Data Protection Officer

Ensure organisation’s compliance to Personal Data Protection Act (PDPA)

• Develop a Data Protection Management Programme (DPMP) to ensure organisation’s compliance to PDPA
• Assess data protection audit findings and recommendations to introduce changes to ensure continued compliance with PDPA
• Evaluate the organisation’s data lifecycle and data processing activities to determine compliance and gaps in data protection
• Provide updates on data protection compliance to senior management
• Create roadmaps to implement new requirements of data protection regulations
• Monitor the handling of personal data across the organisation
• Oversee the maintenance of records required to demonstrate data protection compliance

Manage risks associated with collection, use, disclosure and storage of personal data

• Conduct Data Protection and Impact Assessments (DPIA) to identify, assess and address business risks, based on the organisation’s functions, needs and processes
• Propose measures to manage risks associated with the collection, use, disclosure and storage of personal data
• Act as the organisation’s liaison for laws and guidelines concerning data collection and usage
• Propose cloud and on-site storage practices that ensure the protection of data from threats

Manage data breaches

• Oversee the conduct of simulation exercises to test the data breach response plans to ensure operational readiness
• Conduct in-depth assessment of the data breaches to mitigate and address risks
• Report data breaches to regulatory authorities and senior management
• Consult with key departments in the event of PDPA breaches
• Conduct investigations into data protection breach incidents

Drive awareness of PDPA requirements in the organisation

• Develop training programmes to educate staff on personal data protection policies and processes
• Oversee activities to foster personal data protection awareness within the organisation
• Foster a culture of personal data protection within the organisation
• Ensure employees are aware of their roles and responsibilities in managing data breaches
• Oversee the implementation and efficiency of the due diligence policies and frameworks across the organisation

Handle queries, complaints and disputes on the organisation’s management of personal data

• Act as the organisation’s key point of contact with PDPA regulatory authorities and to data subjects when exercising their individual data rights
• Analyse complaints relating to the organisation’s management of personal data and respond with remedial action
• Provide advice on data protection, privacy and compliance
• Maintain oversight over access and correction requests to personal data
• Propose and implement measures to safeguard data based on the vulnerability and criticality of the types of data sources

Advise on data innovation projects in the organisation

• Ensure a balanced approach in resolving data protection and data innovation issues
• Participate in data innovation projects to provide guidance on regulatory and compliance requirements
• Act as the organisation’s subject matter expert in data protection matters
• Ensure compliance with the PDPA and other regulations when sharing data
• Act as a liaison for data protection and privacy during the entire data-related product development lifecycle

Manage people and organisation

• Manage the budget expenditure and allocation across teams and projects
• Monitor and track the team’s achievements and key performance indicators
• Propose new operational plans, including targeted budgets, work allocations and staff forecasts
• Acquire, allocate and optimise the use of resources
• Develop learning roadmaps to support the professional development of the team
• Manage the performance and development process, including providing coaching and development opportunities to maximise the potential of each individual

Governance and Compliance

Develop organisation practices and standards for handling data throughout their lifecycle, resolve breaches, and oversee transfer of data between organisations

Business and Project Management

Lead end-to-end management of large programmes or multiple projects concurrently, coordinating project interdependencies

Governance and Compliance

Develop and enhance compliance processes based on an evaluation of gaps in business and IT operations

Business Finance

Manage budgeting and forecasting for annual financial and business planning within the business unit

Business and Project Management

Lead the implementation of operational initiatives to enhance business agility

Business Development

Participating in negotiations

General Management

Manage organisation performance systems across departments

Business and Project Management

Assess current and potential risks within a defined functional area, and develop risk countermeasures and contingency plans

Business and Project Management

Manage crisis situations

Operations and User Support

Develop incident management procedures and synthesise incident-related analyses to distil key insights, resolve incidents and establish mitigating and preventive solutions

Governance and Compliance

Analyse unethical practices and apply ethical decision-making models and strategies to address ethical dilemmas and issues

Governance and Compliance

Develop the organisation’s Data Protection Management Programme (DPMP) in accordance with legal requirements

Governance and Compliance

Assess the value data assets to achieve organisational and business goals

Design and Architecture

Facilitate and guide stakeholders to apply design thinking methodologies and processes for the organisation

Governance and Compliance

Review current practices of performing IT-related activities, and propose revisions to service standards and protocols

People Development

Support employees to develop their skills and facilitate learning opportunities and coaching junior management employees

Business and Project Management

Conduct project level manpower forecasts to bridge gaps between manpower demand and supply, and facilitate development of recruitment strategies

Business Development

Develop business plans for new opportunities

People Development

Develop performance management programmes

Stakeholder and Contract Management

Develop a stakeholder engagement plan and negotiate with stakeholders to arrive at mutually-beneficial arrangements

Business and Project Management

Develop resource allocation plans and implement strategies and policies

Strategy Planning and Implementation

Analyse strategies for critical business functions to ensure plans are within risk mitigation factors