Associate Infrastructure Support Engineer
The Associate Infrastructure Engineer assists with infrastructure deployment and maintenance. He/She supports the configuration and integration of infrastructure, and acts as a liaison with third-party vendors. He assists with technical infrastructure performance analysis to identify problems and risks, makes improvement recommendations and supports implementation of preventive solutions. He troubleshoots infrastructure problems and incidents and takes appropriate corrective action where possible, in accordance to procedures, processes and quality standards. He possesses knowledge of and is willing to gain experience across multiple infrastructure platforms and systems. The Associate Infrastructure Engineer displays a natural curiosity for investigating issues and applying an analytical approach to solutions development and implementation. He has effective interpersonal skills to work well with internal and external stakeholders.
What Does a Associate Infrastructure Support Engineer Do?
Key Responsibilities & Tasks
Oversee infrastructure deployment
- Assist in the configuration of infrastructure such as computer hardware, systems software, and applications software
- Assist with infrastructure testing and implementation
- Research emerging cloud and infrastructure technologies
- Assist with piloting of new tools, technologies, and/or processes
- Coordinate with third-party vendors for integration of cloud technologies
- Execute infrastructure operations activities and installation of infrastructure systems according to design specifications
- Adhere to security requirements and report security issues with infrastructure
Optimise infrastructure performance and systems
- Collate performance and data performance statistics for capacity planning and reporting of existing infrastructure
- Monitor infrastructure traffic and performance in accordance with defined operational metrics
- Assist in infrastructure capacity workload modelling and availability analysis
- Maintain documentation of infrastructure operations activities, maintenance procedures and tests, and infrastructure optimisation
Resolve infrastructure-related incidents
- Troubleshoot escalated server, storage and maintenance issues
- Simulate user problems to resolve operating difficulties
- Suggest improvements to infrastructure resolution methods and techniques
- Monitor compliance to procedures and policies for infrastructure-related incidents
Manage infrastructure upgrades
- Assist with the implementation of agreed infrastructure changes and maintenance routines
- Document infrastructure change requests and maintenance routines
- Coordinate planned maintenance and system back-up processes
Do You Have the Skills for This Role?
A Associate Infrastructure Support Engineer needs 5 core competencies. Here's what's required and at what level.
Supporting Skills
Customer Orientation
BasicInteracting with Others
Problem Solving
IntermediateThinking Critically
Self Management
BasicStaying Relevant
Collaboration
BasicInteracting with Others
Sense Making
BasicThinking Critically
SkillsFuture Skill Levels
3 levelsBasic
Recognise and understand fundamental concepts. Apply skills in routine situations with guidance.
Intermediate
Apply skills in varied situations independently. Analyse problems and adapt approaches as needed.
Advanced
Lead and innovate in complex situations. Evaluate strategies, guide teams, and drive improvements.
Technical Skills & Competencies (TSC) Levels
6 levelsFollow
Carry out routine tasks under close supervision. Follow established procedures and guidelines.
Assist
Perform tasks with some independence. Assist in non-routine situations and apply established techniques.
Apply
Apply skills and knowledge independently in varied situations. Analyse problems and adapt approaches.
Analyse
Analyse complex situations and develop solutions. Guide and mentor junior colleagues.
Strategise
Set strategic direction and drive innovation. Evaluate trade-offs and make high-impact decisions.
Transform
Lead industry transformation. Establish standards, shape policy, and provide expert advisory.
Technical Skills & Competencies
A Associate Infrastructure Support Engineer requires 21 technical skills at specific proficiency levels.
Cloud Computing
Level 3Development and Implementation
Deploy cloud solutions and resolve cloud integration issues
Cyber and Data Breach Incident Management
Level 3Operations and User Support
Troubleshoot incidents, escalate alerts to relevant stakeholder, and analyse root causes and implications of incidents
Emerging Technology Synthesis
Level 3Business and Project Management
Conduct research and identify opportunities for new and emerging technology to support the business
Infrastructure Design
Level 3Design and Architecture
Translate a broader infrastructure blueprint into technical specifications and develop prototypes for simple infrastructure components
Network Security
Level 3Development and Implementation
Install, configure and test network security
Problem Management
Level 3Operations and User Support
Handle specific problems from diagnosis and prioritisation to the identification and implementation of solutions
Process Improvement and Optimisation
Level 3Business and Project Management
Identify and Implement the adoption of process improvement and optimisation methods
Project Management
Level 3Business and Project Management
Oversee small projects or programmes, managing timelines, resources, risks and stakeholdersOversee small projects or programmes, managing timelines, resources, risks and stakeholders
Service Level Management
Level 3Stakeholder and Contract Management
Monitor service levels, review and report service delivery deviations
Vendor Management
Level 3General Management
Monitor vendors’ performance and resolve contractual issues
Business Environment Analysis
Level 2Business and Project Management
Utilise a range of data sources to analyse information to derive business environmental patterns and produce reports to present findings
Business Needs Analysis
Level 2Business and Project Management
Document business requirements and identify basic needs as well as potential solutions
Data Analytics
Level 2Business Development
Identify underlying trends and patterns in business data using statistical and computational techniques and tools.
Infrastructure Deployment
Level 2Development and Implementation
Deploy, deactivate and decommission infrastructure components, verify performance through installation tests, and resolve basic infrastructure deployment issues
Infrastructure Support
Level 2Operations and User Support
Analyse issues or incidents encountered by users and conduct troubleshooting, and roll out upgrades
IT Asset Management
Level 2Operations and User Support
Procure and categorise IT assets across different lifecycle stages, and monitor IT asset levels regularly
Network Administration and Maintenance
Level 2Operations and User Support
Monitor network performance, investigate and resolve network faults or downtime
Network Configuration
Level 2Development and Implementation
Perform basic configuration of network components and monitor user network access
Procurement
Level 2Stakeholder and Contract Management
Conduct research and simple quality, risk and security checks on IT vendors, preparing draft documents and materials required in the procurement process
Stakeholder Management
Level 2Stakeholder and Contract Management
Identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on a day-to-day basis
Test Planning
Level 2Development and Implementation
Identify and document the basic tools, testware, resources and processes to carry out required tests
European Skills Framework
ESCOSkills and knowledge areas required for this occupation based on European classification.
Essential
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