Quality Engineering Manager
The Quality Engineering Manager establishes suitable quality standards at each stage of the development process, and evaluates suitability of matrices to assess quality. He/She determines types and variations of quality tests to fulfil business needs and requirements, as well as ensures that testing processes comply with applicable regulatory and relevant quality testing requirements. He synthesises product performance against user feedback to prioritise quality measures for testing, and manages the conduct of quality tests on quality measures under different operational and usage conditions. He recommends new technologies, tools and infrastructures, practices and changes to processes, as well as guides the automation of quality testing. He works in a team setting and is proficient in programming languages required by the organisation. He is familiar with international quality standards, test automation frameworks and tools, as well as applicable quality testing and analysis tools. The Quality Engineering Manager possesses strong analytical ability with excellent communication and interpersonal skills. He is highly meticulous in nature, curious and is able to work in a dynamic environment.
What Does a Quality Engineering Manager Do?
Key Responsibilities & Tasks
Develop quality standards
- Determine quality standards at each stage of the development process to ensure quality of outputs
- Synthesise user requirements and expectations to determine suitable quality standards for end products
- Determine the suitability of including international standards and best practices in quality standards
- Evaluate suitability of quality matrices
- Oversee the development of user guides on quality standards
- Address issues of non-compliance with quality standards and specifications
- Review appropriateness and suitability of quality standards in the development process and for end products
Develop quality testing processes
- Determine types and variations of quality tests for each phase of the product development process or lifecycle to fulfil business needs and requirements
- Assess objectives of quality tests for feasibility and relevancy to each phase of the development process or lifecycle
- Review steps in the quality test process against test objectives
- Ensure quality testing processes complies with regulatory and other relevant requirements
- Develop quality systems for the organisation
Develop plans to execute quality testing
- Synthesise product performance against user feedback to prioritise quality measures for testing
- Determine quality testing objectives, assumptions and hypotheses
- Determine timelines, test environment, tools and approaches required, work allocation and responsibilities in quality testing
- Review test plans and make refinements to ensure robustness of testing
- Review test scenarios for compliance with established testing procedures and guidelines
Perform quality testing
- Manage the conduct of quality tests across phases of the product development process or lifecycle on quality measures under different operational and usage conditions
- Provide technical inputs on quality gaps to the development team to improve product quality
- Develop quality systems to mitigate or prevent failure from occurring or to enable early detection of failure
- Validate operating and usage conditions in which performance of quality measures drops
- Develop reports documenting quality testing outcomes for the relevant development teams
- Recommend new technologies, tools and infrastructures, as well as practices and changes to processes
- Guide the development of tools to automate quality testing for suitable types of tests
- Evaluate automated test cases and codes for enhancements
- Ensure the conduct of applicable security tests with relevant functional teams
- Manage the resolution of quality issues to ensure achievement of quality standards in an Agile Environment
Optimise quality processes
- Evaluate the efficiency and outcomes of existing quality processes
- Review recommendations to optimise quality testing processes and improve quality systems
- Assess new quality testing processes, practices and tools for implementation to enhance quality systems
Manage people and organisation
- Manage the budget expenditure and allocation across teams and projects
- Monitor and track the team’s achievements and key performance indicators
- Propose new operational plans, including targeted budgets, work allocations and staff forecasts
- Acquire, allocate and optimise the use of resources
- Develop learning roadmaps to support the professional development of the team
- Manage the performance and development process, including providing coaching and development opportunities to maximise the potential of each individual
- Coach team members on Agile practices and values
Do You Have the Skills for This Role?
A Quality Engineering Manager needs 5 core competencies. Here's what's required and at what level.
Must-Have Skills (Advanced)
Communication
AdvancedInteracting with Others
Collaboration
AdvancedInteracting with Others
Problem Solving
AdvancedThinking Critically
Supporting Skills
Influence
IntermediateInteracting with Others
Decision Making
IntermediateThinking Critically
SkillsFuture Skill Levels
3 levelsBasic
Recognise and understand fundamental concepts. Apply skills in routine situations with guidance.
Intermediate
Apply skills in varied situations independently. Analyse problems and adapt approaches as needed.
Advanced
Lead and innovate in complex situations. Evaluate strategies, guide teams, and drive improvements.
Technical Skills & Competencies (TSC) Levels
6 levelsFollow
Carry out routine tasks under close supervision. Follow established procedures and guidelines.
Assist
Perform tasks with some independence. Assist in non-routine situations and apply established techniques.
Apply
Apply skills and knowledge independently in varied situations. Analyse problems and adapt approaches.
Analyse
Analyse complex situations and develop solutions. Guide and mentor junior colleagues.
Strategise
Set strategic direction and drive innovation. Evaluate trade-offs and make high-impact decisions.
Transform
Lead industry transformation. Establish standards, shape policy, and provide expert advisory.
Technical Skills & Competencies
A Quality Engineering Manager requires 26 technical skills at specific proficiency levels.
Learning and Development
Level 5People Development
Drive employee developmental programmes in alignment to business needs
Quality Standards
Level 5Governance and Compliance
Establish and control quality expectations in line with organisation directions and selected benchmarks
Agile Software Development
Level 4Development and Implementation
Plan Agile software development processes for software applications development
Applications Development
Level 4Development and Implementation
Plan the application development process, program applications and secure features, applying suitable debugging techniques to resolve complex errors
Budgeting
Level 4Business Finance
Manage budgeting and forecasting for annual financial and business planning within the business unit
Business Agility
Level 4Business and Project Management
Lead the implementation of operational initiatives to enhance business agility
Business Needs Analysis
Level 4Business and Project Management
Investigate existing business processes, evaluate requirements and define the scope for recommended solutions and programmes
Business Performance Management
Level 4General Management
Manage organisation performance systems across departments
Failure Analysis
Level 4Development and Implementation
Review failure analysis results and implement changes that limit and/or eliminate the causes of failure
Manpower Planning
Level 4Business and Project Management
Conduct project level manpower forecasts to bridge gaps between manpower demand and supply, and facilitate development of recruitment strategies
Networking
Level 4Business Development
Develop business plans for new opportunities
Partnership Management
Level 4Stakeholder and Contract Management
Propose strategic initiatives with other organisations based on identification of mutual benefits, and analyse their impact
People and Performance Management
Level 4People Development
Develop performance management programmes
Performance Management
Level 4Operations and User Support
Establish metrics and mechanisms to assess network, software or system performance, and determine Infocomm Technology (ICT) infrastructure components and parameters to be enhanced
Product Management
Level 4Business and Project Management
Conceptualise ideas and develop a business model prototype and incubation plan for a new product, creating plans to bring the product to market and enhance its performance
Problem Management
Level 4Operations and User Support
Introduce processes, guidelines and technologies to facilitate the management of problems throughout their lifecycle
Process Improvement and Optimisation
Level 4Business and Project Management
Analyse and develop, review of plans for process improvement and optimisation
Process Validation
Level 4Development and Implementation
Develop process validation procedures and evaluate validation results
Project Management
Level 4Business and Project Management
Plan and drive medium scale projects or programmes, including allocating resources to different parts, and engaging stakeholders on the project's progress and outcomes
Quality Engineering
Level 4Development and Implementation
Investigate process drivers of quality, and recommend quality management infrastructure, techniques and tools to facilitate quality optimisation
Software Design
Level 4Design and Architecture
Create a software design blueprint based on a broad design concept, and business and user requirements
Software Testing
Level 4Development and Implementation
Define the testing objectives and criteria for success and oversee the testing and follow up processes for software products
Stakeholder Management
Level 4Stakeholder and Contract Management
Develop a stakeholder engagement plan and negotiate with stakeholders to arrive at mutually-beneficial arrangements
Strategy Implementation
Level 4Strategy Planning and Implementation
Evaluate strategies for critical business functions to ensure plans are realistic and reflect health of business
Strategy Planning
Level 4Business and Project Management
Develop resource allocation plans and implement strategies and policies
Test Planning
Level 4Development and Implementation
Define testing objectives, and design a master test plan including a series of systematic test procedures to achieve them
European Skills Framework
ESCOSkills and knowledge areas required for this occupation based on European classification.
Essential
Optional
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