess the development of youthEvaluate the different aspects of development needs of children and young people.meet standards of practice in social servicesmeet standards of practice in social servicesPractice social care and social work in a lawful, safe and effective way according to standards.support social service users in skills managementsupport social service users in skills managementProvide support to individuals in determining the skills they need in they everyday lives and help them in their skills development.apply quality standards in social servicesapply quality standards in social servicesApply quality standards in social services while upholding social work values and principles.protect vulnerable social service usersprotect vulnerable social service usersIntervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.contribute to protecting individuals from harmcontribute to protecting individuals from harmUse established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer...monitor service users' healthmonitor service users' healthPerform routine monitoring of client's health, such as taking temperature and pulse rate.undertake risk assessment of social service usersundertake risk assessment of social service usersFollow risk assessment policies and procedures to assess the risk of a client harming him-or herself or others, taking the appropriate steps to minimise the risk.support the positiveness of youthssupport the positiveness of youthsHelp children and young people to assess their social, emotional and identity needs and to develop a positive self image, enhance their self esteem and improve their self reliance.deliver social services in diverse cultural communitiesdeliver social services in diverse cultural communitiesDeliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality ...conduct interview in social serviceconduct interview in social serviceInduce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.demonstrate leadership in social service casesdemonstrate leadership in social service casesTake the lead in the practical handling of social work cases and activities.communicate professionally with colleagues in other fieldscommunicate professionally with colleagues in other fieldsCommunicate professionally and cooperate with members of the other professions in the health and social services sector.follow health and safety precautions in social care practicesfollow health and safety precautions in social care practicesEnsure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.promote social changepromote social changePromote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo ...prepare youths for adulthoodprepare youths for adulthoodWork with children and young people to identify the skills and abilities they will need for their transition to become independent and self-sufficient adults.advocate for social service usersadvocate for social service usersSpeak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.prevent social problemsprevent social problemsPrevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.support social service users' positivenesssupport social service users' positivenessWork with individuals to identify difficulties associated with their self esteem and sense of identity and support them to implement strategies like to develop more positive self images.maintain privacy of service usersmaintain privacy of service usersRespect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involve...support service users in developing skillssupport service users in developing skillsEncourage and support social service users in sociocultural activities in the organisation or in the community, supporting the development of leisure and work skills.promote service users' rightspromote service users' rightsSupporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the...apply person-centred careapply person-centred careTreat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.encourage social service users to preserve their independence in their daily activitiesencourage social service users to preserve their independence in their daily activitiesEncourage and support the service user to preserve independence in performing his/her daily activities and personal care, assisting the service user with eating, mobility, personal care, making beds, ...diagnose psychiatric symptomsdiagnose psychiatric symptomsRecognise and diagnose the common medical, neurologic and primary psychiatric symptoms such as delirium, dementia, violent episodes, self-injurious behavior, etc.assess social service users' situationassess social service users' situationAssess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifyi...assist social service users with physical disabilitiesassist social service users with physical disabilitiesHelp service users with mobility problems and other physical disabilities such as incontinence, assisting in the use and care of aids and personal equipment.promote the safeguarding of young peoplepromote the safeguarding of young peopleUnderstand safeguarding and what should be done in cases of actual or potential harm or abuse.relate empatheticallyrelate empatheticallyRecognise, understand and share emotions and insights experienced by another.listen activelylisten activelyGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of cus...manage social crisismanage social crisisIdentify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.review social service planreview social service planReview social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.apply decision making within social workapply decision making within social workTake decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.adhere to organisational guidelinesadhere to organisational guidelinesAdhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.apply holistic approach within social servicesapply holistic approach within social servicesConsider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.work in a multicultural environment in health carework in a multicultural environment in health careInteract, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.apply socially just working principlesapply socially just working principlesWork in accordance with management and organisational principles and values focusing on human rights and social justice.promote inclusionpromote inclusionPromote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive envi...maintain records of work with service usersmaintain records of work with service usersMaintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.report on social developmentreport on social developmentReport results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.undertake continuous professional development in social workundertake continuous professional development in social workUndertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.tolerate stresstolerate stressMaintain a temperate mental state and effective performance under pressure or adverse circumstances.refer service users to community resourcesrefer service users to community resourcesRefer clients to community resources for services such as job or debt counselling, legal aid, housing, medical treatment, or financial assistance, providing concrete information, such as where to go a...apply organisational techniquesapply organisational techniquesEmploy a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and s...communicate with social service userscommunicate with social service usersUse verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture...support social service users with specific communication needssupport social service users with specific communication needsIdentify individuals who have specific communication preferences and needs, supporting them to interact with other people and monitoring communication to identify changing needs.assist social service users in formulating complaintsassist social service users in formulating complaintsHelp social services users and caregivers file complaints, taking the complaints seriously and responding to them or passing them to the appropriate person.maintain the trust of service usersmaintain the trust of service usersEstablish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable.accept own accountabilityaccept own accountabilityAccept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.manage stress in the work placemanage stress in the work placeCope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the wel...comply with legislation in social servicescomply with legislation in social servicesAct according to policy and legal requirements in providing social services.build helping relationship with social service usersbuild helping relationship with social service usersDevelop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, car...
Optional (3) — show
clinical social workclinical social workThe branch of social work that deals with assessing, making diagnoses, treating and preventing bio-psychological problems and other behavioural disturbances.conduct forensic evaluationsconduct forensic evaluationsParticipate in evaluations required to attest the presence and severity of a mental illness, according to the requirements of a criminal or civil court.carry out psychiatric assessment of childcarry out psychiatric assessment of childEvaluate the child or young person's problems with attention to physical, genetic, developmental, emotional, cognitive, educational, family, peer, and social components and use the information to dete...
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Frequently asked questions
What does a mental health support worker do?
Mental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor the recovery process of their clients, providing also therapy, crisis intervention, client advocacy and education.
What skills does a mental health support worker need?
A mental health support worker needs 63 essential skills, including customer service, legal requirements in the social sector, social sciences, adolescent psychological development, social justice.
Will AI replace mental health support worker jobs?
The AI disruption score for mental health support worker is 9/100 (very low risk). Skills most exposed to automation: company policies, report on social development, maintain records of work with service users. Most resilient: protect vulnerable social service users, tolerate stress, contribute to protecting individuals from harm.
AI Replacement Risk
9/ 100
Very Low Risk
Low riskHigh risk
Quick Facts
SectorArts & Entertainment
ISCO GroupLegal, social, cultural and related associate professionals
Essential Skills63
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