What skills does a mail clerk need?

A mail clerk needs 15 essential skills including liaise with transportation companies, keep written records of cargo, ensure the integrity of mail, keep task records, establish daily priorities. Core competencies include .

Will AI replace mail clerk jobs?

The AI disruption score for mail clerk is 63/100 (high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Public Administration & LegalOther clerical support workersISCO 4412

mail clerk

Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (15)

liaise with transportation companiesliaise with transportation companiesEstablish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.keep written records of cargokeep written records of cargoKeep written records of the quantity of goods loaded or unloaded. Track times, dates and tasks completed.ensure the integrity of mailensure the integrity of mailEnsure the integrity of letters and packages to avoid damage. Ensure that packages are delivered to clients in the same condition they were collected in.keep task recordskeep task recordsOrganise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.establish daily prioritiesestablish daily prioritiesEstablish daily priorities for staff personnel; effectively deal with multi-task workload.maintain privacy of service usersmaintain privacy of service usersRespect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involve...handle mailhandle mailHandle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.record customers' personal datarecord customers' personal dataGather and record customers' personal data into the system; obtain all signatures and documents required for rental.apply information security policiesapply information security policiesImplement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.keep records of customer interactionkeep records of customer interactionRecording details of inquiries, comments and complaints received from customers, as well as actions to be taken.liaise with colleaguesliaise with colleaguesLiaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ...operate mailing information systemsoperate mailing information systemsOperate mailing information systems in order to record the processing and handling of mail. Record faults and identify packages that were not delivered. Ensure mail and small packages are traceable un...keep records of merchandise deliverykeep records of merchandise deliveryKeep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.organise mail deliveriesorganise mail deliveriesOrganise mail and small package deliveries in an efficient, confidential, and safe manner.differentiate types of packagesdifferentiate types of packagesIdentify and differentiate different kinds of mail items and packages to be delivered. Consider their differences to foresee the necessary tools required for delivery.

Optional (4)

use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.manage digital documentsmanage digital documentsManage various data formats and files by naming, publishing, transforming and sharing files and documents and transforming file formats.keep stock recordskeep stock recordsKeep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.work in a logistics teamwork in a logistics teamAbility to work confidently within a logistics team, with each member of the team fulfilling a role designed to increase the efficiency of the whole.