What skills does an Associate Operations Centre Support Engineer need?

A Associate Operations Centre Support Engineer requires 4 core competencies including Communication, Collaboration, Problem Solving, plus 11 technical skills.

Will AI replace Associate Operations Centre Support Engineer jobs?

The AI disruption score for Associate Operations Centre Support Engineer is 23/100. This role has relatively low AI disruption risk. Workers should focus on developing skills AI cannot easily replicate.

Infocomm TechnologyOperations and Support

Associate Operations Centre Support Engineer

The Associate Operations Centre Support Engineer is responsible for monitoring and identifying incidents in hardware and software components across the organisation. He/She analyses problems, performs troubleshooting and incident response on the system. He is also responsible for maintaining technical and systems documentation. He works in a team setting and is proficient in database systems, network and infrastructure, and monitoring tools and techniques required by the organisation. He is also familiar with the relevant software platforms on which the solutions are deployed. The Associate Operations Centre Support Engineer has strong critical thinking skills to identify issues, and is passionate about analysing and resolving problems, and addressing technical challenges.

What Does a Associate Operations Centre Support Engineer Do?

Key Responsibilities & Tasks

Monitor systems performance

Monitor performance and capacity of computer systems to ensure stable operations
Identify issues, alerts, or malfunctions in software and/or hardware components
Gather data for network health check reports for software and hardware teams
Prepare and document system health check documents for software and hardware teams

Resolve network-related incidents

Identify and respond to network-related incidents
Adhere to organisational policies, procedures and protocols when resolving network-related incidents
Administer service requests
Escalate unresolved network-related incidents

Oversee service level agreements and service improvements

Assist in developing service-level objectives and targets
Maintain log of service level performance metrics
Suggest improvements for procedures and controls to enhance performance and client satisfaction
Identify recurring incidents and potential issues for senior management

Do You Have the Skills for This Role?

A Associate Operations Centre Support Engineer needs 4 core competencies. Here's what's required and at what level.

Supporting Skills

Communication

Basic

Interacting with Others

Collaboration

Basic

Interacting with Others

Problem Solving

Basic

Thinking Critically

Customer Orientation

Basic

Interacting with Others

SkillsFuture Skill Levels

3 levels

Basic

Recognise and understand fundamental concepts. Apply skills in routine situations with guidance.

Intermediate

Apply skills in varied situations independently. Analyse problems and adapt approaches as needed.

Advanced

Lead and innovate in complex situations. Evaluate strategies, guide teams, and drive improvements.

Technical Skills & Competencies (TSC) Levels

6 levels

Carry out routine tasks under close supervision. Follow established procedures and guidelines.

Assist

Perform tasks with some independence. Assist in non-routine situations and apply established techniques.

Apply

Apply skills and knowledge independently in varied situations. Analyse problems and adapt approaches.

Analyse

Analyse complex situations and develop solutions. Guide and mentor junior colleagues.

Strategise

Set strategic direction and drive innovation. Evaluate trade-offs and make high-impact decisions.

Transform

Lead industry transformation. Establish standards, shape policy, and provide expert advisory.

Technical Skills & Competencies

A Associate Operations Centre Support Engineer requires 11 technical skills at specific proficiency levels.

Process Improvement and Optimisation

Level 3

Business and Project Management

Identify and Implement the adoption of process improvement and optimisation methods

Project Management

Level 3

Business and Project Management

Oversee small projects or programmes, managing timelines, resources, risks and stakeholdersOversee small projects or programmes, managing timelines, resources, risks and stakeholders

Service Level Management

Level 3

Stakeholder and Contract Management

Monitor service levels, review and report service delivery deviations

Stakeholder Management

Level 3

Stakeholder and Contract Management

Serve as the organisation's main contact point for stakeholder communications, clarifying responsibilities among stakholders, and engaging them to align expectations

Business Needs Analysis

Level 2

Business and Project Management

Document business requirements and identify basic needs as well as potential solutions

Configuration Tracking

Level 2

Development and Implementation

Verify accuracy, completeness and currency of information in configuration logs and review unauthorised changes, diversions or inappropriate use of software assets

Cyber and Data Breach Incident Management

Level 2

Operations and User Support

Provide real-time incident and status reporting, and identify affected systems and user groups

Data Centre Facilities Management

Level 2

Operations and User Support

Maintain required performance and security levels of data centre hardware and facility systems, and conduct routine installation or decommissioning of equipment

Infrastructure Support

Level 2

Operations and User Support

Analyse issues or incidents encountered by users and conduct troubleshooting, and roll out upgrades

IT Asset Management

Level 2

Operations and User Support

Procure and categorise IT assets across different lifecycle stages, and monitor IT asset levels regularly

Procurement

Level 2

Stakeholder and Contract Management

Conduct research and simple quality, risk and security checks on IT vendors, preparing draft documents and materials required in the procurement process