Quality Engineering Manager

Develop quality standards

• Determine quality standards at each stage of the development process to ensure quality of outputs
• Synthesise user requirements and expectations to determine suitable quality standards for end products
• Determine the suitability of including international standards and best practices in quality standards
• Evaluate suitability of quality matrices
• Oversee the development of user guides on quality standards
• Address issues of non-compliance with quality standards and specifications
• Review appropriateness and suitability of quality standards in the development process and for end products

Develop quality testing processes

• Determine types and variations of quality tests for each phase of the product development process or lifecycle to fulfil business needs and requirements
• Assess objectives of quality tests for feasibility and relevancy to each phase of the development process or lifecycle
• Review steps in the quality test process against test objectives
• Ensure quality testing processes complies with regulatory and other relevant requirements
• Develop quality systems for the organisation

Develop plans to execute quality testing

• Synthesise product performance against user feedback to prioritise quality measures for testing
• Determine quality testing objectives, assumptions and hypotheses
• Determine timelines, test environment, tools and approaches required, work allocation and responsibilities in quality testing
• Review test plans and make refinements to ensure robustness of testing
• Review test scenarios for compliance with established testing procedures and guidelines

Perform quality testing

• Manage the conduct of quality tests across phases of the product development process or lifecycle on quality measures under different operational and usage conditions
• Provide technical inputs on quality gaps to the development team to improve product quality
• Develop quality systems to mitigate or prevent failure from occurring or to enable early detection of failure
• Validate operating and usage conditions in which performance of quality measures drops
• Develop reports documenting quality testing outcomes for the relevant development teams
• Recommend new technologies, tools and infrastructures, as well as practices and changes to processes
• Guide the development of tools to automate quality testing for suitable types of tests
• Evaluate automated test cases and codes for enhancements
• Ensure the conduct of applicable security tests with relevant functional teams
• Manage the resolution of quality issues to ensure achievement of quality standards in an Agile Environment

Optimise quality processes

• Evaluate the efficiency and outcomes of existing quality processes
• Review recommendations to optimise quality testing processes and improve quality systems
• Assess new quality testing processes, practices and tools for implementation to enhance quality systems

Manage people and organisation

• Manage the budget expenditure and allocation across teams and projects
• Monitor and track the team’s achievements and key performance indicators
• Propose new operational plans, including targeted budgets, work allocations and staff forecasts
• Acquire, allocate and optimise the use of resources
• Develop learning roadmaps to support the professional development of the team
• Manage the performance and development process, including providing coaching and development opportunities to maximise the potential of each individual
• Coach team members on Agile practices and values

People Development

Drive employee developmental programmes in alignment to business needs

Governance and Compliance

Establish and control quality expectations in line with organisation directions and selected benchmarks

Development and Implementation

Plan Agile software development processes for software applications development

Development and Implementation

Plan the application development process, program applications and secure features, applying suitable debugging techniques to resolve complex errors

Business Finance

Manage budgeting and forecasting for annual financial and business planning within the business unit

Business and Project Management

Lead the implementation of operational initiatives to enhance business agility

Business and Project Management

Investigate existing business processes, evaluate requirements and define the scope for recommended solutions and programmes

General Management

Manage organisation performance systems across departments

Development and Implementation

Review failure analysis results and implement changes that limit and/or eliminate the causes of failure

Business and Project Management

Conduct project level manpower forecasts to bridge gaps between manpower demand and supply, and facilitate development of recruitment strategies

Business Development

Develop business plans for new opportunities

Stakeholder and Contract Management

Propose strategic initiatives with other organisations based on identification of mutual benefits, and analyse their impact

People Development

Develop performance management programmes

Operations and User Support

Establish metrics and mechanisms to assess network, software or system performance, and determine Infocomm Technology (ICT) infrastructure components and parameters to be enhanced

Business and Project Management

Conceptualise ideas and develop a business model prototype and incubation plan for a new product, creating plans to bring the product to market and enhance its performance

Operations and User Support

Introduce processes, guidelines and technologies to facilitate the management of problems throughout their lifecycle

Business and Project Management

Analyse and develop, review of plans for process improvement and optimisation

Development and Implementation

Develop process validation procedures and evaluate validation results

Business and Project Management

Plan and drive medium scale projects or programmes, including allocating resources to different parts, and engaging stakeholders on the project's progress and outcomes

Development and Implementation

Investigate process drivers of quality, and recommend quality management infrastructure, techniques and tools to facilitate quality optimisation

Design and Architecture

Create a software design blueprint based on a broad design concept, and business and user requirements

Development and Implementation

Define the testing objectives and criteria for success and oversee the testing and follow up processes for software products

Stakeholder and Contract Management

Develop a stakeholder engagement plan and negotiate with stakeholders to arrive at mutually-beneficial arrangements

Strategy Planning and Implementation

Evaluate strategies for critical business functions to ensure plans are realistic and reflect health of business

Business and Project Management

Develop resource allocation plans and implement strategies and policies

Development and Implementation

Define testing objectives, and design a master test plan including a series of systematic test procedures to achieve them