Infrastructure Engineer
The Infrastructure Engineer is responsible for the implementation, testing, optimisation and virtualisation of infrastructure across on-premise, cloud and network infrastructure. He/She performs activities pertaining to infrastructure deployment and performance to ensure delivery of infrastructure solutions in alignment with service standards. He oversees major maintenance and troubleshooting issues, and is responsible for executing upgrades to infrastructure systems. He is familiar with various types of infrastructure systems and platforms, including networks, servers, systems and applications. The Infrastructure Engineer takes a critical and methodical approach towards implementing infrastructure projects performance monitoring. He also maintains high standards of quality and collaborates with team members to resolve complex issues.
What Does a Infrastructure Engineer Do?
Key Responsibilities & Tasks
Oversee infrastructure deployment
- Assist in the design and implementation of infrastructure solutions across on-premise and cloud infrastructure that adhere to current architecture standards
- Evaluate the feasibility of integrating or adopting emerging cloud and infrastructure technologies
- Lead the testing of implemented infrastructure solutions to ensure requirements are met
- Manage the integration of third-party technologies into cloud infrastructure
- Develop documentation on administration, installation, configuration and troubleshooting
- Develop system and service deployment scripts
- Conduct technical analysis of complex software, hardware and infrastructure equipment
- Oversee adherence to security requirements for infrastructure operations
Optimise infrastructure performance and systems
- Monitor metrics for performance, reliability, availability, security and billing of infrastructure systems to proactively right-size infrastructure load
- Analyse and present findings on infrastructure capabilities and limitations
- Tune infrastructure and cloud systems to ensure optimal performance
- Conduct technical analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
- Support initiatives to improve the infrastructure systems and service delivery through automation and virtualisation
- Develop reports on performance, reliability and availability of infrastructure systems by review of service uptime, utilisation and throughput
Resolve infrastructure-related incidents
- Resolve escalated or major issues relating to infrastructure operations
- Simulate user problems to perform end-to-end diagnosis for infrastructure incidents
- Assist senior management in disaster recovery planning and testing
- Implement improvements to infrastructure resolution methods and techniques
- Maintain controls and documentation to ensure compliance with audit requirements
- Analyse audit trails to detect systematic security violations related to infrastructure
- Oversee compliance to procedures and policies for infrastructure-related incidents
- Guide and/or train teams to resolve infrastructure-related incidents
Manage infrastructure upgrades
- Identify key infrastructure operations issues and maintenance priorities
- Manage the implementation of agreed infrastructure change requests and maintenance routines
- Organise schedules for planned maintenance and system back-up processes
- Oversee improvements to maintenance capability by using automation for upgrades, enterprise back-up and storage
Do You Have the Skills for This Role?
A Infrastructure Engineer needs 5 core competencies. Here's what's required and at what level.
Must-Have Skills (Advanced)
Problem Solving
AdvancedThinking Critically
Supporting Skills
Customer Orientation
IntermediateInteracting with Others
Self Management
IntermediateStaying Relevant
Collaboration
BasicInteracting with Others
Sense Making
IntermediateThinking Critically
SkillsFuture Skill Levels
3 levelsBasic
Recognise and understand fundamental concepts. Apply skills in routine situations with guidance.
Intermediate
Apply skills in varied situations independently. Analyse problems and adapt approaches as needed.
Advanced
Lead and innovate in complex situations. Evaluate strategies, guide teams, and drive improvements.
Technical Skills & Competencies (TSC) Levels
6 levelsFollow
Carry out routine tasks under close supervision. Follow established procedures and guidelines.
Assist
Perform tasks with some independence. Assist in non-routine situations and apply established techniques.
Apply
Apply skills and knowledge independently in varied situations. Analyse problems and adapt approaches.
Analyse
Analyse complex situations and develop solutions. Guide and mentor junior colleagues.
Strategise
Set strategic direction and drive innovation. Evaluate trade-offs and make high-impact decisions.
Transform
Lead industry transformation. Establish standards, shape policy, and provide expert advisory.
Technical Skills & Competencies
A Infrastructure Engineer requires 32 technical skills at specific proficiency levels.
Applications Integration
Level 4Development and Implementation
Oversee end-to-end process of application integration, determining suitable middleware and testing procedures and resolving issues that arise
Business Innovation
Level 4Business and Project Management
Explore opportunities for business innovation and reform, and lead the implementation of innovative business initiatives
Cloud Computing
Level 4Development and Implementation
Develop plans to implement cloud solutions
Cyber and Data Breach Incident Management
Level 4Operations and User Support
Develop incident management procedures and synthesise incident-related analyses to distil key insights, resolve incidents and establish mitigating and preventive solutions
Emerging Technology Synthesis
Level 4Business and Project Management
Evaluate new and emerging technology and trends against the organisational needs and processes
Infrastructure Deployment
Level 4Development and Implementation
Lead large-scale installation projects, involving deployment, decommissioning and coordination of multiple hardware and software deployment plans
Infrastructure Design
Level 4Design and Architecture
Define and deliver technical and conceptual visualisation of IT infrastructure components and features
Infrastructure Support
Level 4Operations and User Support
Develop plans and retain accountability for maximising service quality, speed and availability in infrastructure administration and support activities
Network Security
Level 4Development and Implementation
Manage network security throughout a network
Performance Management
Level 4Operations and User Support
Establish metrics and mechanisms to assess network, software or system performance, and determine Infocomm Technology (ICT) infrastructure components and parameters to be enhanced
Quality Engineering
Level 4Development and Implementation
Investigate process drivers of quality, and recommend quality management infrastructure, techniques and tools to facilitate quality optimisation
Solution Architecture
Level 4Design and Architecture
Develop a solution architecture and prepare a technical blueprint for a given area, demonstrating how the solution addresses requirements
Vendor Management
Level 4General Management
Develop and sustain vendor relationships and manage vendors’ performance
Budgeting
Level 3Business Finance
Prepare business unit’s operational budgets
Business Environment Analysis
Level 3Business and Project Management
Utilise research instruments, quantitative and qualitative data to gather information on the business environment, evaluate data to draw out meaningful inferences that impact the organisation's market positioning and provide feedback to management
Business Needs Analysis
Level 3Business and Project Management
Elicit and analyse business requirements from key stakeholders and assess relevant solutions and their potential impact
Business Requirements Mapping
Level 3Business and Project Management
Analyse relevant information from stakeholders and map business requirements to existing processes to identify gaps and/or opportunities
Business Risk Management
Level 3Business and Project Management
Identify risks and their business impact and propose measures to manage risks
Change Management
Level 3Business and Project Management
Apply change control procedures in work processes, assess impact of change and develop communications to prepare stakeholders for the change
Configuration Tracking
Level 3Development and Implementation
Develop and update a configuration management plan, determining systems and techniques to track changes and revisions
Contract Management
Level 3Stakeholder and Contract Management
Prepare drafts of contracts and agreements, monitor vendor performance and resolve minor contractual issues on an operational level
Network Administration and Maintenance
Level 3Operations and User Support
Review, optimise and align network performance with business needs, and program basic rules into Software-Defined Networking (SDN) applications
Network Configuration
Level 3Development and Implementation
Implement and configure servers and devices in line with network blueprint, and manage user network access
Partnership Management
Level 3Stakeholder and Contract Management
Support the development and coordination of partnerships with external stakeholders and organisations
Problem Management
Level 3Operations and User Support
Handle specific problems from diagnosis and prioritisation to the identification and implementation of solutions
Process Improvement and Optimisation
Level 3Business and Project Management
Identify and Implement the adoption of process improvement and optimisation methods
Procurement
Level 3Stakeholder and Contract Management
Prepare Requests for Proposals (RFP), and assess them against selection criteria and technical specifications, implementing security due diligence review in the vendor selection process
Security Administration
Level 3Operations and User Support
Administer, configure and troubleshoot security programmes and mechanisms, and analyse impact of patches and updates on system and networks
Service Level Management
Level 3Stakeholder and Contract Management
Monitor service levels, review and report service delivery deviations
Software Configuration
Level 3Development and Implementation
Identify appropriate scripts and tools, and configure software products to run effectively on various platforms
Stakeholder Management
Level 3Stakeholder and Contract Management
Serve as the organisation's main contact point for stakeholder communications, clarifying responsibilities among stakholders, and engaging them to align expectations
Test Planning
Level 3Development and Implementation
Determine requirements and develop a phase test plan, identifying optimal schedules and means for executing test scripts
European Skills Framework
ESCOSkills and knowledge areas required for this occupation based on European classification.
Essential
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