Quality Engineer
The Quality Engineer identifies user requirements and expectations to inform quality standards for end-products, and analyses product development processes to identify relevant quality standards. He/She incorporates relevant and suitable international standards into product development processes, quality standards and testing processes. He identifies quality-testing types and variations based on business needs and requirements and develops testing processes. He identifies suitable measures of quality for testing, and contributes to the development of test scenarios and plans. He conducts various quality tests, and analyses data to identify operating and usage conditions in which performance of quality measures starts to decline. He also automates quality testing for applicable and suitable tests. He works in a team setting and is proficient in programming languages required by the organisation. He is familiar with international quality standards, test automation frameworks and tools, as well as applicable quality testing and analysis tools. The Quality Engineer possesses strong analytical ability with excellent communication and interpersonal skills. He is highly meticulous in nature, curious and is able to work in a dynamic environment.
What Does a Quality Engineer Do?
Key Responsibilities & Tasks
Develop quality standards
- Analyse product development processes to identify quality standards at each stage of the process
- Identify user requirements and expectations to develop quality standards for end products
- Develop quality standards that incorporates international standards and best practices in quality
- Identify matrices to assess for quality
- Develop user guides on quality standards to define requirements, specifications, guidelines, and characteristics of processes and products
- Analyse compliance level to quality standards and identify areas for change
- Conduct assessments of existing quality standards against evolving user requirements, business needs and regulatory changes
Develop quality testing processes
- Identify quality testing types and variations for each phase of the product development process or lifecycle based on business needs and requirements
- Identify objectives of quality tests for each phase of the development process or lifecycle
- Outline steps in the quality test process required to achieve test objectives
- Identify applicable and relevant international standards and practices
- Develop quality testing processes for each phase of the development process or lifecycle
Develop plans to execute quality testing
- Identify suitable quality measures for testing based on product attributes valued most by users
- Develop test plans
- Develop quality testing approaches and steps to satisfy test objectives
- Create test scenarios that complies with established testing procedures and guidelines
- Work with relevant teams to plan for quality testing based on established testing procedures and guidelines
Perform quality testing
- Conduct quality tests across phases of the product development process or lifecycle to assess performance of quality measures under different operational and usage conditions
- Analyse data from quality tests to determine optimal operational and usage conditions
- Utilise tools to test and analyse factors leading to failure of quality standards
- Identify operating and usage conditions in which performance of quality measures drops
- Document quality testing outcomes
- Provide suggestions to improve performance of quality measures
- Develop tools to automate quality testing for suitable types of tests
- Implement automated test cases and codes for quality testing
- Conduct applicable security testing with relevant functional teams
- Address quality issues and impediments to achieving quality standards in an Agile environment
Optimise quality processes
- Identify opportunities to optimise time and cost spent on system quality processes
- Propose improvements to optimise quality testing process and improve the quality systems
- Conduct research on industry best practices and new methodologies, practices and tools to optimise quality processes
Do You Have the Skills for This Role?
A Quality Engineer needs 5 core competencies. Here's what's required and at what level.
Supporting Skills
Problem Solving
IntermediateThinking Critically
Communication
BasicInteracting with Others
Collaboration
BasicInteracting with Others
Decision Making
BasicThinking Critically
Digital Fluency
IntermediateStaying Relevant
SkillsFuture Skill Levels
3 levelsBasic
Recognise and understand fundamental concepts. Apply skills in routine situations with guidance.
Intermediate
Apply skills in varied situations independently. Analyse problems and adapt approaches as needed.
Advanced
Lead and innovate in complex situations. Evaluate strategies, guide teams, and drive improvements.
Technical Skills & Competencies (TSC) Levels
6 levelsFollow
Carry out routine tasks under close supervision. Follow established procedures and guidelines.
Assist
Perform tasks with some independence. Assist in non-routine situations and apply established techniques.
Apply
Apply skills and knowledge independently in varied situations. Analyse problems and adapt approaches.
Analyse
Analyse complex situations and develop solutions. Guide and mentor junior colleagues.
Strategise
Set strategic direction and drive innovation. Evaluate trade-offs and make high-impact decisions.
Transform
Lead industry transformation. Establish standards, shape policy, and provide expert advisory.
Technical Skills & Competencies
A Quality Engineer requires 19 technical skills at specific proficiency levels.
Quality Engineering
Level 4Development and Implementation
Investigate process drivers of quality, and recommend quality management infrastructure, techniques and tools to facilitate quality optimisation
Quality Standards
Level 4Governance and Compliance
Assess existing quality standards and align processes and activities with IT product and service quality expectations
Agile Software Development
Level 3Development and Implementation
Adopt Agile software development methodologies to develop, improve and deploy software applications
Applications Development
Level 3Development and Implementation
Develop basic applications with secure features, run routine application tests, and conduct debugging to resolve errors
Budgeting
Level 3Business Finance
Prepare business unit’s operational budgets
Business Needs Analysis
Level 3Business and Project Management
Elicit and analyse business requirements from key stakeholders and assess relevant solutions and their potential impact
Business Performance Management
Level 3General Management
Monitor performance of the department
Failure Analysis
Level 3Development and Implementation
Implement failure analysis to determine if defect is caused by electrical or physical failure
Networking
Level 3Business Development
Identify and analyse business opportunities
Partnership Management
Level 3Stakeholder and Contract Management
Support the development and coordination of partnerships with external stakeholders and organisations
Problem Management
Level 3Operations and User Support
Handle specific problems from diagnosis and prioritisation to the identification and implementation of solutions
Process Improvement and Optimisation
Level 3Business and Project Management
Identify and Implement the adoption of process improvement and optimisation methods
Process Validation
Level 3Development and Implementation
Evaluate data to establish whether processes are reproducible and capable of consistently delivering quality products
Project Management
Level 3Business and Project Management
Oversee small projects or programmes, managing timelines, resources, risks and stakeholdersOversee small projects or programmes, managing timelines, resources, risks and stakeholders
Software Design
Level 3Design and Architecture
Design simple software components, assessing functionality of different elements, and produce design documentation
Software Testing
Level 3Development and Implementation
Design test scenarios and implement new or complex tests, investigating issues or gaps between actual and expected results
Stakeholder Management
Level 3Stakeholder and Contract Management
Serve as the organisation's main contact point for stakeholder communications, clarifying responsibilities among stakholders, and engaging them to align expectations
Strategy Implementation
Level 3Strategy Planning and Implementation
Analyse strategies for critical business functions to ensure plans are within risk mitigation factors
Test Planning
Level 3Development and Implementation
Determine requirements and develop a phase test plan, identifying optimal schedules and means for executing test scripts
European Skills Framework
ESCOSkills and knowledge areas required for this occupation based on European classification.
Essential
Optional
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