What skills does a ICT technician need?

A ICT technician needs 23 essential skills including ICT network routing, procurement of ICT network equipment, digital systems, attack vectors, distributed directory information services. Core competencies include .

Will AI replace ICT technician jobs?

The AI disruption score for ICT technician is 56/100 (high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Infocomm TechnologyInformation and communications techniciansISCO 3512

ICT technician

ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).

About ICT technician

As an ICT technician, you will serve as the frontline technical support professional, installing, maintaining, repairing, and operating complex information systems and a wide variety of computing devices. Your day-to-day responsibilities include troubleshooting hardware and software problems, configuring networks and security systems, managing backups and system updates, and providing technical support to end users. You will work with diverse technologies including laptops, desktops, servers, smartphones, tablets, printers, and networking equipment, as well as managing operating systems, applications, and drivers. Your technical expertise and problem-solving skills are essential for keeping organizations' IT infrastructure running smoothly and securing their systems against threats.

In Poland's rapidly digitizing economy, skilled ICT technicians are in high demand across all sectors as businesses invest heavily in digital transformation and cybersecurity. You may work for IT service providers, corporate IT departments, government agencies, or educational institutions, with opportunities to specialize in network administration, cybersecurity, cloud infrastructure, or virtualization. Success in this career path depends on your ability to stay current with rapidly evolving technologies, your strong troubleshooting capabilities, and your communication skills in explaining technical concepts to non-technical users. Advancement opportunities include moving into systems administration, network engineering, or IT management roles.

Key Work Functions

Core areas of responsibility for a ICT technician.

Hardware Installation and Maintenance

Install, configure, and integrate diverse computing hardware including laptops, desktops, servers, tablets, and smartphones
Perform routine maintenance tasks including hardware diagnostics, component upgrades, and preventive servicing
Use precision tools and repair manuals to troubleshoot and repair hardware faults and component failures

Software Configuration and Management

Install, configure, and manage operating systems, applications, drivers, and software updates across organizational systems
Administer ICT systems and perform regular backups to ensure data protection and business continuity
Implement anti-virus software and security patches to protect systems against malware and cybersecurity threats

Network Setup and Administration

Install and configure networking equipment including routers, switches, and cabling infrastructure
Administer ICT network routing, define firewall rules, and implement virtual private networks for secure connectivity
Understand and apply ICT network cable limitations and bandwidth management to optimize network performance

Security and Access Management

Identify attack vectors and implement defensive measures to protect systems from unauthorized access and cyber threats
Administer distributed directory information services and user access controls to manage authentication and authorization
Operate and manage private branch exchange systems and secure telecommunications infrastructure

Troubleshooting and Technical Support

Perform ICT troubleshooting to diagnose and resolve hardware, software, and network connectivity issues
Use ICT hardware and troubleshooting tools to identify root causes and implement effective solutions
Maintain current product knowledge and keep up to date on new technologies, tools, and industry best practices

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (23)

ICT network routingICT network routingThe processes and techniques for choosing the best paths within an ICT network through which a packet can travel.procurement of ICT network equipmentprocurement of ICT network equipmentThe products available from network equipment providers and methods for selecting and procuring the equipment.digital systemsdigital systemsSystems to store, process and spread information in digital form. They are hardware, software and networks, as well as the ways in which these can be employed.attack vectorsattack vectorsPaths or methods that threat actors use to exploit vulnerabilities in information networks or systems from a concrete organisation and impact its availability, integrity and confidentiality. Attack ve...distributed directory information servicesdistributed directory information servicesThe directory services that automate the network management of security, user data and distributed resources and enable access to information in a computer system's directory.ICT network cable limitationsICT network cable limitationsThe limitations, such as distance limitations and resistance of types of cables, such as fibre cable, coax cable and ethernet cable which are used for realising networks.ICT networking hardwareICT networking hardwareThe ICT network equipment or computer networking devices, such as UPS systems, electrical systems, networking facilities and structured cabling systems.keep up to date on product knowledgekeep up to date on product knowledgeGather the latest information on developments related to the existing or supported products, methods or techniques.define firewall rulesdefine firewall rulesSpecify rules to govern a set of components aiming to limit access between groups of networks or a particular network and the internet.administer ICT systemadminister ICT systemHandle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software to comply with the set requirements.use ICT hardwareuse ICT hardwareAbility to use equipment such as monitor, mouse, keyboard, storage devices, printers, scanners etc to perform operations such as plugging in, starting up, shutting down, rebooting, saving files and ot...use repair manualsuse repair manualsApply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.perform ICT troubleshootingperform ICT troubleshootingIdentify problems with servers, desktops, printers, networks, and remote access, and perform actions which solve the problems.operate private branch exchangeoperate private branch exchangeHandle Private Branch Exchange (PBX), a telecommunication system within an organisation that switches calls between users on local lines. At the same time the system allows all users to share external...use precision toolsuse precision toolsUse electronic, mechanical, electric, or optical precision tools, such as drilling machines, grinders, gear cutters and milling machines to boost accuracy while machining products.implement a virtual private networkimplement a virtual private networkCreate an encrypted connection between private networks, such as different local networks of a company, over the internet to ensure that only authorized users can access it and that the data cannot be...repair ICT devicesrepair ICT devicesMaintain and repair ICT related equipment such as laptops, desktops, tablets, mobile devices, communications equipment, printers and any piece of computer related peripheral. Detect faults, malfunctio...implement anti-virus softwareimplement anti-virus softwareDownload, install and update software to prevent, detect and remove malicious software, such as computer viruses.perform backupsperform backupsImplement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integri...maintain ICT servermaintain ICT serverDiagnose and eliminate hardware faults via repair or replacement. Take preventive measures, review performance, update software, review accessibility.manage email hosting servicemanage email hosting serviceOversee the day-to-day running of a private email platform by maintaining and refining provided services, such as spam and virus protection, blocking advertisement, website redesigns and search engine...maintain ICT systemmaintain ICT systemSelect and apply system and network monitoring techniques. Identify and fix operational problems. Ensure that system's capabilities and efficiency match company specifications.implement ICT recovery systemimplement ICT recovery systemCreate, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.

Optional (57)

ErlangErlangThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Erlang.SAS languageSAS languageThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in SAS language.Ruby (computer programming)Ruby (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Ruby.Common LispCommon LispThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Common Lisp.LispLispThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Lisp.systems thinkingsystems thinkingThe integrated approach to understanding how various constituents of a system interrelate, interact and influence one another within a whole logistic system.Visual BasicVisual BasicThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Visual Basic.Java (computer programming)Java (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Java.computer programmingcomputer programmingThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms (e.g. object oriented programming, functional programming) a...Prolog (computer programming)Prolog (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Prolog.OpenEdge Advanced Business LanguageOpenEdge Advanced Business LanguageThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in OpenEdge Advanced Business Language.JavaScriptJavaScriptThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in JavaScript.PerlPerlThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Perl.Smalltalk (computer programming)Smalltalk (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Smalltalk.PHPPHPThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in PHP.Assembly (computer programming)Assembly (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Assembly.C#C#The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in C#.RRThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in R.ASP.NETASP.NETThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in ASP.NET.APLAPLThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in APL.ICT debugging toolsICT debugging toolsThe ICT tools used to test and debug programs and software code, such as GNU Debugger (GDB), Intel Debugger (IDB), Microsoft Visual Studio Debugger, Valgrind and WinDbg.Outsourcing modelOutsourcing modelThe outsourcing model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business syste...hybrid modelhybrid modelThe hybrid model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems wi...ICT communications protocolsICT communications protocolsThe system of rules which allow the exchange of information between computers or other devices via computer networks.CiscoCiscoThe products available from the network equipment provider Cisco and methods for selecting and procuring the equipment.service-oriented modellingservice-oriented modellingThe principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of archite...Microsoft Visual C++Microsoft Visual C++The computer program Visual C++ is a suite of software development tools for writing programs, such as compiler, debugger, code editor, code highlights, packaged in a unified user interface. It is dev...TypeScriptTypeScriptThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in TypeScript.CoffeeScriptCoffeeScriptThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in CoffeeScript.Objective-CObjective-CThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Objective-C.ML (computer programming)ML (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in ML.ICT system programmingICT system programmingThe methods and tools required to develop system software, specifications of system architectures and interfacing techniques between network and system modules and components.Open source modelOpen source modelThe open source model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business syste...AJAXAJAXThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in AJAX.C++C++The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in C++.SAP R3SAP R3The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in SAP R3.Swift (computer programming)Swift (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Swift.MATLABMATLABThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in MATLAB.ICT system user requirementsICT system user requirementsThe process intended to match user and organisation's needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and speci...Python (computer programming)Python (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Python.Scratch (computer programming)Scratch (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Scratch.VBScriptVBScriptThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in VBScript.COBOLCOBOLThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in COBOL.ICT marketICT marketThe processes, stakeholders and the dynamics of the chain of goods and services in the ICT market sector.Pascal (computer programming)Pascal (computer programming)The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Pascal.ABAPABAPThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in ABAP.ScalaScalaThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Scala.create solutions to problemscreate solutions to problemsSolve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising informat...manage schedule of tasksmanage schedule of tasksMaintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.use access control softwareuse access control softwareUtilise software to define the roles and manage user authentication, privileges and access rights to ICT systems, data and services.remove computer virus or malware from a computerremove computer virus or malware from a computerCarry out actions to remove computer viruses or other types of malware from a computer.manage ICT legacy implicationmanage ICT legacy implicationOversee the transfer process from a legacy (an outdated system) to a current system by mapping, interfacing, migrating, documenting and transforming data.configure ICT systemconfigure ICT systemSet up and customise an ICT system to meet requirements during initial implementation as well as when new business needs arise.HaskellHaskellThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Haskell.GroovyGroovyThe techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Groovy.ICT encryptionICT encryptionThe conversion of electronic data into a format which is readable only by authorized parties which use key encryption techniques, such as Public Key Infrastructure (PKI) and Secure Socket Layer (SSL).