Head of Quality

Manage the organisation’s quality strategy

• Formulate quality strategies to address all phases of product development
• Develop governance frameworks for managing quality and test automation
• Review quality management policies and standards to ensure compliance with regulatory requirements and international standards
• Drive the application of new technologies, compliance and security standards
• Act as the organisation’s advocate for quality and excellence
• Anticipate new quality tests required based on organisational strategy and product development trends
• Develop roadmaps for the implementation of Agile methodologies and practices in a quality testing function

Develop quality standards

• Define the approach and procedures in the identification, selection and assessment of quality standards for implementation
• Advise on the selection of quality standards to ensure quality of outputs at each stage of the process
• Align quality standards with best practices, industry standards and organisational goals
• Establish processes and mechanisms to inspect and report quality issues
• Develop policies and procedures for documentation of end-user experience
• Formulate the approach to review and enhance organisational quality standards
• Approve new solutions, best practices, design approaches and technologies in quality management

Perform quality testing

• Lead the design and implementation of quality and quality assurance testing frameworks, procedures, test infrastructure and tools
• Oversee the execution of quality and quality assurance testing including end-user experience tests
• Provide technical inputs on approaches and conduct of quality testing
• Advise on recommend solutions to resolve significant quality lapses
• Drive the achievement of higher quality standards
• Evaluate outcomes of quality test reports to determine product approval
• Advise on the development of automated test cases and codes for applicable types of quality tests
• Develop guidelines on the selection of quality tests to automate and the implementation of automated quality tests

Optimise quality processes

• Drive continuous improvement in quality and quality assurance testing processes
• Develop sustainable quality and quality assurance testing processes
• Endorse improvements to optimise quality and quality assurance testing processes
• Establish quality improvement programs to detect, address and prevent quality issues in processes
• Secure buy-in for new investments in quality and quality assurance testing tools to enhance testing performance

Manage people and organisation

• Review operational strategies, policies and targets across teams and projects
• Develop strategies for resource planning and utilisation
• Review the utilisation of resources
• Oversee the development of learning roadmaps for teams and functions
• Establish performance indicators to benchmark effectiveness of learning and development programmes against best practices
• Implement succession planning initiatives for key management positions
• Establish roles and responsibility of the quality testing function in an Agile environment

People Development

Mentor successors, support organisational learning and develop and engage employees to develop a strong organisational base

Governance and Compliance

Review organisation’s quality guidelines against emerging trends and industry best practices, ensuring alignment with company values and objectives

Design and Architecture

Inspire new and innovative software design ideas, and align design principles and parameters with current and future needs

Development and Implementation

Lead Agile software development processes and ensure end-to-end management of processes for seamless development, deployment and delivery of software applications

Development and Implementation

Lead large-scale or business-critical application development projects and explore the incorporation of analytics and advanced capabilities to enhance the application

Business Finance

Develop long-term financial plans and budget requirements

Business and Project Management

Adapt overall processes and create a working environment of business agility

Business and Project Management

Lead comprehensive analysis to understand underlying drivers and present a compelling business case for proposed IT solutions

General Management

Formulate organisational performance systems and key performance indicators in alignment with organisation’s vision, mission and values

Development and Implementation

Initiate failure analysis projects to improve organisation’s objectives

Business and Project Management

Formulate organisational manpower plans to bridge gaps between manpower demand and supply based on current and projected needs of the organisation

Business Development

Implementing strategies to capitalise on new business opportunities

Stakeholder and Contract Management

Evaluate and drive inter-organisational initiatives, and negotiate strategic information exchange with key partners

People Development

Establish organisation-wide performance management strategies

Operations and User Support

Evaluate and integrate new mechanisms and technology, and leverage analytics to optimise performance data, and determine implications of performance levels reported

Business and Project Management

Anticipate future industry trends, and define the product incubation strategy and business model

Operations and User Support

Establish problem management strategies, protocols, and mechanisms to guide the prevention, resolution and minimisation of problems and their effects

Business and Project Management

Devise strategies for the adoption of improvements and optimisation of processes

Development and Implementation

Formulate process validation strategies to ensure quality integrated systems across the manufacturing process chain

Business and Project Management

Lead end-to-end management of large programmes or multiple projects concurrently, coordinating project interdependencies

Development and Implementation

Establish quality benchmark standards and drive organisational commitment to ongoing quality through regular review of Quality Assurance (QA) audit results

Development and Implementation

Develop quality-related infrastructure and practices, as well as new techniques, tools and control systems, to drive high quality products and processes

Stakeholder and Contract Management

Define a strategic stakeholder management roadmap, and lead critical discussions and negotiations, addressing escalated issues or problems encountered

Business and Project Management

Formulate the strategies and policies that are forward- looking and focuses on bottom line results

Development and Implementation

Develop a test strategy, and establish testing policies, guidelines and metrics according to internal and external standards

Development and Implementation

Define the testing objectives and criteria for success and oversee the testing and follow up processes for software products