Associate Database Support Engineer
The Associate Database Support Engineer identifies, tests and deploys all database technologies and support tools. He/She ensures system improvements are successfully implemented and is responsible for verifying all data to be entered into database meets set standards and requirements as well as installing, configuring and maintaining the database infrastructure within assigned span-of-control. He assists in project planning by establishing work plans, estimates, milestones and schedules. He is required to be on standby with on-call availability to resolve database related incidents. He works in a team setting and is proficient in database administration, database management-related tools and techniques. He is also familiar with the relevant software platforms on which the database is deployed. The Associate Database Support Engineer is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.
What Does a Associate Database Support Engineer Do?
Key Responsibilities & Tasks
Oversee service level agreements and service improvements
- Assist in developing service-level objectives and targets
- Maintain log of service level performance metrics
- Suggest improvements for procedures and controls to enhance performance and client satisfaction
- Identify recurring incidents and potential issues for senior management
Oversee database administration
- Maintain development, production and multiple testing environments
- Assist in upgrades of databases, new structures or elements
- Assist in installation, configuration and maintenance of database management systems software
- Implement database back-up and recovery procedures
Design and develop new database
- Assist in business needs analysis for database design
- Assist with testing of new database procedures and protocols
- Assist in establishing database system flows
- Maintain data documentation and metadata models
- Code, edit and install stored procedures and functions for accessing, maintaining and populating databases
Optimise database performance
- Perform ongoing optimisation of database components to ensure availability, reliability, scalability, and security
- Assist with database audits and maintenance activities
- Maintain documentation of database optimisation activities
- Track key operational metrics, performance, utilisation, throughput and capacity for reporting
- Ensure optimal database performance and availability
Resolve database incidents
- Identify and resolve database issues
- Determines appropriate course of action for resolving database issues, identify and mitigate risks
- Escalate unresolved database issues
- Ensure adherence to organisational database procedures, policies and protocols
Manage database security
- Implement database security and data integrity controls
- Control privileges and permissions to database users
- Adhere to information security policies, procedures and protocols in all tasks
Do You Have the Skills for This Role?
A Associate Database Support Engineer needs 4 core competencies. Here's what's required and at what level.
Supporting Skills
Communication
BasicInteracting with Others
Collaboration
BasicInteracting with Others
Problem Solving
BasicThinking Critically
Customer Orientation
BasicInteracting with Others
SkillsFuture Skill Levels
3 levelsBasic
Recognise and understand fundamental concepts. Apply skills in routine situations with guidance.
Intermediate
Apply skills in varied situations independently. Analyse problems and adapt approaches as needed.
Advanced
Lead and innovate in complex situations. Evaluate strategies, guide teams, and drive improvements.
Technical Skills & Competencies (TSC) Levels
6 levelsFollow
Carry out routine tasks under close supervision. Follow established procedures and guidelines.
Assist
Perform tasks with some independence. Assist in non-routine situations and apply established techniques.
Apply
Apply skills and knowledge independently in varied situations. Analyse problems and adapt approaches.
Analyse
Analyse complex situations and develop solutions. Guide and mentor junior colleagues.
Strategise
Set strategic direction and drive innovation. Evaluate trade-offs and make high-impact decisions.
Transform
Lead industry transformation. Establish standards, shape policy, and provide expert advisory.
Technical Skills & Competencies
A Associate Database Support Engineer requires 15 technical skills at specific proficiency levels.
Data Migration
Level 3Operations and User Support
Prepare data and perform manual or automated data migration, troubleshoot database errors faced, and validate migrated data post-migration to ensure accuracy
Problem Management
Level 3Operations and User Support
Handle specific problems from diagnosis and prioritisation to the identification and implementation of solutions
Process Improvement and Optimisation
Level 3Business and Project Management
Identify and Implement the adoption of process improvement and optimisation methods
Project Management
Level 3Business and Project Management
Oversee small projects or programmes, managing timelines, resources, risks and stakeholdersOversee small projects or programmes, managing timelines, resources, risks and stakeholders
Service Level Management
Level 3Stakeholder and Contract Management
Monitor service levels, review and report service delivery deviations
Stakeholder Management
Level 3Stakeholder and Contract Management
Serve as the organisation's main contact point for stakeholder communications, clarifying responsibilities among stakholders, and engaging them to align expectations
Business Needs Analysis
Level 2Business and Project Management
Document business requirements and identify basic needs as well as potential solutions
Configuration Tracking
Level 2Development and Implementation
Verify accuracy, completeness and currency of information in configuration logs and review unauthorised changes, diversions or inappropriate use of software assets
Cyber and Data Breach Incident Management
Level 2Operations and User Support
Provide real-time incident and status reporting, and identify affected systems and user groups
Data Engineering
Level 2Development and Implementation
Utilise appropriate tools, systems and techniques to collect, store, extract, transform and load data according to set guidelines
Database Administration
Level 2Operations and User Support
Conduct basic installation, configuration and upgrade of databases and servers, and perform routine data backup and recovery activities
Infrastructure Support
Level 2Operations and User Support
Analyse issues or incidents encountered by users and conduct troubleshooting, and roll out upgrades
IT Asset Management
Level 2Operations and User Support
Procure and categorise IT assets across different lifecycle stages, and monitor IT asset levels regularly
Procurement
Level 2Stakeholder and Contract Management
Conduct research and simple quality, risk and security checks on IT vendors, preparing draft documents and materials required in the procurement process
Security Administration
Level 2Operations and User Support
Run system diagnostic tools, and install and update simple, basic security programmes, virus protection and system patches
European Skills Framework
ESCOSkills and knowledge areas required for this occupation based on European classification.
Essential
Optional
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